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“Wonderful” 5 of 5 stars
Review of Westin Annapolis

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Westin Annapolis
4.0 of 5 Hotel   |   100 Westgate Circle, Annapolis, MD 21401   |  
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Hotel amenities
Special Deal
Complimentary Breakfast
Ranked #8 of 22 hotels in Annapolis
GreenLeadersSilver level
Austin
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Wonderful”
5 of 5 stars Reviewed 5 weeks ago

Wonderful in every way! Room service was amazingly affordable and quick! Indoor pool nice, but wish it was 24 hours. Lifeguard on duty so he had to close pool to take breaks. Found great rate thru Westin site, cheaper than priceline!

Room Tip: Was able to find great last minute rate through the Westin site directly, cheaper than priceline!!
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Westin Annapolis, responded to this review, 4 weeks ago
Dear Darhottmac: Good afternoon. Thank you for taking your time to respond to Trip Advisor after your stay at the Westin Annapolis. On behalf of the entire staff, I am glad you and your family enjoyed their stay. Thank you for the very nice comments. I hope you have a great summer season and thank you again for your time and business. Sincerely, Jim Piccoli GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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English first
bryn mawr, pa
Top Contributor
64 reviews 64 reviews
37 hotel reviews
Reviews in 38 cities Reviews in 38 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Terrific location, less than a mile from Main Street downtown.
Very helpful staff, incredibly friendly.
From the moment we checked in, we were treated so well.
They treated my dog like he was a human, complimentary dog bed and water bowl.
Amanda at check-in was quite helpful when asked about changing rooms, there was no problem with a special request room service order.
When I accidentally left my wallet in the lobby, they secured it and alerted me immediately.

If I had one suggestion it would be that the valet service was a tad overpriced, but other than that, it was a delicious stay.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Westin Annapolis, responded to this review, 4 weeks ago
Dear Lefty713: Good afternoon. Thank you for taking your time to write a review after your stay in Annapolis. On behalf of the entire staff, thank you for your nice comments as well as your business. I am very happy our team exceeded your expectations with your dog. The front office team led by Amanda always has a special thoughts for customers and their animals. I will pass on your comments to the entire team. Thank you once again and have a great summer. Sincerely, Jim Piccoli GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 23, 2014

This hotel should not be a Westin - 1 to 2 stars higher if hotel was (and was priced as) a Courtyard or Holiday Inn. It's not a bad hotel; it simply does not meet the standards at other Westins. It is indifferent and undistinguished: scratch-and-dent furnishings & rooms; water pressure poor; beds uncharacteristically bad, staff confused at addressing complaints.

Green Features: Shameful attempt to reduce housekeeping costs in the guise of being “green.” In removing housekeeping services in their entirety it is counter-productive: the all-or-nothing approach will REDUCE the frequency of our deferral rather than increase it.
  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Westin Annapolis, responded to this review, 4 weeks ago
Dear William T: Good afternoon. Thank you for responding to Trip Advisor after your visit to the Westin Annapolis. Please accept my sincere apology for failing to meet your service and hotel expectations. Similar to your review on Starwood, can you please email a phone number that I can contact you to apologize and work towards the future. I understand according to your previous review, you will visit our hotel again in the future to see your freinds at Park Place. I would like to understand how our team can help personalize your stay and improve. Thank you for your time and understanding. Sincerely, James J. Piccoli ... jpiccoli@westinannapolis.com
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orlando, fl
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 22, 2014

Lovely location in beautiful Annapolis. We had a room that overlooked the traffic circle. Even being that close to the traffic, we couldn't hear a bit of the sound.

Room was clean, beds were comfortable, and breakfast buffet was delicious.

Highly recommend for families, vacation, and business travelers.

Green Features: The Westin offers a choice of getting new linens daily or a $5 credit or points to your account.
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Westin Annapolis, responded to this review, 4 weeks ago
Dear travelwithease: Good afternoon. Thank you for taking your time to respond to Trip Advisor after your stay at the Westin Annapolis. On behalf of the entire staff, we appreciate your comments as well as your business. I am happy that you had a nice experience. I will certainly share your comments with our team. Thank you once again and I hope you have a great summer. Sincerely, Jim Piccoli GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annapolis, Maryland
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 18, 2014

I went here for a weekend getaway with my wife and we really enjoyed it. Service is phenomenal and food is excellent, but, of course, I would expect that at this price point. The rooms are starting to show a little wear and tear though but otherwise are nicely appointed. We were woken up once by someone knocking on our door at night, but otherwise are stay was great.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Westin Annapolis, responded to this review, June 19, 2014
Good morning. Thank you for taking your time to respond to the Westin Annapolis after your visit last week. We appreciate your business as well as your comments. Have a great summer season and thank you again. Sincerely, Jim Piccoli General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 17, 2014

Went to a party at the hotel and stayed one Saturday night (1 adult, 2 kids). Check-in was easy and the staff were friendly. The room was large, bright and clean with comfy beds and a huge shower head in the shower that the kids loved. Kids received a nice welcome gift of a backpack and water bottle, though I'm not sure if that was b/c we were on the SPG floor. Pool on the lower level was small and dark and completely empty with a lifeguard on duty on Sat. afternoon, but it was perfectly fine for my 7 y.o. Both kids ate free with my adult buffet purchase in the morning. The food was mediocre, but we all found things that we liked. I lost an item at the party and also left some items in the room after check out. They weren't able to find the item from the party, but the items left in the room were quickly retrieved by housekeeping. Overall, nice stay for one night. Easy drive into downtown Annapolis.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Westin Annapolis, responded to this review, June 19, 2014
Good morning. Thank you for taking your time to respond to Trip Advisor. On behalf of the entire staff, thank you for your business. I appreciate your review and comments and will discuss with our team. Thank you again and have a great day. Jim Piccoli GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Mill, South Carolina
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
Reviews in 26 cities Reviews in 26 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed June 7, 2014

An overnight trip to Annapolis because I've never been during a visit with my daughter and son-in-law in Towson. The Westin is always a good choice with the heavenly beds and this did not disappoint in that regard. The hotel is getting dated though. I was disappointed that there were marks on the furniture tops and on the bathroom counters. The staff was delightful though from the minute we drove up to check in to check out. They were professional and polite. They remembered us as well which is a nice touch. I forgot my favorite PJs on the back of the bathroom door after check out. I called and someone got back to me the following day and they are mailing my PJs! Yay! I would stay here again.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Westin Annapolis, responded to this review, June 9, 2014
Good evening. Thank you for the nice comments that you have you listed in your reply after your weekend stay at The Westin Annapolis. On behalf of the entire staff, thank you for your business as well as your comments. I will forward them to the entire staff. Have a great upcoming summer season and thank you again. Sincerely, Jim Piccoli General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Westin Annapolis

Address: 100 Westgate Circle, Annapolis, MD 21401
Phone Number:
Location: United States > Maryland > Annapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Annapolis
#6 Family Hotel in Annapolis
#6 Romantic Hotel in Annapolis
#9 Business Hotel in Annapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Annapolis 4*
Official Description (provided by the hotel):
One of the newest additions to the Maryland state capital, The Westin Annapolis hotel is the centerpiece of a European inspired mixed-use community that ripples with energy. ... more   less 
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Also Known As:
Westin Annapolis Hotel Annapolis
Annapolis Westin

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