We stayed in the Saqqarlit apartment (which is in the basement of the owner's house). We did have to stop at the main Norbo office to pick up the keys and pay the bill. The apartment has everything you need, but it is small (no room to walk around the bed). The location is great: at the end of town, on a quiet street, just on the water. You will have to walk into town (10 minutes or so) for food and shopping. There were no instructions on how to use the phone, which was a pain. We also had a hard time getting instructions for the wifi, and we had to pay in 15 minute increments (in August 2011). Considering the limited housing options in Nuuk, we're glad we chose this location for our stay.
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