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“Great hotel with a few flaws” 4 of 5 stars
Review of Loews Annapolis Hotel

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Loews Annapolis Hotel
4.0 of 5 Hotel   |   126 West St., Annapolis, MD 21401   |  
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Day at the Bay Deal
Ranked #3 of 22 hotels in Annapolis
Palm Bay, Florida
Top Contributor
83 reviews 83 reviews
13 hotel reviews
Reviews in 31 cities Reviews in 31 cities
20 helpful votes 20 helpful votes
“Great hotel with a few flaws”
4 of 5 stars Reviewed 3 weeks ago

The Loews is a beautiful, well appointed hotel near the heart of downtown Annapolis. The valet, doormen, and front desk were extremely helpful and friendly. The rooms were fresh and contemporary, and the bath towels, bath robes, and toiletries were fantastic. I am a tall guy (6'5") and really appreciate big, thirsty, and soft towels. The Keurig machine was also great for coffee and green tea. Our room also had a mini refrigerator, which was handy on a hot summer visit. We ordered room service every morning, and the food was delicious.
If you are heading to the state circle, it is about a 5 minute walk. Main street is about a 10 minute walk, and the Naval Academy main gate is about a 15 minute walk.
All of these walks are very pleasant and picturesque, so I would encourage it if possible.
We only had two complaints: Our room service was only delivered as scheduled on one of our three days. We had to call repeatedly and wait over an hour on two of the three days. They also skipped cleaning our room on one of the days we were there. The room service people were nice, but disorganized.

Stayed July 2014, traveled on business

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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579 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Avalon
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Everything was just perfect. The rooms were spotless. Our room, though near the elevator, was extremely quiet. Exceptional customer service. Right in downtown Annapolis, so walkable to all major attractions.

Only complaint was $20/day parking, which was not disclosed until we arrived.

Room Tip: Ask for a quiet room. We did and it worked out very well in our favor.
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLoews, Director of Sales and Marketing at Loews Annapolis Hotel, responded to this review, 4 days ago
Dear Lulueye,
Thank you very much for your time to give us feedback. We take all our guests’ comments, both positive and those with areas of improvement, very seriously. It’s wonderful to hear you had such a great experience with Loews Annapolis and enjoyed our brand new guestrooms. We hear frequently from our guests about how much they enjoy our central location in downtown Annapolis, and I’m so glad this was a top feature for you. Regarding the parking, I apologize for any miscommunication on our part but please be assured we do our best to communicate this with parking details listed on our website.

Thank you again for your comments and for choosing Loews Annapolis Hotel! We hope to have the opportunity to welcome you back anytime you visit Annapolis.

Sincerely,
Tracey Lyon-Mercado
Director of Sales and Marketing
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Bel Air, Maryland
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed while attending an event. I was so happy to see that it was pet friendly, I wish I had known or I would have brought my 4 legged kid :)
Love the details given to the dogs, dog bowls, dog park. So many hotels don't allow pets and it's a shame. I will be coming back now that I know this.
The staff was also more than wonderful at all times with great suggestions.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLoews, General Manager at Loews Annapolis Hotel, responded to this review, 3 weeks ago
Dear Carolina K,
Thank you so much for your feedback. We cannot wait to welcome you and your four-legged kid back to Loews Annapolis Hotel for a “Loews Loves Pets” stay! We are proud to be a pet-friendly hotel and enjoy treating our furry guests with a lot of love, including custom Loews Loves Pets welcome amenities.

I appreciate your praise for our staff – they are extremely dedicated, and it’s always nice to get to share this kind of positive feedback with them.

We are looking forward to welcoming you for a Loews Annapolis stay in one of our newly renovated guest rooms! Thank you again for your comments.

Best wishes,
Barbara McMahon
General Manager
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Annapolis
1 review
5 of 5 stars Reviewed 3 weeks ago

It was a very nice hotel. Will stay there again. Nice staff and great service. Will stay here again. I would also recommend this to other. A bit expensive for parking but it was overall worth it. Great....

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLoews, General Manager at Loews Annapolis Hotel, responded to this review, 3 weeks ago
Dear Jan G,
Thank you very much for your time to review your experience. We are just thrilled to hear about how much you enjoyed your stay and that you will plan to return to Loews Annapolis! We greatly appreciate your recommendation of our property to others who are planning to visit beautiful, charming Annapolis, Maryland.

