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“Very Accommodating!” 4 of 5 stars
Review of Holiday Inn Express Auburn

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Holiday Inn Express Auburn
2.5 of 5 Hotel   |   10-12 Johnson St., Auburn, MA 01501   |  
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Ranked #2 of 5 hotels in Auburn
Akron, Ohio
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“Very Accommodating!”
4 of 5 stars Reviewed August 22, 2013

Over 50 extended family members from Ohio stayed at the Holiday Inn Express for a wedding we attended in Auburn. This hotel's staff went well beyond our expectations to accommodate us during our visit. Specifically, they allowed my sister to have a catered dinner for us in the hotel lobby the night people arrived before the wedding; as well as handling the large group in the lobby to gather after the wedding. The rooms were clean, and breakfast, while not "gourmet" was adequate to fill a stomach! I would not hesitate to stay here again, should the need arise.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy K, Director of Sales at Holiday Inn Express Auburn, responded to this review, August 23, 2013
Super! We really enjoyed having you and your wedding party here that weekend, it was just as lovely for us! We were truly honored to be the hotel of your choice on that most magical event in your family's life! We always welcome you back if you are in the area or if you have another function in the area! Thank you again!
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164 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
philadelphia, pa
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 19, 2013

My husband and I were on our way to Maine and we spent a quick night at the Holiday Inn Express. We parked, checked in and were in our room in less than ten minutes (which was great after a long and stressful drive). The beds were extremely comfortable and we didn't hear a sound from the hallway. I especially was impressed by the staff who were so friendly, efficient and helpful.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy K, Director of Sales at Holiday Inn Express Auburn, responded to this review, August 23, 2013
We want to say how grateful we are that you took the time to write about your stay. It's music to our ears to hear that you were refreshed by a great nights sleep and a quick check in. Our staff truly loves all the guests who choose our hotel, and really take utmost delight in making them feel welcome. I really hope you pass through here again and stay another night when you do! Chili's Restaurant is now delivering their scrumptious food to the hotel (something for you to try next time),and also we are offering our WOO cards out for loaners for a nice night on the town for a discount! So we hope to see you again and offer you some great new options!
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Halifax, N.S.
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 11, 2013

We stayed here for one night as a stopover on a trip from Atlantic Canada to Washington. We were greeted and checked in efficiently and courteously. We were originally given a ground floor room, and when I asked if we could have a room above the ground floor, Jared was able to move us to a room on the second floor quickly and easily, even though the hotel was quite full. The room was a standard size 2 queens, with fridge and microwave. Breakfast was standard HI Express fare, but was well attended to by staff. Lots of room in the breakfast area. Room and hotel were very clean, and quiet. Definitely would stay here again.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy K, Director of Sales at Holiday Inn Express Auburn, responded to this review, August 19, 2013
Thank you very much!!! I am so happy that we were able to accommodate you! Our guests satisfaction is our number one need, and it sounds like that's what you experienced! We would love to have you again if you are traveling through, so please give us a ring and let us know when you're in the area!
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Stockholm, Sweden
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 7, 2013

We stayed two nights at this fantastic hotel in July. We extended our stay with one night because we couldn't think of a better choice closer to Boston. We took a flight to Sweden out of Boston after a long vacation in the US. The personnel were helpful and service minded. The breakfast was great. They had an automated panncake machine (the fist one I've ever seen). The room was clean and the beds were comfortable. We had a great stay and we would stay there again! A great price considering how close to Boston it is situated. You won't be disappointed!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy K, Director of Sales at Holiday Inn Express Auburn, responded to this review, August 8, 2013
Fabulous!!! So glad you had a wonderful time here! We love making your stay above great, just as much as you loved staying here! Isn't the pancake machine a hit? It is so cool, and I love the pancakes it makes! Put that with some butter and maple syrup...mmm good! Please come back and visit us anytime and introduce yourself! Maybe we can sit down and have pancakes together!
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Washington DC
Top Contributor
66 reviews 66 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed August 2, 2013

I spent two nights last week at this hotel. when I checked in I was asked if I would like a fresh cookie and that was the beginning of my wonderful experience. In fact every day we had fresh cookies. I travel a lot and am Priority Platinum and two things I expect in a hotel are good Wi-Fi and good pillows. I was not disappointed! Wi-Fi worked all the time and the pillows were good. The staff was very professional and kind. Helped me find antique shops to visit after I finished my work and made a great suggestion on where to find a really good lobster roll. Hope I get to return to Auburn and to this hotel in the future on vacation on shop for antiques. Even though this hotel was sold out one of the nights that I was there, breakfast was still very good, never ran out of anything.

