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“All at sea” 4 of 5 stars
Review of 27 Fair Street Inn

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27 Fair Street Inn
27 Fair St, Nantucket, MA 02564   |  
Hotel amenities
Ranked #28 of 40 Nantucket B&B and Inns
UK
Top Contributor
72 reviews 72 reviews
21 hotel reviews
Reviews in 41 cities Reviews in 41 cities
48 helpful votes 48 helpful votes
“All at sea”
4 of 5 stars Reviewed July 9, 2008

We didn't stay at the Summer House because we left it too late to book - but ventured out to lunch at the 'bistro' overlooking the sea.
The waiters were very friendly and efficient although the place is poorly served by a garrulous restaurant manager.
We witnessed two groups of customers - one a large group of golfers - reach incandescent levels of rage with the restaurant's inability to cope with the orders. The waiters did their best but someone really should tell the restaurant manager to remove his sunglasses and look at his guests when spouting his nonsense, particularly when they have been kept waiting 45 minutes for their starter.
Having read reviews of the accommodation they seem entirely consistent with restaurant. It is trading on punters who want to go where 'celebs' go and are willing to be put up with anything 'once'.
The restaurant seems unsure what it wants to be. It is expensive for an outdoor bistro $80 for a bottle of rose, $80 for a seafood platter. That said, the food is good if not outstanding and the view is pleasing. At the end of the day you are all at sea; you are left feeling that you paid 25% over the odds. This means it is a 'special occasions' place for those of most means and it simply isn't good enough for that category.

Stayed July 2008
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85 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Any
English first
New York
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 8, 2008

I just got back from staying at the Summer House Inn on India Street. I chose the property for its location right in town and the fact that you still have access to the Summer House amenities in Sconset. Most importantly, there is a shuttle that takes you back and forth. Or so I thought...

When I got to the Inn, I saw my name on an envelope telling me what room I was staying in. The room was a nice size but tired with an extremely loud but functional air conditioning. The sheets and towels were clean but ripped or stain. The shower had water pressure if you wanted to keep pushing in and holding the shower button.

The two women who put out breakfast every morning and cleaned the rooms were lovely. And the continental breakfast was a very nice spread. Unfortunately, all the guests were continually complaining as the shuttle service was very sporadic. And when it did come, it would be full after picking up guests at the other properties. After paying $28 to take a cab out to the Sconset property, I went to see the Manager. Who promptly asked me what he could do about it if the shuttle only had 9 seats and why didn't I just go out and enjoy the pool? Talk about customer service.

The second day when we went to wait for the shuttle, the rest of the guests in the house just laughed at us. They had gotten smart and rented cars. Of course the shuttle did not show. When we called to find out where it was, we were told it was on its way to Sconset as there were only two available seats left. Funny, there were only two of us waiting. They then had the driver turn around and pick us up. And that is when we discovered they lied, as there were only two people on the shuttle. The owner had said they would meet us at the shuttle to discuss our discontent. Guess who never showed?

The property is in a great location but unfortunately the grounds have not been maintained, the outdoor shower didn't work and the hot tub was covered with overgrown plants on it.

A little elbow grease and a lot of customer service could go a long way.

  • Liked — Location
  • Disliked — Quality of service
  • Stayed July 2007, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 5, 2008

I am currently at the Summer House and felt compelled to write this review after notifying the manager that there is mice in my cottage. It was actually the final straw. For $600 you get a run down cottage with poor air conditioning and missing light bulbs. The grounds around the cottages are very poorly maintained. I understand the "understated" appeal of the Summer House but this is too much. Addtionally, if you want to sleep you will have to wait until after 1am when the reaturant settles down and the noise level subsides.

  • Liked — The proximity to the beach
  • Disliked — The condition of the room.
  • Stayed July 2008, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new bedford, ma
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 28, 2008

Just got back today from the Summer House on India Street.

The Good:
Great Location for Nantucket Town, you can get everywhere in minutes, the harbor, the restaurants, the shops right down the street.

Diane is great at managing the premises. She is pleasant and professional. The continental breakfast is granola, cereal, beautiful fresh fruit, yogurt, toast and muffins. Lots of juices to choose from and the coffee is great. They put out really good cookies later in the morning.

The rooms are tight but very clean and well-appointed. It's great if you are just planning to sleep or read in your room. Our bed was very comfortable and while the ac could be loud it worked well. Bring ear plugs if you are a light sleeper.

The Not-So-Good

While it's great to have a jitney service to the beach and pool at the Summer House in Sconset, it is extremely unreliable. Two days in a row we waited over an hour for a ride to the beach. If the jitney is full by the time they've gone to the property on Fair Street you are out of luck for another hour. This is not the fault of the driver, Felix, who is a charming Frenchman who does his best to make you feel welcome. It's also not his fault that traffic at some of the rotaries and in town is at a standstill during the season. If management is going to promise rides to Sconset then they need to figure out how to do it right so that guests aren't fuming and saying they won't return as they wait over an hour for a ride (Yes, we heard a lot of that...) Maybe two jitneys is the way to go.

Please also tell Chef not to shriek from the kitchen at the staff in the bar in front of customers. It is very unpleasant to witness. Can't he walk out and address the perpetrator in his indoor voice?

This is a collection of interesting properties but it just seem rough around the edges for the degree of fanciness and professionalism they advertise and promise.