All the best!
Barbara McMahon, General Manager
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San Francisco, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I've been staying at the Loews Annapolis for approximately 9 years but it's the first time I've been back since their lobby changes. Great new design that is much more functional, brighter, and design smart. The front desk and valet staff matched the layout by being personable and going out of their way to be welcoming and conversant. Really great upgrade for one of my favorite hotels.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLoews, General Manager at Loews Annapolis Hotel, responded to this review, 3 weeks ago
Dear jeff j,
It’s great to hear from you! Thank you very much for your loyalty to Loews Annapolis, we are so appreciative. It’s very exciting to hear feedback from a regular guest about our newly renovated property – I’m thrilled you love the design and upgrades! In the last three years, we did completely update the lobby to a modern, nautical design. And now, this March 2014 marked the completion of a makeover to every single guest room and suite with brand new décor and amenities.

It’s great to hear that our friendly, dedicated staff made a great impression on you, and we look forward to many more opportunities to serve you and remain a favorite hotel. We hope to see you soon.

All the best!
Barbara McMahon, General Manager
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Sherman
1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel is lovely! We enjoyed our room immensely... very clean, well kept, fabulously comfortable bed and pillows. Loved the location. Kristine Liwanag at the front desk was so accommodating and helpful with our reservation and requests. We have never had such efficient and pleasant valet, but parking was expensive. Overall, a great experience!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLoews, Director of Sales and Marketing at Loews Annapolis Hotel, responded to this review, 3 weeks ago
Dear Suzy B,
Thank you for reviewing Loews Annapolis. We greatly appreciate your review of us as a lovely hotel, and it’s great to learn how much you enjoyed your room and the overall comfort of the bed and pillows. We just finished renovating all the rooms in March 2014 with new décor and amenities, so we are sharing all this feedback with our team.

Thank you for your praise of Kristine, one of our Front Desk managers – she is a wonderful part of our team, and I’m happy she took great care of you! Our valet team is also top notch, always focused on efficient and friendly service, so thanks for mentioning them too. Our overnight parking rates are in line with other hotel properties, and we do our very best to ensure our rates are competitive in this high density area of downtown Annapolis.

Thank you so much for choosing Loews Annapolis! I hope we’ll have the chance to welcome you back.

Sincerely,
Tracey Lyon-Mercado
Director of Sales and Marketing
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Salem, Massachusetts
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 4 weeks ago

My boss and I stayed here in early June 2014 for business. I chose this hotel because I had stayed here several times 12-14 years ago while visiting a family member who was a Naval Academy midshipman. The hotel is as nice today as it was all those years ago. In fact, the updates to the décor were spot on and provided for a very nautical Annapolis feel. The hotel is near delicious restaurants (I highly recommend "Level") and is a comfortable 10-15 minute walk to Main Street and all its shops and restaurants. The hotel staff provided great recommendations when requested and the service at the hotel restaurant was very good.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLoews, Director of Sales and Marketing at Loews Annapolis Hotel, responded to this review, 3 weeks ago
Dear Lawyergal96,
Thank you very much for your review. It’s very exciting to learn you chose us again after staying 12 or so years ago, and we are thrilled you came back right after we completed renovations on all our rooms and suites! Additionally, in the past 3 years we updated our lobby and all public spaces. I’m so happy you found the décor spot on and appreciated the modern, chic nautical feel we have worked to create to match our surroundings in Annapolis.

Thanks for pointing out our very convenient location! As you highlight, we are walking distance to Main Street and the waterfront, and many restaurants, bars, galleries and shops. Level is a great restaurant choice just a couple of blocks from us. Thank you also for mentioning our staff and great service you received.

Thank you for choosing Loews Annapolis! I hope we’ll have the chance to welcome you back for another stay.

Sincerely,
Tracey Lyon-Mercado
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Loews Annapolis Hotel

Address: 126 West St., Annapolis, MD 21401
Phone Number:
Location: United States > Maryland > Annapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Annapolis
#1 Business Hotel in Annapolis
#6 Romantic Hotel in Annapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Loews Annapolis Hotel 4*
Official Description (provided by the hotel):
Steps away from the Chesapeake Bay, Loews Annapolis Hotel welcomes you with warm charming guest rooms and luxurious suites decked out in nautical style. Enjoy the comfort and outstanding service of the Chesapeake Bay's favorite choice among Annapolis luxury hotels. In the surrounding area, Loews is your most welcoming port. The premier hotel facility in this charming resort town, the Loews Annapolis Hotel offers a variety of unique suites, meeting spaces, and excellent service. ... more   less 
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Also Known As:
Loews Annapolis
Annapolis Loews

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