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Hilton Garden Inn Annapolis: Traveler Reviews

3.0 of 5
305 Harry S. Truman Parkway, Annapolis, MD 21401
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Hilton Garden Inn Annapolis
Ranked #4 of 22 hotels in Annapolis
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144 reviews from our community

    Trip type
Traveler rating
    63
    49
    18
    4
    10
Date Rating
Orange, California
Senior Contributor
39 reviews 39 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
11 helpful votes 11 helpful votes
“Typical Hilton GI, but a Terrific Staff!”
4 of 5 stars Reviewed August 31, 2012

Stayed one night for business. Clean rooms and the staff here is terrific! Genuine service oriented staff and they were a pleasure to be around. Got a GREAT restaurant referral from the front desk on a seafood Restaurant nearby. Breakfast was very good.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask OCTodd about Hilton Garden Inn Annapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silver Spring, Maryland
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
“clean, as expected”
3 of 5 stars Reviewed August 27, 2012

We checked in late and it was nice to find the coffee and tea still fresh and available in the hotel lobby. The room was clean. We were mildly disappointed that room service stopped at 10 pm. We did make a purchase from the Pavilion Pantry and were disappointed when we got back to the room to find that one of the ice cream bars had been melted and re-frozen. It was a mess, however it was readily exchanged for one in perfect condition. The air conditioner seemed to have a problem as it would cycle on and off through the night - the room was never the right temperature - it was either too hot or too cold - giving us both a fitful night's sleep. There was also a rhythmic pounding that woke us up in the morning. Perhaps the laundry is above the room we were given. Hopefully that was just an anomaly.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Ask emptynest321 about Hilton Garden Inn Annapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint James, New York
1 review
1 helpful vote 1 helpful vote
“Lovely hotel with horrible noise problem”
2 of 5 stars Reviewed August 20, 2012

Even though everything else about the hotel was excellent, the room design was absolutely terrible! We were in a suite and because of the louvered doors between the bedroom and living room and poor soundproofing, when the TV was on in the living room, it blasted in the bedroom making sleep impossible even when the TV was on low volume. We have never had this problem in any other hotel where we have stayed. For that reason we would not return to this hotel and were extremely disappointed in our stay there.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask Lucille G about Hilton Garden Inn Annapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_GM_Annapolis, General Manager at Hilton Garden Inn Annapolis, responded to this review
October 24, 2012
Lucille G:

Thank you for your response. I'm glad you found most of our accommodations to be up to par. I am sorry to hear that our room type did not meet up to par with other Hilton Garden Inns that you've been too. We will do our best to try and rectify this matter and we hope that you give us another chance when you are in the area again.

Again, thank you for your time and consideration.

TJ Cantu
General Manager
Hilton Garden Inn Annapolis
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United, Pennsylvania
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
Reviews in 19 cities Reviews in 19 cities
53 helpful votes 53 helpful votes
“Great hotel and Customer Service”
4 of 5 stars Reviewed July 24, 2012

We had a large group with blocked off rooms for a family reunion. I was able to check in at 1 pm on Friday and go right to the room. We were in a 1 bedroom king suite. Spotless and huge. The bathroom was so nice and big with a walk in shower and hot tub as well.
We did not eat at the hotel for breakfast as it as at least 11$. Drive a mile up the road to the Doulble T DIner. Incredible food for breakfast. Always busy. We have eaten her before and loved the food and huge portions.
The lobby of the Garden is spacious with much seating.
Above all, the staff went out of their way to make us feel welcomed. So pleasant and friendly.
Great job!

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask Brian03 about Hilton Garden Inn Annapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Top Contributor
217 reviews 217 reviews
27 hotel reviews
Reviews in 96 cities Reviews in 96 cities
113 helpful votes 113 helpful votes
“Nice Place to stay when in Annapolis”
4 of 5 stars Reviewed July 23, 2012

Located 10-15 minutes from downtown Annapolis depending on traffic. We had late check in without any issues. This is not a cheap hotel, but it was nice and clean.

Was denied the breakfast there since my HiltonHonors was downgraded (boo!), but there are plenty of food choices on the outside...nearby Dunkin Donuts did the trick. Plenty of shopping in the area.

Parked my freshly cleaned car in a corner spot only to find it half-covered in water due to sprinkler the next morning :(

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
See 4 more reviews by cdrake3460 for Annapolis
Ask cdrake3460 about Hilton Garden Inn Annapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Annapolis

Also Known As:
Hilton Garden Inn Annapolis Hotel
Hilton Garden Inn Annapolis Hotel Annapolis
Annapolis Hilton Garden Inn
Hilton Annapolis
Annapolis Hilton
Address: 305 Harry S. Truman Parkway, Annapolis, MD 21401
Phone Number:
Region: United States > Maryland > Annapolis
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotels in Annapolis
#8 Business Hotels in Annapolis
#8 Family Hotels in Annapolis
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Hilton Garden Inn Annapolis has 126 guest rooms equipped with luxurious bedding, a spacious work desk with a Herman Miller™ "Mirra" ergonomic chair, complimentary high-speed Internet access, 32-inch high definition television and DVD player and a hospitality center which features a microwave, refrigerator and coffee maker. The Great American Grill® restaurant offers cooked to order omelets or a hardy breakfast buffet. Our Annapolis hotel features an outdoor pool, fitness center and 24-hour Pavilion Pantry! ... more   less 
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