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“Great for a night or Two” 4 of 5 stars
Review of Holiday Inn Express & Suites

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Holiday Inn Express & Suites
2.5 of 5 Hotel   |   2451 Riva Rd, Annapolis, MD 21401   |  
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Ranked #11 of 21 Hotels in Annapolis
Michigan
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 13 cities Reviews in 13 cities
37 helpful votes 37 helpful votes
“Great for a night or Two”
4 of 5 stars Reviewed December 13, 2011

Holiday Inn Express rarely disappoints. Annapolis is no exception. The staff is friendly and helpful. The rooms are clean. I do not know about standard rooms, but the suites have mini fridges, a jacuzzi tub/shower, and a pull out couch for additional sleepers. The suites are rather small, but they work out ok for a short stay. The jacuzzi tub is nothing more than a shower overhead tub with jets. I didn't use it. They have those crazy wooden shutters between the bathroom and the main area of the suite. This makes for little privacy with sound, showers, and other bathroom functions which can be a concern with numerous room guests....really quite senseless. The business center is small with a single desk top. The excercise room is also quite small with treadmill and weights. i didn't look for or inquire about a pool or hot tub. The location is convenient and the stay is pleasant.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grace2451, General Manager at Holiday Inn Express & Suites, responded to this review, December 15, 2011
Thank you for your review. We are very pleased to hear that our service was consistent with what you expected if not better. The room you described is our whirlpool tub suites which is in the bathroom and may not be what you were looking for. If in the area again and you would like a cozy suite to relax in, just ask for one of our Jacuzzi suites where the Jacuzzi sits in the bedroom. We look forward to having you as our guest during your next visit to Annapolis.

Yours in Hospitality,

Grace Scott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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190 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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  • German first
  • Spanish first
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English first
Miami
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 6, 2011

The General Manager should take look at the wall paper and the bathroom of room 218 where my wife and I spent 4 nights at $ 165.00 each, then should decided if this is worth it and how many repeat customer will he have in the future.....Stay away from this place!!!!!!

Room Tip: Choose a different Hotel!
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  • Stayed November 2011, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grace2451, General Manager at Holiday Inn Express & Suites, responded to this review, December 7, 2011
Your feedback is appreciated. I have taken a thorough look at room 218 as suggested and we have made the necessary repairs. Please accept our sincerest apologies for the disappointment. We hope that you enjoyed all other aspects for your visit with us and will consider giving us another try when in the Annapolis area. Please do not hesitate to ask for me directly next time you are coming through or if you would like to expound any further on your stay with us.

Yours in hospitality,

Grace Scott
General Manager
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 2, 2011 via mobile

Stayed here for a college reunion. Even though I booked at the discounted group rate, it was still pricey for hotel in this class. A hotel rated one star higher was only $10 more per night (already booked solid in June!). Otherwise, this hotel was a solid choice

  • Stayed October 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grace2451, General Manager at Holiday Inn Express & Suites, responded to this review, December 7, 2011
Thank you for your comments. We are pleased to hear you found our property to be a “solid choice”; we know you have many options when visiting Annapolis. It is truly an honor to have been selected by you! We look forward to seeing you for your next reunion.

Yours in hospitality,

Grace Scott
General Manager
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Laurel, Maryland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 18, 2011

Considering the busy location, the hotel offered the quietest night's sleep we'd had in any hotel this year. Had most of the usual HIX amenities, but this renovated older hotel still shows its age. Our room was smaller than most HIX's, too. The bathroom was cramped, but adequate.

As Priority Club members, we were greeted warmly and presented with a goodie bag when we checked in. The HVAC was quieter than most hotel HVAC. It kept a comfortable temperature during our stay. The room and bathroom were clean. The queen beds comfortable. The usual "Soft" and "Hard" marked pillowcases didn't relate to the condition of the pillows. I found a satisfactory "Hard" pillow in a "Soft" pillowcase; the only hard one out of four.

The breakfast buffet was varied and plentiful. HIX has one of the best included-with-the-cost-of-the-room breakfast buffets anywhere. Good coffee, too. The hotel has a beautiful salt water aquarium in the lobby. A delight to adults and kids alike.

Room Tip: Choose a room on the first floor, near the far end of the hall.
See more room tips
  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grace2451, General Manager at Holiday Inn Express & Suites, responded to this review, December 7, 2011
Your feedback is appreciated. We are glad to hear that you were able to get a quiet night’s sleep and overall enjoyed the accommodations and our hospitality. The aquarium in the lobby is a definitely a sight to be enjoyed by all, the little ones love it! We hope to see you again when visiting the Annapolis area.

Yours in Hospitality,

Grace Scott
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
istanbul
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 14, 2011

The hotel is well located. Very humid especcially on the lower floors. There is no generator when the lights go out. Good and cute breakfast.

