My sister chose this hotel for her Wedding in July so my entire family stayed here.
The hotel is quite impressive from the outside and we were greeting immediately from the valet. (Parking, however, is far less expensive in a public lot under the Westin, which is a self park garage with easy access to the hotel).
The availability of luggage racks was sparse and we could never seem to get one. We called for a bellhop and waited for about 20 minutes and never did have one arrive.
The staff at the front desk was not pleasant upon check-in. A smile would have been appreciated.
Rooms were clean and spacious. We had a view of the graveyard, even when I requested to not have the graveyard view. (I am also a SPG member and was told that there is a special floor for SPG members but I was not given a room, even upon request.) The girl at check-in told me that I could not stay there since I used my government/military discount to book my room.
Housekeeping: Housekeeping was wonderful. The room was always clean and well equipped. I even spilled my drink one evening trying to get into my room. Our housekeeper was in the hallway and she came right away to help, even though I did not expect her too.
Room Service: We used room service twice during our stay. The wait was excessive both times. The second time, we ordered dessert and the ice cream was complete liquid. The gentleman seemed shocked that I would ask for a new bowl of it. He did return a second time but it was almost nearly melted that time too. At this point it was late and were frustrated so we just decided to let it go and not order anymore room service.
Lobby/Bar: The lobby is very nice and the bar is cozy too. I had no problems with service or drinks there.
There are a few restaurants right outside the front doors of the hotel. This was convenient for a quick lunch. The Aveda salon is also outside of the hotel and we spent a morning there as we were in the wedding party. Downtown Annapolis is a short drive or 10 minute cab ride away. There is a free shuttle but it was always full or never available when we needed. it.
We had breakfast at the hotel both days. There is a menu or a buffet option. We had the buffet both days & the food was good.
Checkout: called for a bellhop but one never arrived (again).
Checkout at the front was uneventful for me, but they charged my Father for Valet parking for 4 nights when he self-parked each day. It took about 15 minutes to get a manager and then we had to prove that he paid in the self-park lot so that they would not charge him for valet.
To summarize, the rooms were very nice but service is lacking. Maybe the Westin should take some tips from the Fairmont Hotel chain in the service department if they really want this place to shine.
I will look elsewhere when returning to Annapolis.
- Official Description (provided by the hotel):
- One of the newest additions to the Maryland state capital, The Westin Annapolis hotel is the centerpiece of a European inspired mixed-use community that ripples with energy. ... more less
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- Also Known As:
- Westin Annapolis Hotel Annapolis
- Annapolis Westin