This is the worst place, I've ever seen. Some front desk attendants are rude and simply sit, when asked for coffee, linens, etc. They also could care less, if somebody is making noise above you from 9 PM-1 AM; dogs barking and people talking loudly all night. A young man named Ade was wonderful, compassionate and very helpful. Ade was the only person, who vacuumed my room, on 9/8/13, 6 months ago!!!
Housekeeping never cleaned my room from, 9/8/2013 to my checkout on 3/8/2014. They maintain they are allergic to cats and animals, in general. WHAT??? Why are they working, in a pet friendly facility?
I bought cleaning supplies and cleaned the bathroom the best I could, BUT I AM HANDICAPPED AND CANNOT TOUCH THE FLOOR. The carpet needed vacuuming, so I bought a Bissell turbo sweeper. Fortunately, I could use my own quilts, as I did not get clean sheets and I used pareos as towels. I bought toilet paper and paper towels. Because of my mobility issues, I could not always walk to the desk. I am facing knee surgery.
Housekeeping hated when I put trash outside my door. TOUGH!!! They weren't doing anything for me. One day I had a few boxes and a large bag of trash outside my door. I got a call from the desk that I needed to bring it to the trash room. I told the woman that I could not walk that far. The trash stayed in the hall, for SIX DAYS!!! My trash routinely stayed outside my door, for days and days. GROSS!!!
One Latina housekeeper was ALWAYS, in the front office, whenever I came into the lobby…mostly weekends. She commented on checkins and I watched her looking at the portfolios. Why was she not working…..adhering to her job description? Housekeeping has no LEGAL PERMISSION to look at any guest documents. When I checked out 3/8/14, there she was, in the front office. She made many comments during my checkout. She came over, to the desk, and looked at what was on the computer monitor, about my stay. I was very uneasy about her interest. I IMMEDIATELY told ADE to delete ALL credit card numbers, from the account.
Last Fall I received a typed note, under my door, NOT SIGNED AND DATED. It stated that I had debris all over the room and an unusual amount of belongings. It was NOT DEBRIS, BUT christmas gifts and cat food and litter, in the boxes. What right does a hotel have in stating that I have an unusual amount of belongings? It's none of their business how many clothes I have…..was here in summer, fall and winter. The note demanded that I clean the room. WHAT??? I was to get one cleaning a week. The beginning of March, I received a similar note, from the manager, Amy Love, but she was also going to INSPECT my room 3/7/14. OUTRAGEOUS. I have not cleaned, since 1972, due to my handicap.
The ironic thing is that I was targeted. This place has far more to worry about than my room, which I cleaned with bleach and the floors, with vinegar. The first 2 weeks of February 2014, there were two drug busts, at this establishment….8 drug dealers arrested. Mid February 4 men jumped out of the 3rd floor windows evading police. All 4 men were arrested. Police routinely drive around the building keeping an eye out for drug dealers.
*****Because of the horrid conditions, rudeness, lack of respect for a handicapped person and ignorance, of the FEDERAL ADA laws, I booked another hotel 3/5/2014. This hotel will be reported to the ADA lawyers!!!
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