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“friendly staff, super clean, nice staff” 4 of 5 stars
Review of Hilton Garden Inn Annapolis

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Hilton Garden Inn Annapolis
3.0 of 5 Hotel   |   305 Harry S. Truman Parkway, Annapolis, MD 21401   |  
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Ranked #6 of 21 Hotels in Annapolis
Exton, Pennsylvania
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“friendly staff, super clean, nice staff”
4 of 5 stars Reviewed September 7, 2012 via mobile

first visit to annapolis. This was about a 10 min drive and just out of the quaint downtown marina. Still totally worth the drive for the value. Place was so nice. Our room was pretty much perfect. All staff greeted you with a smile and marybeth was super at check in. Outdoor Pool and whirlpool was closed for season which was a bummer since it was 90 but I understood. Near everything as far as CVS, chains stores and restauants. Really a nice experience for our mommy-daddy getaway weekend. Thanks.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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346 reviews from our community

Traveler rating
    162
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Neversink, New York
Top Contributor
58 reviews 58 reviews
18 hotel reviews
Reviews in 39 cities Reviews in 39 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed September 4, 2012

We stayed here because it was centrally located to places we wished to visit (ie: DC, Annapolis, Six Flags America). Suite was great. Pool was nice. Staff were absolutely the best. We have no complaints and would definitely stay again.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange, California
Top Contributor
62 reviews 62 reviews
48 hotel reviews
Reviews in 44 cities Reviews in 44 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 31, 2012

Stayed one night for business. Clean rooms and the staff here is terrific! Genuine service oriented staff and they were a pleasure to be around. Got a GREAT restaurant referral from the front desk on a seafood Restaurant nearby. Breakfast was very good.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silver Spring, Maryland
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 27, 2012

We checked in late and it was nice to find the coffee and tea still fresh and available in the hotel lobby. The room was clean. We were mildly disappointed that room service stopped at 10 pm. We did make a purchase from the Pavilion Pantry and were disappointed when we got back to the room to find that one of the ice cream bars had been melted and re-frozen. It was a mess, however it was readily exchanged for one in perfect condition. The air conditioner seemed to have a problem as it would cycle on and off through the night - the room was never the right temperature - it was either too hot or too cold - giving us both a fitful night's sleep. There was also a rhythmic pounding that woke us up in the morning. Perhaps the laundry is above the room we were given. Hopefully that was just an anomaly.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Saint James, New York
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 20, 2012

Even though everything else about the hotel was excellent, the room design was absolutely terrible! We were in a suite and because of the louvered doors between the bedroom and living room and poor soundproofing, when the TV was on in the living room, it blasted in the bedroom making sleep impossible even when the TV was on low volume. We have never had this problem in any other hotel where we have stayed. For that reason we would not return to this hotel and were extremely disappointed in our stay there.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_GM_Annapolis, General Manager at Hilton Garden Inn Annapolis, responded to this review, October 24, 2012
Lucille G:

Thank you for your response. I'm glad you found most of our accommodations to be up to par. I am sorry to hear that our room type did not meet up to par with other Hilton Garden Inns that you've been too. We will do our best to try and rectify this matter and we hope that you give us another chance when you are in the area again.

Again, thank you for your time and consideration.

TJ Cantu
General Manager
Hilton Garden Inn Annapolis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United, Pennsylvania
Senior Contributor
40 reviews 40 reviews
36 hotel reviews
Reviews in 20 cities Reviews in 20 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed July 24, 2012

We had a large group with blocked off rooms for a family reunion. I was able to check in at 1 pm on Friday and go right to the room. We were in a 1 bedroom king suite. Spotless and huge. The bathroom was so nice and big with a walk in shower and hot tub as well.
We did not eat at the hotel for breakfast as it as at least 11$. Drive a mile up the road to the Doulble T DIner. Incredible food for breakfast. Always busy. We have eaten her before and loved the food and huge portions.
The lobby of the Garden is spacious with much seating.
Above all, the staff went out of their way to make us feel welcomed. So pleasant and friendly.
Great job!

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Top Contributor
344 reviews 344 reviews
45 hotel reviews
Reviews in 135 cities Reviews in 135 cities
198 helpful votes 198 helpful votes
4 of 5 stars Reviewed July 23, 2012

Located 10-15 minutes from downtown Annapolis depending on traffic. We had late check in without any issues. This is not a cheap hotel, but it was nice and clean.

Was denied the breakfast there since my HiltonHonors was downgraded (boo!), but there are plenty of food choices on the outside...nearby Dunkin Donuts did the trick. Plenty of shopping in the area.

Parked my freshly cleaned car in a corner spot only to find it half-covered in water due to sprinkler the next morning :(

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Annapolis

Address: 305 Harry S. Truman Parkway, Annapolis, MD 21401
Phone Number:
Location: United States > Maryland > Annapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Annapolis
#5 Business Hotel in Annapolis
#10 Family Hotel in Annapolis
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Annapolis 3*
Number of rooms: 126
Official Description (provided by the hotel):
The Hilton Garden Inn Annapolis has 126 guest rooms equipped with luxurious bedding, a spacious work desk with a Herman Miller™ "Mirra" ergonomic chair, complimentary high-speed Internet access, 32-inch high definition television and DVD player and a hospitality center which features a microwave, refrigerator and coffee maker. The Great American Grill® restaurant offers cooked to order omelets or a hardy breakfast buffet. Our Annapolis hotel features an outdoor pool, fitness center and 24-hour Pavilion Pantry! ... more   less 
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Also Known As:
Hilton Garden Inn Annapolis Hotel Annapolis
Annapolis Hilton Garden Inn
Hilton Annapolis

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