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“UMass Hotel- Pleasant surprise right on campus” 4 of 5 stars
Review of Hotel UMass

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Hotel UMass
2.5 of 5 Hotel   |   1 Campus Center Way, University of Massachusetts, Amherst, MA 01003 (Formerly Campus Center Hotel)   |  
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Hotel website
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Hotel amenities
Ranked #1 of 3 Hotels in Amherst
GreenLeadersSilver level
Chicago
Senior Contributor
44 reviews 44 reviews
34 hotel reviews
Reviews in 33 cities Reviews in 33 cities
31 helpful votes 31 helpful votes
“UMass Hotel- Pleasant surprise right on campus”
4 of 5 stars Reviewed April 1, 2013

The UMass hotel turned out to be pretty nice surprise for us during a recent visit to Amherst. The hotel itself is sort of a big concrete building that would pass for a science hall. It's a little unconventional in that you enter thru the underground garage and walk thru the student center to the elevators where the lobby is on the 3rd floor. The rooms are fairly standard and have all the amenities. Wi-fi worked well. The staff was very helpful, had requested connecting rooms and they were all set for us at check-in. The complimentary breakfast is pretty basic and the seating area very small, but you can take the food over to the lobby sitting areas. And they are good at replenishing the food as it runs low. We liked it overall and would definitely stay here again.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this review, April 15, 2013
Dear dw732,

I am so pleased to learn that you enjoyed your stay. I am glad that you took the time to let us know about your experiences and very much look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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310 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
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  • German first
  • Spanish first
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English first
Long Island, New York
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 1, 2013

We stayed at the hotel for one night before visiting UMass. Excellent location, right in the middle of campus, rooms were very clean, people are very helpful. Only issue is that the beds are really small. We had me, my wife and our twin 16 year old girls in one room and it was very tight.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this review, April 15, 2013
Dear Pgosule,

Thank you for writing about your experience at our hotel. I appreciate your information about the size of our beds. I am looking forward to seeing you again soon.
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Newtown, Connecticut, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 1, 2013

The hotel is very nice, neat and modern. The service was generally very good, but we were told that the breakfast was served until 10:30. But when we stopped for a late breakfast at 10:00 all of the food had been put away. There was coffee but no milk and sugar. Please post your hours of service and keep to them so guests can properly plan their mornings. Otherwise, a very nice and convenient place to stay.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this review, April 15, 2013
Dear Faclark,

I am very glad you enjoyed your stay. I am very sorry that you were given the incorrect information. We do service breakfast from 7AM-10AM daily. I hope we will see you back soon.
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Minneapolis
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 31, 2013

Undoubtedly one of the ugliest buildings every designed--a concrete monstrosity that only an East German architect could love. Otherwise, comfortable, quiet, peaceful rooms. Perflect location on campus. Breakfast corner on first floor is cramped and needs some serious re-designing. I would definitely stay here again.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this review, April 15, 2013
Dear HowzitMinneapolis,

I want to thank you for taking the time to let us know about your recent visit to our UMass Hotel. I am so pleased that you enjoyed your stay. Thank you for your suggestions about the breakfast area. Safe Travels.
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California, United States
1 review
5 of 5 stars Reviewed March 27, 2013

Great room, great decor, great location, great campus, great housekeeping, great (friendly) staff, great parking. Quick & easy check out. What can I say? Everything was great! Highly recommend this location over "cheaper" local hotels. If you're staying for activities on the UMass campus, there isn't a better place to be. Thank you! :-)

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this review, March 29, 2013
Dear Melanie_91_95,

I am so pleased you enjoyed your recent visit to the UMass Hotel and Conference Center. I want to thank you for taking the time to let us know about your stay. We very much look forward to seeing you back soon.
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Medford, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 25, 2013

This hotel is in the middle of the campus and is excellent. Large room, clean, comfortable, free and fast wi-fi. It is part of the Campus Center complex. The staff was wonderful. I travel a lot for business. I wish I could expect to experience this level of professionalism and accommodations at other hotels.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this review, March 29, 2013
Dear LMG2013,

Thank you for taking the time to let us know about your recent visit to the UMass Hotel and Conference Center. I am so pleased that you enjoyed your visit. I thank you for the wonderful review and look forward to seeing you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville, Virginia
1 review
5 of 5 stars Reviewed March 21, 2013

Clean large rooms with fantastically comfortable beds. When U. Mass is in session the 2nd floor, adjacent to the parking garage as well, is full of food options. Each room gets a free parking pass as well. Friendly helpful staff and a good free breakfast--coffee and cookies available all day long. So convenient and it was excellent to be there.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this review, March 22, 2013
Dear Megabit65,

I thank you for taking the time to let us know about your stay at the UMass Hotel. I am so very glad that you enjoyed your visit. We very much look forward to seeing you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel UMass

Address: 1 Campus Center Way, University of Massachusetts, Amherst, MA 01003 (Formerly Campus Center Hotel)
Phone Number:
Location: United States > Massachusetts > Hampshire County > Amherst
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Amherst
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel UMass 2.5*
Number of rooms: 116
Official Description (provided by the hotel):
Rated the best hotel in Amherst, and seated in the center of the picturesque UMass Amherst campus, Hotel UMass blends a tranquil countryside escape with the bustling energy of campus life, making it your ideal destination when staying in the area. During your stay at Hotel UMass, you will have access to the distinctive cultural atmosphere of one of the nation’s top universities, while remaining only minutes to historic downtown Amherst, allowing you to discover the magic of the Pioneer Valley. The breathtaking views from your guestroom alone will allow you to appreciate the natural beauty of scenic New England.During your stay, you will enjoy first-class accommodations and exceptional service. We offer university guests, conference attendees, parents, students, local and corporate travelers and alumni an exceptional Hotel UMass experience. ... more   less 
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Also Known As:
Umass Hotel At The Campus Amherst
Campus Center Amherst

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