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“Clean, convenient and affordable” 4 of 5 stars
Review of Sheraton Annapolis Hotel

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Sheraton Annapolis Hotel
3.5 of 5 Hotel   |   173 Jennifer Road, Annapolis, MD 21401   |  
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Ranked #14 of 22 hotels in Annapolis
North Brunswick, New Jersey
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
9 helpful votes 9 helpful votes
“Clean, convenient and affordable”
4 of 5 stars Reviewed July 22, 2013

Stayed here while taking in a show at the Ramshead in Annapolis. It is right up the road and the hotel has a shuttle that runs until 10:30pm. Taking a cab back only cost $9.00
Our room was number 600 on the club floor. For $119 AAA rate this included breakfast, and they have from 6-8 nightly snacks and drinks. Did not get to use the pool, maybe next time. Overall I was very pleased and would return again. If visiting the area a great crab house is Cantler's Riverside. They do not take reservations and every time I have had to wait at least 45 minutes, but it is worth it!

Room Tip: Ask for or book a club room.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review, July 23, 2013
Thank you heartirish for such great comments about our hotel and amenities. We look forward to you coming back soon!
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326 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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English first
Cincinnati, Ohio
Top Contributor
65 reviews 65 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 19, 2013

We arrived and checked in early with no troubles. We stayed on the 6th floor, which is the floor for SPG elite guests (of which I am one). The rooms need updating and central air would be far more preferable to the wall air conditioners. However, the bed was comfortable. Staff were very accommodating of our needs. The shuttle service was great - although the young man drove like a maniac. Reported this to manager so maybe it will be dealt with. The van takes you virtually anywhere you would want to go in Annapolis. All in all I would stay there again. That said, the Westin is far more convenient to downtown.

One bit of advice. If you stay, make sure you get a room that does not face the freeway. Our room was very quiet, but the club lounge (which faced freeway) had plenty of traffic noise even as late as 1:00 AM. In regards to the lounge, the food was cleared VERY promptly. Hence don't show up 2 minutes before take down and expect to get the full range of offerings.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review, July 22, 2013
TheOpsDoctor, thank you so much for taking the time to comment and give us feedback. I was happy to hear the staff was very accomodating and that you would come back to see us. We are working to become better everyday and appreciate you taking the time to help us. We look forward to you coming back soon!
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Washington DC, District of Columbia
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 10, 2013

My husband and I stayed in this hotel on the 4th of July. We checked in at 3:00--and there was only one person at the front desk-so it was a very slow check-in. The first room we were given had a very strong pet odor--we called downstairs and were given another room that was more acceptable- but not great. It is an older hotel that is in need of new furniture, carpeting, etc. We were in town to see the fireworks and didn't realize that it would have been better to have stayed at the Westin, where we could have picked up the free shuttle down to the dock and not have had to deal with finding a parking garage. The manager seems to be amenable to suggestions--but I think only so much can be done if the hotel is in need of renovating.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review, July 12, 2013
Dear YankeeFan42, thank you so much for your feedback and comments. We are looking at ways to improve everyday and wiht your thoughts it is helpful. I hope you come back and see us again soon.
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Washington DC
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 8, 2013

First room was extremely musty and moldy smelling. They gave us another room. This one the plumbing didn't work, The bathtub facet the cold water did not work so taking a shower was scalding hot. Next room had bugs. All three rooms had mold on tiles in the shower area. Air conditioning in all three felt like the humidity was about 90%. Glad to have checked out! No offer was made to adjust our bill for all the inconvenience.

Room Tip: Stay away from this facility
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  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review, July 10, 2013
Dear jerry9272, thank you for your feedback. We are working hard to keep our rooms in tip top shape, I am sorry you did not have a good experience, please accept my apology. We stive to be the best and I am sorry we failed you. We are in the rooms everyday to make sure they can be the best for our guests. I hope that you give us another opportunity in the future to show you a better experience.
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Pittsburgh, Pennsylvania
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 8, 2013

We got here late at night after the fireworks on fourth of July. The check in was quick and efficient and we were in our room in minutes. We booked this hotel through hotwire so we weren't exactly sure what we were getting, but were happy with everything here. The room was clean and generously sized. The only complaints, were that when we walked in to the room before the air conditioning was on, the rug was a little moist or sticky almost. After the air was turned on everything was fine. Second, the pressure on the shower was not good. Our final complaint is not the hotel's, just a function of Hotwire, but the location is not ideal for being downtown and walking to anything. Anyone who books the hotel through regular channels should know this though, and in truth, it was a quick and easy drive down West Ave to get to all the historic attractions.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review, July 10, 2013
Dear jschultz25, thank you for all the wonderful comments and feedback. We were happy to hear about your satisfaction wiht the rooms. We look forward to you coming back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania, United States
1 review
4 of 5 stars Reviewed July 8, 2013

It is hard to ask for more, the location, staff, the extras, everything was just what we hoped for. Tasted some nice wines, used the pool, we had club level so breakfast, snacks and beverage were available. The only thing I would have liked to be different is the pool had very limited access mid-week, we don't need a life guard and would have loved a morning swim...Good people nice place.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review, July 10, 2013
Dear Glen F, thank you for taking the time to post such wonderful comments about our hotel. The staff likes to go out of their way to please guests and I am glad it showed. We look forward to you coming back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 29, 2013

We started our trip to Annapolis with a flat tire so were delayed several hours. One of the FIRST things we did was to call the hotel to inform them we would be arriving very late but would be there as my son had a lacrosse tournament first thing in the morning nearby. We arrived at 1:15 AM, exhausted after a 15 hour day, to find out they had given our room AWAY and had no vacancies! (Mind you we booked the room threem months earlier and THERE WAS A NOTE RE. OUR PHINE CALL THAT WAS OBVIOUSLY IGNORED!). The person at the counter attempted to work with us to find an alternative location. First one she booked was 35 miles away!!! After we slept at a mediocre room at another establishment, we were provided an upgraded room (?) the next morning and found the hotel clean and most of the attendants pleasant. Not honestly sure, however, if I would stay again. Burned once...

  • Stayed June 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review, July 10, 2013
Dear Kmkcook, thank you for your coments, I am terribly sorry about the room mix up, that should have never happened. I have talked to the stay to ensure this never happens again to any future guests. I was happy to here once you got here, you had a great experience. I certainly hope you give us another try in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Annapolis Hotel

Address: 173 Jennifer Road, Annapolis, MD 21401
Phone Number:
Location: United States > Maryland > Annapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Annapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Annapolis Hotel 3.5*
Official Description (provided by the hotel):
The newly-renovated Sheraton Annapolis Hotel, located minutes from the heart of Annapolis, is ready to welcome you. Let our experienced and friendly staff cater to all your needs. ... more   less 
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Also Known As:
Sheraton Annapolis
Annapolis Sheraton

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