Would like to start out by saying that I was very excited to stay here. I'm a Hilton Diamond and wanted to try this great hotel brand my dad always talks about. Booked a 'Get Away Package' (not the cheapest room rate) I was looking forward to spending some time away and visiting a venue we discovered close by "Rams Head Live".
Check in: Valet parking was a breeze, well done... and that is where all the 'good ness' stopped.
Durring check in the person checking us in did not know anything about the package we booked. It was sposed to come with valet parking, breakfast, drinks and a app, welcome gift, etc. She babbled something and said she did not know what was included. She read something off the screen that made no since to her or us.
The hotel also sent us a message saying they were doing a food donation and to bring a few things for a 'chance at a upgrade' or something like that. Not wanting the anything but just wanting to help we we had a bag of food items to donate for the xmas drive. The girl at the front desk looked at us like we had three eyes when we offered her the bag. Walking away we noticed a big party going on at the hotel. O well with no info about our package, no welcome gift, and carrying an extra bag of donation food we went to our room thinking we will call someone once we got settled in to figure things out...
The room: Nothing fancy found some hair around the in the bathroom and the bedding was a little warn (sticking falling out of pillows and devue). I've seen a lot of rooms. Nothing fancy nothing horrible. Called the number on the phone to talk to a manager hoping to get a call back and fix the 'package' thing. About two hours later we went to dinner and our concert. Came back to a lot of drunk people walking around the hotel. No biggie. I've been one...
About 1am the after party started in the room next to ours. Loud people running up and down the halls and people yelling in the room(s) and carring on. Ended up having to call the front desk 3 times to deal with it. 3rd time I told them bring us some ear plugs.... Fast forward.. a horrible night sleep... We planed on sleeping in to make up for it. At 8 am repairmen were on the roof fixing a broken 'compressor' right above our room.
That is is we are out. We were excited to pack up and looked forward to getting home and getting some sleep. Figured with all the mess we had they would comp us the room. Nope... they (Jason S.) took the package part of the room cost off, apologized hat no one could explain the package to us. Charged us the normal room rate and gave us free breakfast and said to call him if we decided to visit again.
FAIL... you did not complete your first objective... a place to get a restful night sleep and basically charged me to let you know you had a party going on next door all night.
Great we found a wonderful venue to visit often "Rams Head Live' But we will be staying at the Double Tree down the road.
- Official Description (provided by the hotel):
- Steps away from the Chesapeake Bay, Loews Annapolis Hotel welcomes you with warm charming guest rooms and luxurious suites decked out in nautical style. Enjoy the comfort and outstanding service of the Chesapeake Bay's favorite choice among Annapolis luxury hotels. In the surrounding area, Loews is your most welcoming port. The premier hotel facility in this charming resort town, the Loews Annapolis Hotel offers a variety of unique suites, meeting spaces, and excellent service. ... more less
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- Also Known As:
- Loews Annapolis
- Annapolis Loews