I've been a loyal Marriot customer for 20 years. People and properties vary greatly and if you go wit the flow, there's seldom a problem that cant be solved or a disappointment that cant be turned into a pleasure.
I called the Marriot Courtyard Annapolis to ask if they had a courtesy shuttle from the airport to the hotel. Not knowing the area, I learned the distance was great and the cab fare very expensive. No rail went to Annapolis, and the bus would be, well, not feasible.
Instead - and here's the good part - the hotel general manager actually offered to provide the cab service and assume the cost!!! Indeed, a limo was sent to the airport, drove me to the hotel and said it was all taken care of. Of course, I couldn't allow that.
More than a gesture, it was a display of loyalty to a customer I'd never experienced in the 20 years of staying with Marriot. The GM should be recognized widely for her ability to set aside profit in favor of, as she put it, "building relationships" with our customers!
The rest of the stay was, as you'd expect, flawless in every way.
- Official Description (provided by the hotel):
- The Courtyard Annapolis hotel is located in historic Annapolis Maryland in the suburbs of Washington DC. The hotel is situated less than five miles from the United States Naval Academy and the Maryland State House. Additionally, Courtyard Annapolis is just a short distance from the Annapolis City Dock providing easy reach to a number of water and seaside activities. Furthermore, the hotel is just 20 miles from the Baltimore-Washington International Airport (BWI). Designed for the business traveler, yet inviting for all, this Marriott Annapolis hotel knows what is important to its guests. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Annapolis Hotel Annapolis
- Courtyard Annapolis
- Annapolis Marriott
- Annapolis Courtyard