  • Liked — Location
  • Disliked — Tiny rooms, no chair in room and jitney service
  • Stayed June 2008, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chatham, NJ
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 24, 2008

Just back from a two night stay at the Summer House on India Street. Great location...can walk into town, many restaurants are close by. Nice house, nice room. I did not love the hand painted border in the Aster room, but the bed was comfortable, room was a good size, nice sheets, and the air conditioner worked (though loudly). The cookies at breakfast were really delicious, and they served the standard yogurt, granola, muffins, juices and coffee. Staff was helpful and the house was clean. Nice patio in the backyard. Some things were not working--the internet for a few days, they had an outdoor shower that did not work, and a covered up hot tub that would have been great to go in.

  • Liked — Location
  • Disliked — some things did not work
  • Stayed June 2008, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 13, 2007

I am a frequent traveler to Nantucket and have stayed at many hotels, B&B's and private houses on the Island. In general, I would not be critical of a hotel that was a "you get what you pay for" property, but the Summer House tries to bill itself as one of the premier properties on the Island and it just doesn't live up to its billings. We just stayed one night because we wanted to see the Pops at the end of our vacation. The room was $650 for one evening which I would tolerate if it were any good, but the room was a tired old room with air conditioning that barely functioned and was not worth the price even in season on a weekend night. There was a little grassy area in front of cabin with two adirondak chairs (even though the room was a two bedroom for four people). When we sat out on the grass, we became aware that there was a big piece of dog crap on the lawn. Since we wanted to watch the sun set over 'Sconset, we asked the guest relations woman to find someone to clean it up. At least one-half hour later, someone came to clean it up and instead of picking the thing up and hosing down the lawn, he just scooped it up with a shovel, leaving the stinky remnants on the unwashed grass. Though the dog crap was gone, the smelly leftovers attracted many flies and kind of ruined the moment.

The restaurant is not very good. All restaurants on the Island tend to be quite expensive, so you may as well go to a good one. The restaurant at the Summer House is as expensive as any, but is no better than a Bugaboo Creek or Outback Steakhouse. There are much better restaurants in town (American Seasons, for example which has been operating in Town for years is an excellent, unpretentious restaurant that remains consistent from year to year) or, of course, Topper's Restaurant at the Wauwinet (bring your wallet).

There are not a lot of choices out in 'Sconset and maybe that is why the Summer House is so underwhelming. It could be a beautiful hotel, but it will take a lot of work to bring this place up to speed.

  • Stayed August 2007
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 12, 2007

My husband and I just returned from our first trip to Nantucket. We stayed four nights at the summer house. There are several places to stay on Nantucket that are associated with the Summer House. We stayed at the cottages about 8 miles out of town in an adorable seaside village called Siasconset. The village was our highlight. It is about a two minute walk from the cottages. There is not much there, just a post office, a couple great places to eat breakfast and lunch and a four star restaurant called the Chanticleer. A very cool general store and a couple other small shops, and a place they call the casino where there is a movie theater, tennis, and other activities are headquartered there. no gambling.
The cottages at the summer house are cozy, cute, clean, and I loved the Mr. Ed doors, it you are old enough to remember Mr. Ed. If you stay there, ask for one that is off the path to the dining room where the main building is. I was told not to stay in one that was next to the dining room and now I believe that to have meant any of the cottages that lined the path up to the dining room. The reason it was a problem is because they were SOOOO loud every night. Just people having a good time at dinner and afterwards, but honestly if was deafening until at least 1:00 every morning. If you are a people watcher, you would love staying along the path. People flowing in and out coming to dinner all evening long. The only other complaint was not enough hot water, sometimes none at all. We felt very safe there, in fact we never locked our doors. I know that sounds crazy, but it was the feeling we got from the place. The owner was there constantly and we felt good about that. He kept things moving. Tracey, the concierge, did her best to make what you wanted happen. Having a pool was nice. It won't open until about 10:00 or 11:00, so don't expect an early morning swim.
Of course, we went there knowing Nantucket is expensive and knowing that we would have received the red carpet treatment for most places you stay that cost that much. However, we were looking for something different. The dinner at the summer house was excellent. Possibly the best we had on the island. We also went to the Chanticleer in Siasconset, and Toppers at the Waiwunet, and The White Elephant. I would try so local recommendations if we returned.
Only other suggestion: If you fly in by Cape Air and they "loose" your luggage they will be in no hurry to deliever it to you. Our luggage arrived at the airport less than an hour after we left for our hotel and they did not have it delievered until at least 4 hours later, and it is about a 20 minute drive. That was after many phone calls. We learned their policy is to deliver within four hours after their taxi picks them up. Had we know this, we would have taken a taxi back and got them ourselves. As everything is on Nantucket, a cab is $20 to $25 minimum cost.

  • Liked — location
  • Disliked — noise
  • Stayed August 2007, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about 27 Fair Street Inn

Address: 27 Fair St, Nantucket, MA 02564
Location: United States > Massachusetts > Nantucket
Amenities:
Beach Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #28 of 40 B&Bs / Inns in Nantucket
Price Range (Based on Average Rates): $$$
Number of rooms: 10
Official Description (provided by the hotel):
The Summer House 27 Fair Street Inn offers accommodations for all needs and tastes. Our charming suites and private cottage, Shakespearian gardens, are all just a short walk from Main Street. We offer a range of amenities to make your stay with us on the Island perfect. Enjoy complimentary Jitney access to our private beachside resort in Siasconset, with a freshwater pool and Atlantic Ocean beach. Other amenities include air conditioning, priority seating at our restaurants, and more... Each room at the Summer House 27 Fair Street offers a distinctively Nantucket lodging experience in the heart of Nantucket's historic district. Our guests enjoy full privileges at our beachside pool and Atlantic Ocean beach in Siasconset, as well as priority access to our three great restaurants. ... more   less 
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Also Known As:
Summer House Hotel Siasconset

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