We love The Lord Jeff; we were married in front of the fireplace, the one with the feeder-window in the hearth, over forty years ago. We moved back to the area almost three years ago and we love it.
The renovations and improvements to The Lord Jeff complex seem pretty first rate.
We have hosted at least three special family function here and the results were pretty good.
Today, my wife and my oldest friend and his wife, who were visiting from Boston, tried the brunch. It was a DISASTER!
We arrived around 10am and 30 Boltwood was beautifully appointed. There were many tables unoccupied, BUT we had to wait about fifteen minutes. The staff were obviously not expecting customers; by the way this was the UMASS Homecoming Weekend!
I took our party outside to show our guests some of the improved facilities. Boy were I shocked to find broken pottery strewn in front of the outdoor fireplace and the floral remains of what I imagined were adornments from last night's festivities. Give me a break, if you are supposed to be a fine example of Amherst College and the Town of Amherst then STEP UP TO THE PLATE AND DELIVER.
About twenty minutes passed and we were seated. It took a long time to get a waiter, menus, and water.
We all wanted Bloody Mary's and were told by the manager that the law in Massachusettes prohibits restaurants from serving alcohol before 12:00 noon. Upon review, Google reports that on July 1, 2010 the law was changed to 10am, and "would probably be a big boost to the brunch business for restaurants"! I showed this article to the afore mentioned manager, who appeared to be truly surprised.
We finally ordered coffee and the rest of our breakfast selections. Then, waiting again and asking three times for some milk or cream for our coffees. Throughout the meal we had to repeatedly ask for additional water and coffee.
After another long wait the food for all the tables in the restaurant seemed to burst forth from the kitchen SIMULTANEOUSLY. This was a ridiculous showing of poor restaurant operations,
My pancakes were good, but thin and not very impressive. My old friend, who had ordered the raisin French toast, was delivered some unspectacular fried toast made from commercially machine sliced bread that was not thoroughly soaked and was quite firm to the tooth; sort of a firm al dente.
Overall, I was disappointed and embarrassed for Amherst, Amherst College, The Lord Jeff and my wife.
If you are going to charge top dollar, then be prepared to offer a top quality experience not just a great looking place.
We hope to return again, someday, but w/o guests, not for a special occasion and certainly unannounced, just to give it one more try!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 28, 2013
Dear Peter A.
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I would like to start by apologizing for the number of challenges you encountered during your most recent experience as well as to thank you for sharing your feedback with us. While I was pleased to read that your prior experiences at the Inn have all been positive, it was disappointing to see this last one did not come close to living up to those same expectations.
Delivering consistent, timely, and engaging service with exceptional food & beverage are the cornerstones of any successful restaurant. These are the core qualities that we aim to achieve every day during every meal period. Unfortunately for you and your guests, we failed to accomplish this during your last visit and I cannot apologize enough for that.
I also would like to apologize for not better clarifying the issue regarding alcoholic beverage service on Sundays while you were here. While it is absolutely correct that the Massachusetts Alcoholic Beverage Control Commission does allow for beverage service as early as 10:00 am on normal Sundays, the ABCC does leave it up to the discretion of the local licensing authorities to allow for it should they chose to do so. Unfortunately in our case, that Town of Amherst does not, so we are obligated to wait until 12:00 pm. While the restaurant staff was correct in following the policies of the Inn, I do take full responsibility for not properly educating them on the entirety of the law. This is completely my fault and please be assured that I have since rectified this.
Finally, I was encouraged to read that you are willing to return some day. While I understand your preference is to do so unannounced, I would like the opportunity at some point to thank you in person for providing such constructive feedback. If at any point, you would like to reach out to me personally, please do not hesitate to do so.
Again, my sincerest apologies for your most recent experience and thank you for being such a loyal guest of the Inn and restaurant.
Robert J. Reeves
The Lord Jeffery Inn
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.