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“Returning guest” 5 of 5 stars
Review of Courtyard by Marriott Annapolis

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Courtyard by Marriott Annapolis
3.0 of 5 Hotel   |   2559 Riva Road, Annapolis, MD 21401   |  
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Ranked #9 of 21 Hotels in Annapolis
Whittier, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Returning guest”
5 of 5 stars Reviewed February 28, 2014

This was our 2nd stay here, on our way to Chestertown, MD, after long travel day flying into BWI airport. The hotel is very clean and modern. The room was quiet and comfortable. Everyone on the staff has been quite friendly. Dinner at the Bistro was a pleasant surprise the first visit and equally nice the second time. Bar-b-cue chicken flatbread with a bottle of Pinot noir...nice way to end the day and start the trip!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shenae M, General Manager at Courtyard by Marriott Annapolis, responded to this review, October 24, 2014
Thank you for your feedback! We take pride in serving our guest. It is always good to ehar when we have exceeded expectations.

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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168 reviews from our community

Traveler rating
    66
    54
    34
    8
    6
See reviews for
42
57
5
30
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
  • Any
English first
Boston, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 25, 2014

I've been a loyal Marriot customer for 20 years. People and properties vary greatly and if you go wit the flow, there's seldom a problem that cant be solved or a disappointment that cant be turned into a pleasure.

I called the Marriot Courtyard Annapolis to ask if they had a courtesy shuttle from the airport to the hotel. Not knowing the area, I learned the distance was great and the cab fare very expensive. No rail went to Annapolis, and the bus would be, well, not feasible.

Instead - and here's the good part - the hotel general manager actually offered to provide the cab service and assume the cost!!! Indeed, a limo was sent to the airport, drove me to the hotel and said it was all taken care of. Of course, I couldn't allow that.

More than a gesture, it was a display of loyalty to a customer I'd never experienced in the 20 years of staying with Marriot. The GM should be recognized widely for her ability to set aside profit in favor of, as she put it, "building relationships" with our customers!

The rest of the stay was, as you'd expect, flawless in every way.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shenae M, General Manager at Courtyard by Marriott Annapolis, responded to this review, October 24, 2014
Thank you for your feedback! We take pride in serving our guest. It is always good to hear when we have exceeded expectations. We hope to be able to serve you again in the near future.

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bluffton, Indiana
2 reviews
4 of 5 stars Reviewed February 24, 2014

When traveling around the country there is one sure thing you can count on and that is that a Marriott property is always going to be my choice for my overnight stays. I always feel safe and can rely on the cleanliness of the room.

Room Tip: This was close to the mall and there were so many great places to eat there. Shop EAT and shop some...
See more room tips
  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shenae M, General Manager at Courtyard by Marriott Annapolis, responded to this review, October 24, 2014
Thank you for sharing your experience on Tripadvisor. We look forward to serving you when your travels bring you back to the area.

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marlton, New Jersey
1 review
4 of 5 stars Reviewed February 24, 2014

The entire hotel, outside, lobby, bedroom were clean and in order. The hotel is bout 1 minute off the highway and has a few good restaurants nearby. The staff were extremely helpful and answered all of our questions. The hotel is only 10 minutes max from downtown Annapolis.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shenae M, General Manager at Courtyard by Marriott Annapolis, responded to this review, October 24, 2014
Thank you for your feedback! We take pride in serving our guest. It is always good to hear when we have exceeded expectations. We hope to be able to serve you again in the near future.

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denton, Maryland
1 review
5 of 5 stars Reviewed February 24, 2014

This was a great hotel to stay in. Perfect for a weekend visit with my college friends. Everyone was very nice from when I was making my reservation talking to Amanda to when we got there and checked in and stayed. Would recommend this hotel!

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shenae M, General Manager at Courtyard by Marriott Annapolis, responded to this review, October 24, 2014
Thank you for your feedback! We take pride in serving our guest. It is always good to hear when we have exceeded expectations. We hope to be able to serve you again in the near future.

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brewster, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 23, 2014

My family stayed one night last weekend (2/21-2/22). The hotel itself was clean as were the rooms. The staff could not have been more friendly or helpful. It is convenient to shopping and food. Will definitely stay there on future trips to the city.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shenae M, General Manager at Courtyard by Marriott Annapolis, responded to this review, October 24, 2014
Thank you for your feedback! We take pride in serving our guest. It is always good to hear when we have exceeded expectations. We hope to be able to serve you again in the near future.

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 23, 2014

My husband and I stayed here while in Annapolis for an ice hockey tournament. Everything was top notch! Our room was clean, tastefully decorated, had fluffy towels, and a very comfortable king size bed. In addition, the service was outstanding! The front desk attendants were very friendly and helpful 100% of the time. The lobby and café area was clean and very pleasant to sit around with a glass of wine or a cup of coffee. Would definitely stay here again!!

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shenae M, General Manager at Courtyard by Marriott Annapolis, responded to this review, October 24, 2014
Thank you for your feedback! We take pride in serving our guest. It is always good to hear when we have exceeded expectations. We hope to be able to serve you again in the near future.

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Annapolis

Address: 2559 Riva Road, Annapolis, MD 21401
Location: United States > Maryland > Annapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Annapolis
#10 Romantic Hotel in Annapolis
#11 Business Hotel in Annapolis
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Annapolis 3*
Number of rooms: 137
Official Description (provided by the hotel):
The Courtyard Annapolis hotel is located in historic Annapolis Maryland in the suburbs of Washington DC. The hotel is situated less than five miles from the United States Naval Academy and the Maryland State House. Additionally, Courtyard Annapolis is just a short distance from the Annapolis City Dock providing easy reach to a number of water and seaside activities. Furthermore, the hotel is just 20 miles from the Baltimore-Washington International Airport (BWI). Designed for the business traveler, yet inviting for all, this Marriott Annapolis hotel knows what is important to its guests. ... more   less 
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Also Known As:
Courtyard By Marriott Annapolis Hotel Annapolis
Courtyard Annapolis
Annapolis Courtyard
Annapolis Marriott

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