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“Nickel and diming not needed.” 4 of 5 stars
Review of Westin Annapolis

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Westin Annapolis
4.0 of 5 Hotel   |   100 Westgate Circle, Annapolis, MD 21401   |  
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Breakfast for 2 Included
Ranked #9 of 21 Hotels in Annapolis
GreenLeadersSilver level
Philadelphia
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Nickel and diming not needed.”
4 of 5 stars Reviewed August 11, 2014

This is a clearly luxury hotel that caters to the wealth the is attracted to Annapolis. It is comfortable and well appointed. Most of the staff is well trained in customer service and was very cordial - particularly the maids and maintenance staff.

Having stayed at a Sheraton the week before, I couldn't help comparing the stays, though. And even though the Westin is Starwood's more luxurious hotel, I found the Sheraton superior in policies and staff warmth.

So I felt cheated a bit by the Westin - for the expense, they charge too many extras. For Internet for instance. And the parking is advertised on the web as $10 for self-parking and $23 for valet parking. The "self-parking" is not one fee and free to come and go. It's $10 max for over 5 hours and $2 an hour for anything less. So if one is coming and going, it can get expensive. Apparently, the parking isn't even their own - it's a public lot. One is sort of forced into the valet parking.

I didn't sleep any better here than at much less expensive hotels that supply free parking, internet, and coffee. So I felt sort of gipped by this place.

And sleep is mostly what I do at hotels.

Green Features: You are given the option of not having your room serviced daily in exchange for a $5 coupon toward food in the hotel. Given how expensive the food is for the quality, the coupon came in handy.
  • Stayed August 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Westin Annapolis, responded to this review, August 19, 2014
Good morning. Thank you for taking your time to write a review regarding your stay at the Westin Annapolis. On behalf of the entire staff, please accept my apology for your experiences. I appreciate your business and will utilize your comments for future service opportunities. I have shared your response with our service team. I hope you enjoy the remainder of the summer. Sincerely, James J. Piccoli
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601 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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English first
New Jersey
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed August 10, 2014

Elegant hotel and very friendly bellhop staff!! It was a nice 15 min walk to downtown Annapolis. We enjoyed a delicious Italian meal at Carpaccio's next door and great breakfast at Miss Shirley's Cafe down the street. Location is perfect.

One warning: We had a luggage carrier on our roof rack. As a result, the car would not fit in the parking garage so we either would have paid $33/ night to park there vs $10 to self park. So we opted to park on a side street several blocks away. Just be careful of the zoned areas which only allow 2 hr parking without a residential parking permit.

Stayed August 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Westin Annapolis, responded to this review, August 12, 2014
Dear Marikaki9: Good morning. Thank you for responding with your review after your weekend stay at the Westin Annapolis. Thank you for your candid feedback as well as your business. I appreciate your thoughts on the car luggage rack as well. I will discuss this fact with our Towne Park Valet team. Have a wonderful remainder of the summer. Thank you again for your business. Sincerely, James J. Piccoli GM
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Rock Hill, SC
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed August 10, 2014 via mobile

I stayed for two nights for business and absolutely loved this place. It's close enough to walk to the touristy part of Annapolis, but quiet enough that you don't have to deal with any noise. The beds are great and the shower is amazing! There are nice restaurants in close proximity ( across the courtyard). Miss Shirley's was recommended for brunch, but there was an hour wait so we went to Fado where we had fish and chips (get the half portion) and soup.

Stayed August 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Westin Annapolis, responded to this review, August 12, 2014
Dear ChristineLee67: Good morning. Thank you for taking your time to respond to Trip Advisor after your stay in Annapolis at the Westin. On behalf of the entire staff, we appreciate your candid feedback and thank you for recognizing our hotel. Thank you for your business. I will share your comments with our entire team. Very helpful for future guest service situations. Have a great month of August. Sincerely, Jim Piccoli General Manager
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New Delhi, India
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 10, 2014

Quite a nice hotel. Quite a good location ... The service could be a little better ... Never ate their food so dont know... Room big enough for a family of 4 if your kids are still small... Would have liked a little bigger room but was quite a good room... They had good Wi-Fi accomodations and internet services

