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“Has some nice qualities but lacking in others” 4 of 5 stars
Review of Westin Annapolis

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Westin Annapolis
4.0 of 5 Hotel   |   100 Westgate Circle, Annapolis, MD 21401   |  
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Breakfast for 2 Included
Ranked #9 of 21 Hotels in Annapolis
GreenLeadersSilver level
Virginia
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Has some nice qualities but lacking in others”
4 of 5 stars Reviewed June 30, 2014

Stayed overnight using my points. I have to agree some of the other comments that it isn't up to par with other Westins although it is nice. The beds in my opinion weren't as heavenly as I expected. (although it could just be me) but the lines were definitely Westin standards.The room was clean and adequately sized.The shuttle to downtown picks you up right on the corner of the hotel. The best thing about the room was the shower head. I felt like I was under a waterfall. Overall it was nice. A side note self parking is 10.00 per day max so less than expected.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Aloha123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Westin Annapolis, responded to this review, July 2, 2014
Dear Aloha123: Good morning. Thank you for taking your time to write a review for Trip Advisor after your stay at the Westin Annapolis. On behalf of the entire team, we appreciate your comments as well as your business. Thank you for the list of the features of our hotel. I will utilize your comments for future training sessions. Have a great upcoming holiday weekend. Thank you again. Sincerely, Jim Piccoli GM
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662 reviews from our community

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Roanoke, Virginia
Level Contributor
114 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed June 30, 2014

We stayed in this hotel for two nights while in town for a wedding. Overall, our stay was wonderful. The room was in great shape and the bed was very comfortable. The bathroom was also nicely updated and included a rainfall shower head. We spent some time in the lobby and bar area, both of which are nicely decorated and relaxing.

There are just a few minor reasons why this review is only 4/5. First, arriving at the hotel is a bit confusing since the address is in the middle of a traffic circle and there aren't any signs directing you to the actual entrance. The explanation of self-parking versus valet was also confusing. If you are planning to stay at this hotel, they charge $23/night for valet parking. You may park your own car in the same garage (below the hotel), which charges an hourly rate; 4 or more hours is $10 or $10/night. Depending on how often you move your car in and out of the garage will determine which method is less expensive. The final issue is the fact that they charge $10/day for internet - it would be nice if this was simply included. Internet is free in the lobby of the hotel, so we only used it in that location.

Once again, a lovely hotel that we would highly recommend, with just a few small areas for improvement.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank eess1225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Westin Annapolis, responded to this review, July 2, 2014
Good morning. Thank you for taking your time to respond to Trip Advisor regarding your visit to Annapolis. On behalf of the entire staff, we appreciate your comments as well as your business. Thank you for listing a couple of hotel services that did not meet your expectations. This is very helpful for the future. Have a great upcoming holiday weekend and thank you again for your comments and busienss. Sincerely, Jim Piccoli General Manager
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Denver, Colorado
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 25, 2014

Mr. Piccoli the Hotel Manger of this hotel and his staff go above and beyond the standard to make your experience the best.

My nephew Hans Loewen a Midshipman at the Navel academy went on a weekend leave with three of his friends. There was a horrible accident that happened a month ago today and my brother got that call no parent every wants to receive. Hans had been in a horrific accident and was being flown to Baltimore Trauma center. My sister, daughter and mother flew out to Maryland to be with my brother, sister-in-law and niece. Hans had suffered sever brain damage and passed away a week later. We all moved down to the Westin on a rainy afternoon to make arrangements for his final farewell. Upon arriving to the hotel run by Mr. Piccoli we encountered nothing but the up-most in service. When we pulled up in two cars loaded with are gear into the valet parking we were quickly taken care of. We were all in shock and overwhelmed with grief. After settling into the room we called down to the staff for random items such as tape, scissors refrigerator, extra towels, bedding etc......The staff had the items to our room with in minutes. The staff could not have been any nicer or compassionate.

We returned a month later for my nieces graduation from the Navel Academy. Again the staff are very attentive, the rooms are clean and in immaculate condition. The location is very centrally located and easy to walk or take the trolley (which picks you up right out the front of the hotel) to down town with many shops, dining and activities.

I highly recommend this hotel. I have stayed at many here state side and abroad and this hotel is very special because of the great leadership and location!

