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Sheraton Annapolis Hotel: Traveler Reviews

3.5 of 5
173 Jennifer Road, Annapolis, MD 21401
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Sheraton Annapolis Hotel
Ranked #13 of 22 hotels in Annapolis
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254 reviews from our community

    Trip type
Traveler rating
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    77
    45
    40
    21
Date Rating
Alexandria, Virginia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Nice Hotel right across the mall”
5 of 5 stars Reviewed November 9, 2012

Staff is friendly, GM greeted us at the lobby and offered us help. Rooms are nice and clean but the heater is a little noisy. They have a very nice pool and hut tub. If you are looking for a place to stay in Annapolis i would definitely recommend you this very nice Sheraton. Special thanks to Mr. Daryl and very friendly lifeguard Christo

Room Tip: If you are a light sleeper stay away from the highway side
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Virginia4thelovers about Sheraton Annapolis Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review
November 19, 2012
Dear Virginia4thelovers, thank you for all the wonderful comments. I always like to stay involved with our guests and hope I can assit them in any way. Thank you for staying with us and I look forward to helping you again in the near future!
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Hagerstown, Maryland
Top Contributor
58 reviews 58 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
11 helpful votes 11 helpful votes
“Professional Hotel... Good Under Pressure”
4 of 5 stars Reviewed November 2, 2012

I stayed here during Hurricane Sandy while in the Annapolis area for work. The staff was professional and worked well under pressure. The hotel restaurant and bar's food and drink is nothing to write home about but the staff was pleasant considering they were the only food option for the hotel guests in the entire area. I enjoyed my stay here as it was in an excellent location near two malls and plenty of dining options. The room was comfortable and clean. Really enjoyed the comfy pillow and soft comforters on the bed. Only negative was that the toilet paper in the bathroom is probably some of the cheapest and roughest I have ever been exposed to in my life. I would expect higher quality for a Sheraton hotel. Other than that I would return to this great property.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 2 more reviews by JacksonJeep for Annapolis
Ask JacksonJeep about Sheraton Annapolis Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review
November 5, 2012
Dear JacksonJeep, thank you for taking the time to post such great comments about the staff and how professioanl they were even in stressful times. I...
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Alexandria, Virginia
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Great Place to Celebrate my Birthday”
5 of 5 stars Reviewed October 23, 2012

We stayed at the Sheraton last night for my birthday and it was great. I received a birthday card from the front desk plus a few other special treats. The room was very relaxing and met specifications I made online. The mall is right there and a casino is about 20 mins away. We did not go to the bar or restaraunt, but had the h'orduerves (SP) in the Club Level lounge. It was very good. Will definitely return.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by Raider9909 for Annapolis
Ask Raider9909 about Sheraton Annapolis Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review
October 24, 2012
Dear Raider9909, I am so happy to hear that you had a great stay and you were able to enjoy the treats and lounge. We take pride in service and...
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Ocean City, Md.
Senior Contributor
29 reviews 29 reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Not Bad at all”
4 of 5 stars Reviewed October 21, 2012

I was concern with the recent reviews but we didn't encounter any problems. It wasn't a resort type hotel but the room was clean and met our overnight needs. When we checked in we saw that we didn't have a TV remote. We called the desk and had a remote w/i 5 minutes. All staff were very friendly, starting with our check-in with Yvonne to the gentleman who brought our remote. Staff we passed in the halls greeted us with smiles. I was happy. Good job Sheraton!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by oc pat for Annapolis
Ask oc pat about Sheraton Annapolis Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review
October 24, 2012
Dear oc pat, thank you so much for for the great comments about the staff and our hotel. Yvonne is a great associate and we are lucky to have her, thank you again and look forward to you coming back to see us soon!!
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Ft. Collins, CO
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Bad Hotel”
2 of 5 stars Reviewed October 11, 2012

First, tried to get into the Westin for the boat show, they were booked, referred us to Sheraton. Paid $20 extra for the "club level", which entitled us to the top floor and "great views"...of noisy Rte. 50 and "free breakfast" in the club lounge. The room smelled musty, had a tiny window and was poorly lit. One of the elevator's floor indicator did not indicate the proper floor. When the boat show started, the shuttle became extremely busy and therefore, unreliable. I called for it from the Westin, waited 20 minutes, it came and went without me, despite me informing both the Lobby Manager and the outside Valet that I was expecting it. Even after an urgent call from the valet to the Sheraton, the van never returned. Ended up paying lots of money for taxis to avoid the frustration of waiting for the shuttle. I almost live in hotels in my business so I know good hotels and bad hotels and this one is bad.

Room Tip: Don't pay extra for the club level if my experience is an example.
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  • Stayed October 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask TJC822 about Sheraton Annapolis Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review
October 13, 2012
Dear TJC822, I am very sorry your stay was not as expected, we strive very hard to give all our guests a great experience. We do have a free shuttle service that runs on demand and with special events the van is continously running all day and is extremely busy with the high demand. The wait time can be longer than expected or even guest missed if not told an exact pick up location.We are a great hotel with great service and my apology to you for not meeting your expectations this time.
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Additional Information about Sheraton Annapolis Hotel

Also Known As:
Sheraton Annapolis
Annapolis Sheraton
Address: 173 Jennifer Road, Annapolis, MD 21401
Phone Number:
Region: United States > Maryland > Annapolis
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotels in Annapolis
#13 Family Hotels in Annapolis
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The newly-renovated Sheraton Annapolis Hotel, located minutes from the heart of Annapolis, is ready to welcome you. Let our experienced and friendly staff cater to all your needs. ... more   less 
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Sheraton Annapolis Hotel
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