For $1,000 a night (including taxes), I would describe our stay at the White Elephant as very disappointing. The grounds are beautiful, they provide luxurious bedding, a nice nighttime turn-down service, and it's in an awesome location. The superlatives stop there.
When we got in the staff was perfectly pleasant, but gave us no map of the grounds, and a very brief overview of what is offered at the hotel (not much).
1) The hotel staff completely lacked any sense of detail. Example: We ordered strawberries and wine to be delivered to our room at 4 PM. They delivered at 2:30, and only left 2 glasses, when 4 people were staying at our cottage. They had also addressed the card to my sister when the card read "happy birthday, dad". We asked the staff to return with the goodies at 4 PM and with 4 glasses. They were late, and then returned again with 2 glasses!
2) Before I booked the room, I asked the hotel for more pictures of the cottages, since it's difficult to get a sense of how big they are by the one or two pictures on their website. They were unable to provide me with any dimensions or additional pictures. The size of the 3-room cottage was reasonable, and the decor is "rustic" which I didn't mind, but my family was disappointed that the living room was small and dark. The problem I had was that the phones were not working after a day, the mini refrigerator was broken, as well as the blinds. I definitely expect more for the price of this place! We said something about the phones, and they never sent anyone over to fix them.
3) The 6-8 complementary morning pastries are a complete joke. I was there by 7:30 AM, and after the meager plate of mini muffins (half the size of my palm) was eaten there was no refill. You snooze past 8 AM, you lose. I pointed out to the restaurant staff that their literature says they offer this complementary breakfast until 10 AM. He gave me a small plate of about 5 muffins and asked me for my room number!!
These are just a few examples of things I wouldn't expect at a luxury hotel. Unless you have money to burn, I would recommend looking elsewhere for accommodations in Nantucket.
- Also Known As:
- White Elephant Nantucket
- Official Description (provided by the hotel):
- The White Elephant has been an exclusive summertime retreat since the 1920s. The height of preppy New England elegance, this is the place where brides dream of being married and families come for generations. A stone’s throw from the center of town, this 64-room island treasure has accommodations ranging from garden cottages to suites on the harbor. The hotel’s mascot, a white elephant named Trunket, presides over its greener than green lawn. Set with plush lounge chairs, it overlooks bustling Nantucket Harbor and calm Children’s Beach. Brant Point Grill serves up a famed Sunday brunch, with their signature Lobster Bloody Mary. To maximize their vacation-induced glow, guests should not miss the Gift from the Sea Facial at the White Elephant Spa, a deep-cleansing detox treatment with marine exfoliators. ... more less
- Reservation Options:
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