Green Features: There is a Starbucks in the Lobby!!! Your room is equipped with Starbucks coffee!
  • Stayed April 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank travelgalval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Westin Annapolis, responded to this review, June 26, 2014
Dear Travelgaval: Good afternoon. Thank you for taking your time to write such a nice review. Your entire family will always be very special to the Westin Annapolis. The family courage will forever be an inspiration to everyone. Please feel free to call me if there is ever a need in Annapolis. Please give my best to everyone... Sincerely, Jim
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westminster, md
Level Contributor
49 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed June 25, 2014

I attended a training conference last week at the Westin and was quite impressed with this property. Room was great, on site training facility was excellent and the food (two continental breakfasts, two lunches and one dinner) was exceptional. Although the cost was picked up by the conference sponsors, I would definitely stay there on my own.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank CaptainLar64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Westin Annapolis, responded to this review, June 26, 2014
Dear CaptainLar64: Good afternoon. Thank you for taking your time to respond to Trip Advisor after your visit to the Westin Annapolis. On behalf of the entire staff, we appreciate and value your business. I am glad the conference went well. Thank you again for your review and I hope you have a great summer season. Sincerely, James J. Piccoli General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 24, 2014

Wonderful in every way! Room service was amazingly affordable and quick! Indoor pool nice, but wish it was 24 hours. Lifeguard on duty so he had to close pool to take breaks. Found great rate thru Westin site, cheaper than priceline!

Room Tip: Was able to find great last minute rate through the Westin site directly, cheaper than priceline!!
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank DarHottMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Westin Annapolis, responded to this review, June 25, 2014
Dear Darhottmac: Good afternoon. Thank you for taking your time to respond to Trip Advisor after your stay at the Westin Annapolis. On behalf of the entire staff, I am glad you and your family enjoyed their stay. Thank you for the very nice comments. I hope you have a great summer season and thank you again for your time and business. Sincerely, Jim Piccoli GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bryn mawr, pa
Level Contributor
67 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed June 24, 2014

Terrific location, less than a mile from Main Street downtown.
Very helpful staff, incredibly friendly.
From the moment we checked in, we were treated so well.
They treated my dog like he was a human, complimentary dog bed and water bowl.
Amanda at check-in was quite helpful when asked about changing rooms, there was no problem with a special request room service order.
When I accidentally left my wallet in the lobby, they secured it and alerted me immediately.

If I had one suggestion it would be that the valet service was a tad overpriced, but other than that, it was a delicious stay.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank lefty713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Westin Annapolis, responded to this review, June 25, 2014
Dear Lefty713: Good afternoon. Thank you for taking your time to write a review after your stay in Annapolis. On behalf of the entire staff, thank you for your nice comments as well as your business. I am very happy our team exceeded your expectations with your dog. The front office team led by Amanda always has a special thoughts for customers and their animals. I will pass on your comments to the entire team. Thank you once again and have a great summer. Sincerely, Jim Piccoli GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 23, 2014

This hotel should not be a Westin - 1 to 2 stars higher if hotel was (and was priced as) a Courtyard or Holiday Inn. It's not a bad hotel; it simply does not meet the standards at other Westins. It is indifferent and undistinguished: scratch-and-dent furnishings & rooms; water pressure poor; beds uncharacteristically bad, staff confused at addressing complaints.

Green Features: Shameful attempt to reduce housekeeping costs in the guise of being “green.” In removing housekeeping services in their entirety it is counter-productive: the all-or-nothing approach will REDUCE the frequency of our deferral rather than increase it.
  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank William T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Westin Annapolis, responded to this review, June 25, 2014
Dear William T: Good afternoon. Thank you for responding to Trip Advisor after your visit to the Westin Annapolis. Please accept my sincere apology for failing to meet your service and hotel expectations. Similar to your review on Starwood, can you please email a phone number that I can contact you to apologize and work towards the future. I understand according to your previous review, you will visit our hotel again in the future to see your freinds at Park Place. I would like to understand how our team can help personalize your stay and improve. Thank you for your time and understanding. Sincerely, James J. Piccoli ... jpiccoli@westinannapolis.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Annapolis

Address: 100 Westgate Circle, Annapolis, MD 21401
Phone Number:
Location: United States > Maryland > Annapolis
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Spa Wheelchair access
Hotel Style:
#1 Green Hotel in Annapolis
#6 Business Hotel in Annapolis
#8 Family Hotel in Annapolis
Price Range (Based on Average Rates):
Hotel Class:4 star — Westin Annapolis 4*
Number of rooms: 225
Official Description (provided by the hotel):
One of the newest additions to the Maryland state capital, The Westin Annapolis hotel is the centerpiece of a European inspired mixed-use community that ripples with energy. ... more   less 
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Also Known As:
Westin Annapolis Hotel Annapolis
Annapolis Westin

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