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Westin Annapolis, responded to this review, August 12, 2014
Dear Ashleypotter: Good morning. Thank you for taking your time to respond to your visit to the Westin Annapolis with this review. On behalf of the entire staff, we appreciate and value your business. Thank you for your candid feedback. I am happy that for the most part your enjoyed the hotel. Have a great remainder of the summer and again, thank you for your time and business. Sincerely, Jim Piccoli GM
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Aldan, Pennsylvania, United States
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 7, 2014

Stayed at The Westin for 2 nights. The room was spacious and the beds were extremely comfortable. The rooms were very quiet. The hotel personnel were friendly and extremely helpful.
The location was perfect - one mile from the harbor. Never had to use the car as there's a trolley right outside the hotel that leaves every 15 minutes to go downtown.

Room Tip: You can't go wrong no matter where your room is. The trolley that leaves from right outside the...
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Green Features: Had the option to not have the sheets changed everyday which I thought was very practical. The room temperature was perfect.
  • Stayed July 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Westin Annapolis, responded to this review, August 10, 2014
Dear MarieC: good morning. Thank you for taking your time to respond with a recap to Trip Advisor after your visit to the Westin Annapolis. Thank you for your nice comments as well as your business. I am glad you had a good visit. thank you again and have a great summer season. Jim Piccoli GM
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Buffalo, New York
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 4, 2014

We found this hotel on TripAdvisor and liked that people commented how convenient the trolley outside the hotel was for them. We found that to be a great perk of this hotel. We never had to pull our car out of the hotel. The trolley ran every 20 minutes or so in to town and back. The lobby was beautiful - great hotel bar. The gym was up-to-date and clean. Our room was perfect. Awesome shower! We also enjoyed going downstairs at night across the veranda and having drinks on the patio.... The only drawbacks - $10 per night for internet access in the room. We had our two teenages with us so there was no way we could go without internet. In today's electronic world I think WIFI should be free of charge, especially since it is free in the lobby and valet parking was $23.00.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Westin Annapolis, responded to this review, August 6, 2014
Dear Gina S: Good afternoon. Thank you for recapping your stay at the Westin Annapolis with a Trip Advisor review. Our staff appreciates your candid feedback as well as your business. I am happy that your stay overall was pleasant and enjoyable. Thank you for your comments regarding parking, wifi, and Annapolis. Have a great remainder of the summer season. Thank you again for your business. Sincerely, James J. Piccoli General Manager
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Chapel Hill, NC
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed August 4, 2014

We attended a family reunion at the Annapolis Westin. Really nice place to stay. The room was as expected (except the mini refrigerator did not work, but no big deal). The beds were very comfortable. I was not impressed with the breakfast buffet. The food was mediocre and service was not impressive. Also in a hotel of this quality, Internet service should be included, not charged extra for. Valet parking was pricy, with a public lot the only option.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Westin Annapolis, responded to this review, August 6, 2014
Dear dabigman240: Good afternoon. Thank you for taking your valuable time to write a review for the Westin Annapolis. On behalf of the entire staff, we appreciate your business and value your candid comments. I will utilize your review with our customer service team tomorrow in our meeting. I appreciate your comments on our breakfast buffet. This is an area we are constantly working to improve. Thank you once again and have a great remainder to your summer season. Sincerely, James J. Piccoli GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Annapolis

Address: 100 Westgate Circle, Annapolis, MD 21401
Phone Number:
Location: United States > Maryland > Annapolis
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Spa Wheelchair access
Hotel Style:
#1 Green Hotel in Annapolis
#7 Family Hotel in Annapolis
#7 Business Hotel in Annapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Annapolis 4*
Number of rooms: 225
Official Description (provided by the hotel):
One of the newest additions to the Maryland state capital, The Westin Annapolis hotel is the centerpiece of a European inspired mixed-use community that ripples with energy. ... more   less 
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Also Known As:
Westin Annapolis Hotel Annapolis
Annapolis Westin

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