Stayed here with a bus tour group and found the place left a lot to be desired. We had 15 rooms in our block and were booked in well in advance, so this was not a surprise here's a bus full of people exception. The first thing I noticed entering the hallway was the smell, then when I opened the door to our room the smell was almost overpowering. We tried to turn on the fan and left the door propped a bit, but it practically made you gag. It was very unpleasant and my husband had a sore throat before the end of the night. It was a sickly-sweet smell, akin to a lady's really bad BO masked with perfume is the only way I know how to describe it. There were also pubic hairs on and around our toilet. The next morning several other passengers complained of smell, one of a terrible wet dog smell. One lady found all the soaps in her bathroom opened and used, another found a t-shirt on the floor and a room that obviously hadn't been cleaned, another had dirty towels left lying in the bathroom, and all the rooms only had 1 face cloth, even though they were all 2-bed rooms with 2 people staying in them. To compound matters, when I checked out the front desk clerk (I believe her nametag read Katherine C.) was perhaps the rudest person I have ever encountered. I asked for a copy of the bill before writing the check for the room block and you would have thought I had asked for her first child. She printed it out, then pointed her finger in the direction of the computer and said "there it is". I had to reach over the front desk and get it out of the printer. She never asked how our stay was, never smiled. Even when I first approached the counter to check out she didn't even speak, just stared at me when I said I was checking out for the group. I never bothered to tell her any of our problems, it clearly would not have mattered. All in all, I would never bring a group back here again.
- Also Known As:
- La Quinta Inn & Suites Andover Hotel
- La Quinta Inn And Suites Andover
- La Quinta Inn & Suites Andover Hotel Andover
- La Quinta Hotel Andover
- La Quinta Andover
- Andover La Quinta
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