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“Pet friendly, great location, needs updated” 3 of 5 stars
Review of Sheraton Annapolis Hotel

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Sheraton Annapolis Hotel
3.5 of 5 Hotel   |   173 Jennifer Road, Annapolis, MD 21401   |  
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Breakfast for 2 Included
Ranked #15 of 22 Hotels in Annapolis
Hagerstown
Top Contributor
81 reviews 81 reviews
8 hotel reviews
Reviews in 27 cities Reviews in 27 cities
33 helpful votes 33 helpful votes
“Pet friendly, great location, needs updated”
3 of 5 stars Reviewed February 23, 2014

First thing is we realize it is not easy finding a place that will allow us to bring along our small dog, but since she is a part of the family and we don't have anyone nearby to keep her, she goes with us on trips along with our 2 tween boys. We were thrilled with the wonderful location of this hotel, lots of food choices and a huge mall right within walking distance. The staff here was friendly and the lobby, pool, and gym were very nice. But the place is old and really needs some cleaning and updating. It has a lousy elevator that is slow and very crowded. The stairs are not an option because they are locked and available for emergencies only. This is a huge mistake by management as we heard so many guest complaining how inconvenient it was to have to rely on the elevators. With a pet it is also nice to have use of the stairs. Our room needed some TLC, the fan on the heating/cooling unit was on it's last leg and made such a squeaking sound we couldn't hear the TV or sleep, so we had to keep it off. The room was very dark and in need of better lighting. The carpet was stained and in need of replacement. The bath was clean and the shower was very nice however. The beds were comfortable, but small. (Full size) So it was a stay of good and bad which is way we rated it about 2.5. If you have pets, it's a good bet and there isn't a pet fee. If you don't have a pet..... I'd go someplace else.

Room Tip: We stayed on the 2nd floor with a pet. Maybe other rooms that aren't pet rooms are nicer. Room...
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  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review, February 28, 2014
Thank you for taking the time to post your feedback, it is truly appreciated. Thank you for pointing out all the hard work we do to keep our hotel clean and give the best possible service. I am sorry about the elevator's and the room conditions, I wish there was a way we could make them better, please accept my apology. Thank you again, and we look forward to you coming back soon.
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340 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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English first
Brooklyn, New York
Top Contributor
51 reviews 51 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 2, 2014

Functional hotel in a great suburb in Annapolis. A no frills stay, bed was ok - no fluffy bedding and brown decor, you get the idea. I would have chosen a more modern place had I known. The staff were nice but this hotel just lacked personality. Also the bathroom counter was so low it was uncomfortable - I guess it's wheelchair accessible but it was rather inconvenient for me.

  • Stayed January 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review, February 4, 2014
Dear socioqueen, thank you for taking the time to post a review and pointing out our very friendly staff. I am sorry you felt some things were not to your expectations. We hope that you come back to see us soon and enjoy the great staff.
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Lititz, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 12, 2014

I had a convention in the month of December. I traveled with my son and my mom so they could help. We were to stay one night and that night was great. The rooms were nice , ,and the lounge area as well. Then unexpectedly there was a snow blizzard and we had to stay one more night. The restaurant in the hotel was a little bit pricy so we walked 100 feet next door to the green turtle and that was great. The staff made our stay very nice and a special thanks to Yvonne Jones, who helped us with any questions

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review, January 17, 2014
Thank you so much for posting you comments regarding the hotel and staff. We look forward to you coming back soon!
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Philadelphia, Pennsylvania
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 26, 2013

Booked hotel a few weeks in advance. Drove down from NYC arriving after 1am, was told by the front desk that hotel is oversold and they would have to send me somewhere else. I was definitely upset at having to move again after such a long drive but the night staff promised that a manager would follow up and make things right. The next day, Brian Day, a hotel manager, handled the situation very well and made sure that I was happy with the outcome. He turned what should have been a very negative experience into a positive one.

Overall the hotel is standard for a Sheraton. The lobby area is nicer than one would expect in a suburban setting. They seem to have weddings/events there with some frequency, so the facilities (gym, pool, club lounge) gets crowded. Rooms are a bit small but comfortable and the lounge is small as well with not enough tables for everyone, especially at breakfast time.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review, January 2, 2014
Thank you for taking the time to write your comments and feedback. I am so glad to hear Brian took such great care of you after the mess up. I am happy to hear a poor experience turned into such a positive experience. We look forward to you coming back soon and having another positive stay.
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Jacksonville, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed December 17, 2013

The pool was open but the temperature 68 degrees. Location is near a mall and could be anywhere USA. If you are looking for an Annapolis experience book downtown. No full length mirrors. No place to recycle. No refrigerator.

  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review, January 2, 2014
Dear Lynda S, thank you for your comments. Please note we do have recycle cans under the desk and refridgerator are upon request. I am sorry these were not mentioned to you. I certainly hope that you will come back to see us soon.
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Charleston, South Carolina
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 16, 2013

In November, my wife and I stayed for four nights. The hotel is rated 3 1/2 stars. I would agree with the rating just because the rooms are starting to show some age. Good time staying, nice pool area, friendly restaurant / bar. Great room service. Keep in mind the gratuity is already included in your bill. Friendly staff a good place to recommend.

Room Tip: Try to ask how new is the hotel or when was last renovated.
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review, January 2, 2014
Dear Delfrio, thank you for all the great comments about the staff and friendliness. We apprecaite you also recommending us as well. We look forward to you coming back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Annapolis Hotel

Address: 173 Jennifer Road, Annapolis, MD 21401
Phone Number:
Location: United States > Maryland > Annapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 22 Hotels in Annapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Annapolis Hotel 3.5*
Number of rooms: 196
Official Description (provided by the hotel):
The newly-renovated Sheraton Annapolis Hotel, located minutes from the heart of Annapolis, is ready to welcome you. Let our experienced and friendly staff cater to all your needs. ... more   less 
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Also Known As:
Sheraton Annapolis
Annapolis Sheraton

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