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“Don' hesitate to stay here if you have the chance...” 5 of 5 stars
Review of Hotel UMass

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Hotel UMass
2.5 of 5 Hotel   |   1 Campus Center Way, University of Massachusetts, Amherst, MA 01003 (Formerly Campus Center Hotel)   |  
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Hotel website
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Hotel amenities
Ranked #1 of 3 Hotels in Amherst
Certificate of Excellence 2014
GreenLeadersSilver level
Bangor,Maine
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Don' hesitate to stay here if you have the chance...”
5 of 5 stars Reviewed February 20, 2012

The hotel was clean, stylish, comfortable and the staff could not have been nicer or more professional. My stay was exceptional. We came for a concert at the Mullins Center, got the room for a low bargain rate on a promotional deal, and enjoyed not only our stay - but also seeing the beautiful town and impressive campus.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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336 reviews from our community

Traveler rating
    169
    120
    31
    9
    7
See reviews for
145
37
19
97
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Greenwich, Connecticut, United States
1 review
3 of 5 stars Reviewed February 16, 2012

hotel was adequate but had a problem with potential safety issues in the garage. When you park in the garage, you access the hotel by going through a long, poorly lit corridor which leads to a student center. Upon entering the student center, you travel around the corner to an area which houses the elevators which take you to the hotel lobby for check-in. There was absolutely no security person to be found anywhere, not at the point of entry into the building or anywhere along the way. Anyone can access the hotel floors from the elevators. i found it very unsettling. I recommend a security person at the point of entry from the garage and at a point by the elevator.

  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Boston, MA
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 14, 2012

I was finally able to stay in the campus center hotel. My son is a senior, and I had tried to book here before with no luck. On this trip, I brought my daughter for a campus tour. The hotel is centrally located. The rooms are great, clean, nice bathrooms. Everything looks new. Nice to have continental breakfast. Close enough to Amherst Center or Hadley for meals. The bed was comfortable. Room temperature was great. The parking voucher is great too. No limit to the amount of time in and out of the garage during your stay. I would stay(and most likely will) here again.

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Carpinteria, Califorina
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 8, 2012

Was able to finally stay in the on campus hotel as most times it is booked up. Very easy to visit with my student daughter, free parking, internet and access to the Body Shop Gym or the UMass Recreation Center ($10 fee). The free breakfast is continental and adequate in that respect. The staff is super friendly and helpful. There was a special rate that really made it a value. I will definitely stay there again whenever it is available.

Room Tip: I would suggest a room away from the elevators for more quiet.
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Manchester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2012

My Daughter is attending UMASS and as we had travelled from the UK, we stayed at the hotel for 2 nights. It was truly 5 star. The room was lovely, clean and modern. The staff could not have been more helpful and friendly. I would truly recommend this hotel and I would most definitely stay again.

Debbie and Milly Thornton

Room Tip: Double Room with Double Beds
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  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Adams, Massachusetts
1 review
5 of 5 stars Reviewed January 17, 2012

The hotel was great. We stayed for a special New Year's eve package they had on their website. We had dinner at the Uclub which was just a short distance from the hotel. The front desk staff was even nice enough to drive us over to the Uclub so we could make our dinner reservations on time. The food was fantastic. The hotel was clean and comfortable and all the staff were so professional. We would totally recommend this to our friends and hope we can go back soon!

Room Tip: Ask for a pond view for a view of campus, we had 4th floor and the view was great!
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Northborough, Massachusetts
1 review
5 of 5 stars Reviewed January 17, 2012

I reserved a couple of rooms on a weekend in January of 2012 at the UMass Hotel at the Campus Center and I had a great experience. The people at the lobby were very friendly and checked me in right away with adjoining rooms that I requested when making the reservation. I had a scenic view and the rooms were in amaculate condition. There were flat screen TVs w/ quite a selection of channels, comfortable beds, coffee, and a list of places to see on and off campus. I would definitely recommend this hotel.

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel UMass

Address: 1 Campus Center Way, University of Massachusetts, Amherst, MA 01003 (Formerly Campus Center Hotel)
Phone Number:
Location: United States > Massachusetts > Hampshire County > Amherst
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Amherst
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel UMass 2.5*
Number of rooms: 116
Official Description (provided by the hotel):
Rated the best hotel in Amherst, and seated in the center of the picturesque UMass Amherst campus, Hotel UMass blends a tranquil countryside escape with the bustling energy of campus life, making it your ideal destination when staying in the area. During your stay at Hotel UMass, you will have access to the distinctive cultural atmosphere of one of the nation’s top universities, while remaining only minutes to historic downtown Amherst, allowing you to discover the magic of the Pioneer Valley. The breathtaking views from your guestroom alone will allow you to appreciate the natural beauty of scenic New England.During your stay, you will enjoy first-class accommodations and exceptional service. We offer university guests, conference attendees, parents, students, local and corporate travelers and alumni an exceptional Hotel UMass experience. ... more   less 
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Also Known As:
Umass Hotel At The Campus Amherst
Campus Center Amherst

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