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“Friendly staff” 3 of 5 stars
Review of Sheraton Annapolis Hotel

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Sheraton Annapolis Hotel
3.5 of 5 Hotel   |   173 Jennifer Road, Annapolis, MD 21401   |  
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Breakfast for 2 Included
Ranked #15 of 22 Hotels in Annapolis
Fort Lauderdale, Florida
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Friendly staff”
3 of 5 stars Reviewed July 22, 2014

We stayed here last week for one night. The staff was very nice. We requested a refrigerator and microwave in the room and they were very accommodating. I was not impressed with the bedding. I did not really get a good nights sleep in it.

There is no breakfast included, but I knew that ahead of time. The mall is right across the street and you can walk over there to go to the movies or eat/shop. They have a shuttle that will take you down town if you want to go. We did not use that service. I booked on priceline (69+fees=$88) for one night.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review, July 24, 2014
Thank you LISA C for telling everyone about our friendly staff. I am sincerely sorry you did not like our bedding, I know how important a good nights sleep is and I am sorry we failed you. We appreciate you telling everyone how close we are to lots of things and how convenient they are to us. We hope you come back to see us again soon.

Sincerely,
Daryl Strayer, GM
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329 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
United States
Top Contributor
108 reviews 108 reviews
76 hotel reviews
Reviews in 88 cities Reviews in 88 cities
150 helpful votes 150 helpful votes
5 of 5 stars Reviewed July 21, 2014

A classic Sheraton although nothing remarkable as it is located near a mall, etc, and not in downtown (fine with us). Plenty of free parking and they get bonus points up to 5* for the excellent pool area and the free internet. Our kids loved it. We also appreciated the ease of welcoming us very early on Saturday (10am check in as requested!) so we could get settled before heading to a wedding and coming back late with tired children. All services were good and the rooms were simple and stylish.

Stayed July 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review, July 24, 2014
Dear trientalis, thank you for taking your time to write such a wonderful review of our property and share your experience. We are so excited you and the family were able to get in early an have fun at the pool. Come back an see us again soon!!

Warm Regards,
Daryl Strayer, GM
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Rome, Pennsylvania
Top Contributor
112 reviews 112 reviews
12 hotel reviews
Reviews in 50 cities Reviews in 50 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 18, 2014

We have had a good experience after three days, with two to go of the convention that we are attending here. The room is spacious, on the fifth floor. We are used to the complimentary breakfast, which they don't have. The thing that bugs me is the very long process in getting on line. The shuttle is handy.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review, July 21, 2014
MartiAbell, thank you so much for your feedback, we appreciate you letting everyone know about our location and our spacious rooms. We look forward to you coming back soon.

Warm Regards,
Daryl Strayer, GM
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Washington
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 14, 2014

The service at this hotel is exceptional. My party was greeted by Yvonne. She was pleasant, efficient, and competent. I reserved two rooms and she took her time to find me adjoining rooms. She also fully explained the use of the free shuttle and answered any questions I had about the surrounding area. I also observed that she and her co-workers extended the same time and courtesy to all their quest. I've stayed at the Marriott on the water and Loews, and the service here is better than either of those hotels.

Room Tip: Go for 5th or 6th floor.
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  • Stayed July 2014, traveled on business
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review, July 16, 2014
Dear Washington 74 thank you so much for pointing our how awesome the staff was in helping you and all our other guests. Yvonne and the rest of the team love to take care of our guest and make sure each guest is taken care of. Thank you again and we look forward to you coming back soon.

Warm Regards,
Daryl Strayer, GM
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Mechanicsburg
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 26, 2014

The hotel is in good condition….been coming there every summer for a business meeting.
As long as it keeps up to the Sheraton standards, I’d recommend this hotel to anyone. There are many restaurants to walk to close by. Save your money and don’t stay in downtown Annapolis. Drive in from the Sheraton.

Room Tip: Choose a room not facing Rt 50. Loud traffic.
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review, July 8, 2014
Thank you user1571 for your awesome comments and that you would recommend us to everyone, we take pride in our hotel and glad it shined through. We look forward to seeing you back soon!

Warm Regards,
Daryl Strayer, GM
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Wilmington, Delaware
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 24, 2014

This was the first time I stayed at this Starwood property. I found the reception to be friendly and accomodating. The room was spacious enough for one business traveler with adequate receptacles for my PC and phone charger. Cleanliness was good. Bathroom well cleaned and clean carpets. The room rate was fair and not overpriced for the area. There is also a free shuttle to the mall across the street. You could literally walk to the mall if you wanted to. Overall it was a pleasant experience and I would stay here again when in Annapolis.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review, June 26, 2014
Thank you Appricena for all the great comments about the property and how clean an friendly the hotel is. We strive to be the best every day and was pleased to hear you had a great stay and that you will come back. We look forward to you next visit, travel safe.

Warm Regards
Daryl Strayer GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 24, 2014

We stayed because of a family function that was terribly orchestrated by the hotel and its staff. 200+ people crammed into a corridor and small meeting room to the side for cocktail hour; a simple buffet dinner wasn't served until 9:50 pm on a party that started at 7pm and ended at 11pm.
Dessert wasn't served until 11...party over although it was extended a half hour by the family.
Buffet breakfast was out plain bagels and when asked for more they brought more of the same and cold and frozen. Staff was more interested in their conversation with each other rather than to the customers!

Rooms were sufficient so if you just need a place to crash maybe but better choices elsewhere from event planning, food service and restaurant until hotel better run.

  • Stayed May 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review, June 25, 2014
Dear Stuart T, I was sorry to hear the event that you attended did not go as you thought it should have. We did go by the instructions of the event coordinator and how they wanted things to be served and the space they wanted. As for the breakfast we definitely could do better and I will see to it that we do. I appreciate you taking the time to give us this feedback.

Sincerely,
Daryl Strayer GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Annapolis Hotel

Address: 173 Jennifer Road, Annapolis, MD 21401
Phone Number:
Location: United States > Maryland > Annapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Annapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Annapolis Hotel 3.5*
Official Description (provided by the hotel):
The newly-renovated Sheraton Annapolis Hotel, located minutes from the heart of Annapolis, is ready to welcome you. Let our experienced and friendly staff cater to all your needs. ... more   less 
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Also Known As:
Sheraton Annapolis
Annapolis Sheraton

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