It was our first stay in this hotel while spending a couple days at Old Sturbridge Village. We were staying on points and hoped to get a room upgrade. Upon checking in, Jared said an upgrade didn't look good. They were booked. Jared checked further and found a corner suite that was awesome! We were comfortable and Jared was still working in the morning and went out of his way to see that we were happy. Jared is a huge asset to this hotel! Thank you Jared for making our stay awesome!!!