We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Umass Hotel does not disappoint” 5 of 5 stars
Review of Hotel UMass

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added Hotel UMass to your Saves list
Hotel UMass
2.5 of 5 Hotel   |   1 Campus Center Way, University of Massachusetts, Amherst, MA 01003 (Formerly Campus Center Hotel)   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #1 of 3 Hotels in Amherst
Certificate of Excellence 2014
GreenLeadersSilver level
Hudson, Massachusetts, United States
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Umass Hotel does not disappoint”
5 of 5 stars Reviewed April 24, 2013

I recently stayed at The Campus Center Hotel and was pleasantly surprised at the renovations. Lots of upgrades, from the Keurig coffee maker in the room, to the fancy shampoo and conditioner, to the maroon and white decor. As an Alumni, I really enjoyed my stay with a few of my old roomates. The breakfast the next morning was great, and the service from the front desk terrific. Highly recommended.

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this review, May 3, 2013
Dear Cathy S,

Thank you for recommending our UMass Hotel. We are so happy to hear that you and your friends had fun being back on campus. We very much look forward to seeing you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

336 reviews from our community

Traveler rating
    169
    120
    31
    9
    7
See reviews for
145
37
19
97
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Salem, Massachusetts
Top Contributor
240 reviews 240 reviews
30 hotel reviews
Reviews in 59 cities Reviews in 59 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed April 20, 2013

Stayed at the UMass Hotel and Conference Center in the past for business and most recently pleasure. No matter the occasion, it truly becomes a trip down memory lane each time. For any UMass alum you can relate.

We had fun during this impromptu visit and didn't reserve/check in until very late in the evening/early AM--tried for a low rate via phone, but they weren't budging. We took it in stride and enjoyed the lovely breakfast provided for all guests in the AM.

One staff member named Dax T. shined throughout our short stay and should be recognized for going the extra mile in all that he does. He had the hustle down and maintained a gentle and understanding attitude. I first observed his efforts from afar during breakfast service and then happened to interact with him personally during two separate occasions. He is an asset to the Hotel and Conference Center team at UMass.

Mike was also very helpful in a follow-up call to the hotel following our departure.

GO UMASS!





\

Room Tip: Lots of new dirt (construction in UMass terms) underway. Consult in advance with the UMass hotel sta...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this review, May 3, 2013
Dear Reppop,

We are so pleased you chose to stay with us here at the UMass Hotel. I thank you for recognizing our staff. It is always a pleasure to know when our staff has been able to make a guest experience extra special. We look forward to your next visit to UMass Amherst!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
State College, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed April 17, 2013

The location is great for visiting campus and the rooms are very nicely appointed and clean. There does, however, need to be a much more aggressive means of monitoring and controlling loud and obnoxious guests. Two out of the three nights I stayed I was woken and kept awake by music, loud obscenities and shouting -- from 2:30am ro 5:00am one night and 2:00am to 3:00am the next. Calls to the desk did not have any effect. I know that other guests attending the same conference were similarly affected but all we got was an apology. Once the management were aware of the problem they needed to be ready with a real solution or compensation

Room Tip: Ask if there will be a specific block of conference rooms or if they will be scattered all over
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymart
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 17, 2013

We stay here frequently when visiting our daughter who is a Umass student. It is always very clean and staff very friendly. Wish they had a "frequent visitor" program ie: stay 5 nights, get one free since we are here several times a year. Room rates are different every time depending on what's going on there. Parking is free and breakfast is fine for coffee, danishes and fruit. Definitely recommend to anyone.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this review, May 3, 2013
Dear Christine G,

Thank you so much for sharing your review of our hotel. We always love to see parents who are visiting their students here. I thank you for your suggestion for a frequent visitor program. I will look into seeing if there it is something we can work on for the future. We look forward to seeing you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakeville, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 8, 2013

Conveniently located above the student union. Parking garage a short walk away via a concourse and an elevator ride. Room was clean and comfortable. Staff was friendly and helpful. Breakfast was very nice, delicious muffins, coffee/tea selections, hard boiled eggs, yogurt, fruit, etc. Would difinitely stay here again.

Room Tip: Stayed in 413 which is close to the elevators. I could hear them but it was not a problem as the no...
See more room tips
Stayed April 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this review, April 15, 2013
Dear patty22000,

Thank you so much for sharing your experiences about your recent visit to the UMass Hotel. I am very pleased that you enjoyed your stay and the breakfast. We very much look forward to seeing you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Top Contributor
52 reviews 52 reviews
39 hotel reviews
Reviews in 39 cities Reviews in 39 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed April 1, 2013

The UMass hotel turned out to be pretty nice surprise for us during a recent visit to Amherst. The hotel itself is sort of a big concrete building that would pass for a science hall. It's a little unconventional in that you enter thru the underground garage and walk thru the student center to the elevators where the lobby is on the 3rd floor. The rooms are fairly standard and have all the amenities. Wi-fi worked well. The staff was very helpful, had requested connecting rooms and they were all set for us at check-in. The complimentary breakfast is pretty basic and the seating area very small, but you can take the food over to the lobby sitting areas. And they are good at replenishing the food as it runs low. We liked it overall and would definitely stay here again.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this review, April 15, 2013
Dear dw732,

I am so pleased to learn that you enjoyed your stay. I am glad that you took the time to let us know about your experiences and very much look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island, New York
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 1, 2013

We stayed at the hotel for one night before visiting UMass. Excellent location, right in the middle of campus, rooms were very clean, people are very helpful. Only issue is that the beds are really small. We had me, my wife and our twin 16 year old girls in one room and it was very tight.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this review, April 15, 2013
Dear Pgosule,

Thank you for writing about your experience at our hotel. I appreciate your information about the size of our beds. I am looking forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel UMass? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel UMass

Address: 1 Campus Center Way, University of Massachusetts, Amherst, MA 01003 (Formerly Campus Center Hotel)
Phone Number:
Location: United States > Massachusetts > Hampshire County > Amherst
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Amherst
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel UMass 2.5*
Number of rooms: 116
Official Description (provided by the hotel):
Rated the best hotel in Amherst, and seated in the center of the picturesque UMass Amherst campus, Hotel UMass blends a tranquil countryside escape with the bustling energy of campus life, making it your ideal destination when staying in the area. During your stay at Hotel UMass, you will have access to the distinctive cultural atmosphere of one of the nation’s top universities, while remaining only minutes to historic downtown Amherst, allowing you to discover the magic of the Pioneer Valley. The breathtaking views from your guestroom alone will allow you to appreciate the natural beauty of scenic New England.During your stay, you will enjoy first-class accommodations and exceptional service. We offer university guests, conference attendees, parents, students, local and corporate travelers and alumni an exceptional Hotel UMass experience. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Hotels.com, Orbitz, Priceline and Cheap Tickets so you can book your Hotel UMass reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Umass Hotel At The Campus Amherst
Campus Center Amherst

Owners: What's your side of the story?

If you own or manage Hotel UMass, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.