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“The Best Service EVER” 5 of 5 stars
Review of Casa Santa Rosa Hotel Boutique

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Casa Santa Rosa Hotel Boutique
3.5 of 5 Hotel   |   1a. Calle Oriente No. 11 | Alameda Santa Rosa, Antigua 1001, Guatemala   |  
Hotel amenities
Ranked #21 of 76 Hotels in Antigua
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“The Best Service EVER”
5 of 5 stars Reviewed October 30, 2012

This place is so well maintained, tranquil, set in beautiful gardens....but the best thing by far is the amazing staff.
I sprained my ankle in Antigua, and when we got back to the hotel, all of the staff helped with organizing ice, crutchers, ordering in food, helping me walk to the room, bringing me breakfast....nothing was too much trouble.
Even before I hurt my ankle, I would have thoroughly recommended staying here to anyone who likes great service, beautiful, comfortable and quiet rooms, and exceptionally friendly and professional service.
I would not stay ANYWHERE else in Antigua!!!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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129 reviews from our community

Traveler rating
    107
    19
    1
    0
    2
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26
66
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Newcastle, Australia
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed October 23, 2012

I'm a pretty picky traveller and we moved to Santa Rosa from another hotel that was reeeealy loud. I was assured by staff here that the property was quiet, and true to their word it was PERFECT! Our suite was AMAZING and huge, with a spa bath and beautiful comfy beds.

Breakfast was awesome with pancakes (its a shame they don't serve them every day) but variety is good. The coffee is great and the wifi works just fine in the lounge area (you get it in some rooms). The location is great with a little store 1 minute away. It takes approx 5 minutes walk to reach the archway of the main street. it is a very safe neighborhood.

Most importantly, the service is outstanding, with Andrea being so helpful, kind, making phone calls for us, the maids gave us umbrellas when it was raining, and our room was kept very clean each day. 2 bottles of water included each day - we were so happy here we will return to Santa Rosa in a few days after a trip to the lake.

I can't speak more highly of this hotel and it's beautiful, manicured surroundings. I have never given 5 stars for every aspect of a hotel except for this one! You won't be disappointed.

Room Tip: Stay in a room out the back near the patio area.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cooper City
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 16, 2012

For years, we have visited Antigua a few times a year. In this visit, we stayed a full week at Hotel Santa Rosa which we have visited in the past and admired its beautiful and well manicure garden. We were pleasantly surprised by the attentiveness and care of all the staff, Andrea, Lucia, Elida, Luis and even the internship student, Roxana. The cleanliness of this beautiful small hotel was impeccable. You sit for breakfast over looking their beautiful gardens and are serenaded by the birds in a cool quite Antigua morning. If this is the experience you are looking for in a boutique hotel, we highly recommended.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilopango, San Salvador, El Salvador
1 review
5 of 5 stars Reviewed July 30, 2012

I was originally booked at El Convento and after trying to reach them for days with no response and a total lack of customer attention even after I made the reservation I canceled my reservation and called Casa Santa Rosa and it was a total blessing. They were so helpful in so many ways during my stay. The place is lovely, clean and the service was tops. I am a 5 star traveler and pretty picky about where I go and even though it was not 5 star elegance, the staff made it a 6 star hotel. Met all of my expectations at a very good price. Do not hesitate to book a stay here.

Stayed July 2012, traveled with family
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Guatemala City, Guatemala
Top Contributor
90 reviews 90 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 16, 2012

This hotel [B&B Type] may not offer the history of the Casa Santo Domingo, but it is a great place to stay for a couples' holiday. The rooms are very comfortable and large; although the bathrooms may be on the smaller side - but comfortable. The beds are top quality, and nights are peaceful.
The location is great - a 10-15 walk to either the local market or the Carmen market, and great restaurants are also within easy walking distance.
This hotel is wonderfully landscaped, and there is a lovely sitting area outside where we, and with our friends from Costa Rica joining us - we were able to enjoy an evening sipping wine, and listening to music in quiet privacy.
It is a small "gite", but everyone from reception, to service to gardeners were extremely helpful, courteous and discreet.
My only complaints were that the outside area should be fumigated for mosquitos, especially in the 'winter season'. The breakfast was included - and was average [good enough], and there was wireless internet.
There is too much to see 7 do in Antigua-Guatemala, so we didn't even try the sattelite TV.

Room Tip: I think that all rooms are spacious - so no problem. If you want extra privacy, there are rooms at t...
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eatonton, Georgia
Top Contributor
65 reviews 65 reviews
25 hotel reviews
Reviews in 19 cities Reviews in 19 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed July 7, 2012

I have stayed in most of the nice hotels in Antigua and this one has to be in the top 3 of the entire group of hotels! Wonderful huge courtyard with manicured surroundings. This hotel is probably $25 to $40 higher than your average hotels but the quality is worth every penny! Nice rooms with nice appointments. The photos are very reflective of what you will get. Has around 9 rooms with #9 being the best as it is a little cottage by itself in the back courtyard...very cozy and private. The hotel is located on a tree lined street where all the money houses are so it is very appealing to the eye. A note of caution about the room behind the frond desk as you enter on the right...lots of street noise and every time someone checks in late at night you are probably going to hear them. They have about 4 parking spots and that is it...so if you are arriving with your own vehicle...get there early so you will have a spot. A must stay destination!!!

Room Tip: As with all Antigua hotels request being OFF the street.
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 9, 2012

We have visited Antigua six years in a row. Our visits are typically for 11 or 12 days and we have stayed at five different and highly regarded hotels over this period. Beyond a doubt, Hotel Casa Santa is the best we have experienced (this year was our second stay at this hotel). The rooms are lovely, large and immaculate with fresh flowers, the staff is very attentive and friendly, and the grounds are beautiful. We are looking forward to returnng again next year.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Santa Rosa Hotel Boutique

Address: 1a. Calle Oriente No. 11 | Alameda Santa Rosa, Antigua 1001, Guatemala
Location: Guatemala > Sacatepequez Department > Antigua
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
Ranked #21 of 76 Hotels in Antigua
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Casa Santa Rosa Hotel Boutique 3.5*
Number of rooms: 9
Official Description (provided by the hotel):
Boutique Hotel Casa Santa Rosa is one of the most luxurious Hotels in Antigua Guatemala, offering our guests the comfort, tranquility, security, in an exclusive environment. Two beautiful gardens contribute to the natural environment which will make you feel right at home.Casa Santa Rosa is located just a few minutes from the Central Park to La Antigua Guatemala. ... more   less 
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