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“A delightful surprise” 5 of 5 stars
Review of SpringHill Suites Annapolis

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SpringHill Suites Annapolis
3.0 of 5 Hotel   |   189 Admiral Cochrane Drive, Annapolis, MD 21401   |  
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Ranked #1 of 21 Hotels in Annapolis
Certificate of Excellence
Middlesex, New Jersey, United States
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“A delightful surprise”
5 of 5 stars Reviewed August 15, 2014

Our daughter found this Gem. Stayed there for two nights and three days. Great desk crew, Steve the hotel manager runs a fine tuned machine. Good hot breakfast, great coffee, clean rooms and friendly atmosphere will surely bring us back..

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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358 reviews from our community

Traveler rating
    191
    132
    27
    5
    3
See reviews for
135
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41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
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  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
Central PA
Level Contributor
118 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed August 14, 2014 via mobile

We stayed here for one night and we were so impressed we are planning a day trip to come back again. The hotel was conveniently located near Rt. 50. Our suite was spotless, and had everything we could have wanted. The towels were fantastic, so soft and big! The breakfast was excellent with something for everyone. The employees were very friendly and helpful. I seriously can't think of anything that needs improvement. The wifi connections were very good also, that can't be said about many places!

Stayed August 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Smerch112030, General Manager at SpringHill Suites Annapolis, responded to this review, August 22, 2014
I am very pleased that your stay with us was a good one. I am espcially glad to hear that the interenet connection was good. That amenity has become very important to our guests. Please come back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northport, New York
Level Contributor
92 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed August 5, 2014

Poor customer service.

This hotels doesn't cater to the frequent business traveler. I travel every week for business, & usually stay at a Marriott type hotel, or a Hilton type hotel so have racked up many points. When I was checked in, I wasn't greeted with a thank you for your business (Elite-gold Member). When I asked for a room upgrade, I was told no. When I asked for a bottle of water (usually given-free when checking in) I was told I could purchase one at their marketplace. When I asked what perks does the Elilte-Gold Member receive I was told "Nothing". Even the internet wasn't complimentary (usually gets waived). Usually hotels recognize the frequent biz traveler & go the extra mile so that we continue to stay at their hotels. This hotel staff could of cared less. Next time I will stay at the Homewood Suites or Hampton inn that are close by.

To give the Housekeeping credit - the room was clean. :) and the bathroom amenities were Paul Mitchell (made in USA) & were great.

The hotel is located about 15 minutes from downtown Annapolis (easy drive).

However, with all of today's choices, I will not be staying at a hotel that doesn't care if I stay here or somewhere else.

Room Tip: Can hear lots of noise outside of door, so if you're a light sleeper, ask for a room away from t...
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Green Features: None. Don't believe they have one in place. All trash thrown in same garbage.
  • Stayed August 2014, traveled on business
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Smerch112030, General Manager at SpringHill Suites Annapolis, responded to this review, August 7, 2014
Thank you for taking the time to write a review of our property. I am sorry you did not feel valued as a Gold Member, we value all our guests and hope that you will give us another opportunity to accommodate you the next time you are in the Annapolis area.
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Chattanooga, Tennessee
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 5, 2014

This property is about 3 miles/10 minutes from the historic downtown and waterfront, and handy for hopping on the highway and all the restaurants and grocery stores in the Parole area. Clean and neat as a pin. A bunch of cousins (in our 50s/60s) stayed here for a family funeral recently, and the refrigerator and microwaves in the rooms were handy for leftovers from the Double T Diner and the Lebanese Taverna nearby. Sofa makes a nice gathering area for adults to watch slide show of our childhoods and growing up. Great breakfast. Very capable and friendly front desk staff.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 5, 2014

SpringHill Suites is consistent as ever! Clean, spacious rooms with free internet both wifi and Ethernet. The location was very nice and the staff was very friendly. If you have an electric car you will be pleased to know that there is a charging station in their parking lot as well. The free breakfast in the morning is the typical fare of rolls, bagels. Waffles. Fruit and cereals.

Stayed August 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NH
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 31, 2014 via mobile

Stayed here and rooms were clean the hotel is up to date. Front desk service was friendly and courteous.

Overall this hotel has excellent value and is a solid choice for the area for a clean comfortable hotel with friendly service.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 30, 2014

Spacious room, clean, comfortable....the only negatives were the sounds of the above occupance walking and the water running through the drain pipe in the wall.
Great breakfast variety and courteous staff.

Stayed July 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Annapolis

Address: 189 Admiral Cochrane Drive, Annapolis, MD 21401
Location: United States > Maryland > Annapolis
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Annapolis
#2 Family Hotel in Annapolis
#3 Business Hotel in Annapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Annapolis 3*
Number of rooms: 120
Official Description (provided by the hotel):
We are located just three miles from the US Naval Academy and the Historic District. We offer free parking, Wifi and breakfast. Enjoy our fitness center, indoor pool and spa. ... more   less 
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Also Known As:
Springhill Suites Annapolis Hotel Annapolis
Annapolis Springhill Suites

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