Room Tip: I had a room in the middle of the hall on the 3 floor, no problem with noise. Of course the fact th...
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy K, Director of Sales at Holiday Inn Express Auburn, responded to this review, August 8, 2013
Thank you!!! We really appreciate the time you took to brag on us! :) But more importantly, the fact that you had such a great stay and the things that were important to you were satisfied is our main goal and concern! I am glad the staff was able to direct you to some great antique places. If you went to nearby Putnam, I hope you were able to have a coffee and great piece of Danish or cookie or a super great lunch fare at 85 Main. We hope to see you again!
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Massachusetts
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 26, 2013

Pros:
This hotel is clean
Friendly staff
Comfortable room
Good breakfast with good variety
Convenient location off I-290

Cons:
Shower water temp fluctuated wildly-beware if children, elderly or disabled are using
Dark parking lot
In breakfast area, staff needs to clean all surfaces in contact with food and utensils; for example, the containers that hold coffee stirrers and utensils are dirty on the inside, bottom. It is very unsanitary looking.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy K, Director of Sales at Holiday Inn Express Auburn, responded to this review, July 30, 2013
Thank you for your review! It sounds like we were a great fit for you in every way, and we really appreciate you sharing such! On the other hand, I have addressed the cons with our department managers in order to fix these areas right away, and to ensure that it doesn't happen again. I am sorry about that! If you are traveling through again, we would love to have you stay at our hotel another time!
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Mt Holly
Top Contributor
55 reviews 55 reviews
16 hotel reviews
Reviews in 40 cities Reviews in 40 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed July 22, 2013

We have stayed here on many occasions and it is always the same, clean, comfortable and friendly. Complimentary morning breakfast buffet is bountiful, and good. Location is excellent, near several major highways, easy to find, and just a short drive away from Boston.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy K, Director of Sales at Holiday Inn Express Auburn, responded to this review, July 30, 2013
Wow, that was so kind of you to take the time to brag on us! Thank you so very much! I am glad that you have been able to come back again and again and find the same consistency as when you were here last. Most of our staff has been with us for a very long time, and they love what they do - getting everything perfectly ready for the arrival of our very important guests! We hope to see you soon again, and next time, introduce yourself! I would love to meet you!
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Additional Information about Holiday Inn Express Auburn

Address: 10-12 Johnson St., Auburn, MA 01501
Phone Number:
Location: United States > Massachusetts > Auburn
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Auburn
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Auburn 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Auburn!The Holiday Inn Express Hotel & Suites Auburn is conveniently located in the heart of central Massachusetts and is easily accessible from I-290, I-395 and I-90 (Massachusetts Turnpike).The Auburn hotel is only minutes away from downtown Worcester, which is home to the DCU Center, as well as the Hanover Performing Arts Center. We are also a short distance from the Thompson International Speedway and the Brimfield Antique Fairgrounds. The Auburn hotel is accessible to many colleges in the area that include Clark University, Worcester Polytechnic Institute (WPI), College of the Holy Cross, Assumption College and Becker College.Old Sturbridge Village, an outdoor living history museum depicting life in the 1830s, is just a short distance from our Auburn hotel. Stay connected with our equipped business center complete with PC and printer. Maintain your exercise regimen in our fitness center or easily turn business into pleasure with our oversize hot tub. The retail pantry offers last minute convenience items, snacks, and beverages. Receive complimentary deluxe Express Start Continental breakfast daily and at the end of your hard day unwind in our comfortable Simply Smart bedding. Come experience the great value and exceptional service in Auburn and Stay Smart at the Holiday Inn Express Hotel & Suites. ... more   less 
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Also Known As:
Holiday Inn Express Auburn Hotel Auburn
Holiday Inn Auburn
Auburn Holiday Inn Express

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