  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grace2451, General Manager at Holiday Inn Express & Suites, responded to this review, December 7, 2011
We appreciate your review of your experience with us. We regret that the temperature in the building was not comfortable for you during your visit. We hope that you will come back to give us another try when looking for accommodations in the Annapolis area.

Yours in Hospitality,

Grace Scott
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 12, 2011

We had stayed at this hotel for two nights. We selected it based on its location, the fact that we had points to use at the hotel, and the TripAdvisor reviews were fairly good.

LOCATION
Located right next to the newer Parole shopping center. Very convenient to get to major travel routes and downtown Annapolis. The only annoying thing about this location is that you cannot make a left turn out of the parking lot and you cannot U-Turn at the light that is there, if you want to go in the opposite direction on Riva Road. You have to cut through the mall and shopping area.

SERVICE
The staff was very friendly at check-in, breakfast, check-out, and assisted us in calling for a cab.

AMENITIES/ACCOMODATIONS
There is a fairly spacious lobby and eating area at the front of the hotel. Free Wi-Fi in the hotel which is always a bonus. The room was clean and a fairly good size. We had a King Size room with a desk/chair and a sitting chair, and a large tv. The only drawback to the room was that the bathroom was quite small. Very hard to get ready in there and forget trying to have two people in there at all. The shower head settings were cumbersome as well - the spray was either too wide and you felt like you could barely get soap off or if you changed the setting to more concentration it caused water to get around the shower curtain and go on the floor.

Overall, while there were some quirky things, if I were to need to stay down here again and really not have to spend much time in the hotel room, I would definitely stay here again.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grace2451, General Manager at Holiday Inn Express & Suites, responded to this review, September 13, 2011
You touched on some valid points giving the highs and lows. I feel your review will be very helpful for anyone searching for a hotel in the Annapolis area. Overall you enjoyed your stay with us and that’s what matters most! We are hopeful that in the near future we will have a better entrance/exit to avoid the need for U-turns.

Thank you for mentioning the friendly staff that you encountered. My team loves to hear feedback on how their natural personalities make a positive impact.

We look forward to you staying with us on a future visit the Annapolis area!

Thank you,

Grace Scott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
60 reviews 60 reviews
43 hotel reviews
Reviews in 47 cities Reviews in 47 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 9, 2011

My wife and I spent one night here after flying into Dulles Airport and on our way to the Delaware Beaches. It was a good place to stop off, the hotel was very comfortable and the staff were very friendly, both when we checked in and when we checked out.

I would also recommend the sushi restaurant in the strip mall across from the hotel, it was reasonably priced and had some interesting things on the menu.

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grace2451, General Manager at Holiday Inn Express & Suites, responded to this review, September 13, 2011
Your feedback is appreciated. Thank you for highlighting the employees as “very friendly”… we take pride in providing friendly, professional service to ALL guests. It is very satisfying to hear that our Hotel was comfortable and convenient for you. Please stay with us again whether in the area for a while or just passing thru.

Thank you,

Grace Scott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites

Address: 2451 Riva Rd, Annapolis, MD 21401
Phone Number:
Location: United States > Maryland > Annapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#10 Romantic Hotel in Annapolis
#12 Business Hotel in Annapolis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
Enjoy a comfortable stay at our Annapolis Maryland Holiday Inn Express Hotel & Suites accommodations near the US Naval Academy. Our Annapolis hotel is conveniently located 4 miles from the Academy and Historic Downtown. Your family will enjoy our hotel in Annapolis Maryland adjacent to The Annapolis Towne Centre with some of your favorites such as Whole Foods, PF Chang, 24 Hour Fitness and more. Just off Highway 50 we offer easy access to Baltimore, Washington DC and we are just 26 miles from Baltimore-Washington International Airport (BWI). A short drive away from the beautiful Chesapeake Bay, our Annapolis hotel keeps you near a variety of activities, from visiting Sandy Point State Park to sailing along the bay and eating fresh seafood for dinner. Business travelers visiting our Annapolis accommodations will not be disappointed; our hotel provides easy access to the more than 6,000 businesses and corporations of downtown Annapolis. Our accommodations also offer free high-speed Internet access and a 24-hour business center to meet your needs while traveling. While you visit Annapolis, our hotel will treat you to a complimentary hot breakfast and cozy triple-sheeted beds. You can unwind with a trip to the 24-hour fitness center, or upgrade to a room with a whirlpool tub. Plan your trip to come join us at our Annapolis hotel with great hotel deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Annapolis
Holiday Inn Express And Suites
Holiday Inn Annapolis
Holiday Inn Express Annapolis
Annapolis Holiday Inn

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