We booked this hotel through Hotels.com. My boyfriend has been a member and we have always had great experiences, however this was probably our worst yet. My boyfriend, his friend and I stayed in a room together for the weekend. We booked two queen beds, and called ahead to make sure we had this taken care of and they assured us it was okay. We also knew we would be arriving late and informed them of this and there seemed to be no problem with that either. We arrived at the hotel and they informed us they did not have any rooms left with two queen beds, but that they would let us know if anything opened up. I then asked them for a cot because I didn't want my boyfriends friend to sleep on the floor. They also said they didn't have any left and that they would leave a note so anything would open up they would let us know. My boyfriends friend was forced to sleep on the floor the first night. I went down to check and see if they had any cots to just please put them in the room because we would not be there during the day. She seemed to think something would open up, however nothing did. I understand that if we had not called ahead and took all the precautionary measures that its kind of a too bad for you kind of situation. However being that they assured us there wouldn't be a problem, it was irritating that we trusted they would make certain amenities available when they simply did not do so. My boyfriends friend had to sleep on the floor for both nights, and the staff did not seem to care at all whatsoever. Everyone didn't actually seem to care or try to come up with another solution.
I find it extremely hard to believe that nowhere in the entire hotel was there a cot, and how they could possibly think its okay for a guest to sleep on the floor and provide no other option. It was a waste of money and I will never stay here again.