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Extended Stay America - Annapolis - Admiral Cochrane Drive: Traveler Reviews

2.5 of 5
120 Admiral Cochrane Dr, Annapolis, MD 21401 (Formerly Homestead Annapolis)
Hotel amenities
Extended Stay America - Annapolis - Admiral Cochrane Drive
Ranked #12 of 22 hotels in Annapolis
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35 reviews from our community

    Trip type
Traveler rating
    17
    6
    3
    2
    7
Date Rating
Oxford, Pennsylvania
1 review
“Don't waste your money! Filthy!”
1 of 5 stars Reviewed November 19, 2012

This hotel was extremely filthy! The whole entire hotel smelled of smoke. When we got into our nonsmoking room, it saturated with cigarette smoke, ashes were on the kitchen table and the nightstand. The towels and bedding wreaked of smoke. The room had not been cleaned in quite sometime. I had to clean the bathrooom in order to use it! When we complained, they said housekeeping would clean it, but the cleaning lady smoked while cleaning the rooms at the hotel! We found forks, beer bottlecaps, and empty air freshner under the beds and furniture and stains on the furniture and bedding, the pictures on the website are fraudulant-they look nothing like the real thing. The amount of dirt on the walls, surfaces, and doors were ridiculous. Stay somewhere else!

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Ask shoegirl31 about Extended Stay America - Annapolis - Admiral Cochrane Drive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, General Manager at Extended Stay America - Annapolis - Admiral Cochrane Drive, responded to this review
November 27, 2012
Thank you for taking the time to write a review of your stay. The condition of the room you described is not acceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am reviewing our cleaning procedure for smoking rooms with the Team. We continually work to improve our hotel, so I really appreciate your feeedback. If you would like to discuss this further, please do not hesitate to contact me at Ishah@extendedstay.com. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Appleton, Wisconsin
1 review
1 helpful vote 1 helpful vote
“Not fancy, but very nice!”
5 of 5 stars Reviewed October 25, 2012

Our stay at Extended Stay America on Admiral Cochrane Drive was very enjoyable. The hotel is not fancy, but it is well kept, comfortable, and clean. Services to our room were limited, such as daily cleaning or the providing of linens, but we were able to obtain all the fresh towels, soaps, etc. that we needed any time we needed them by simply picking them up ourselves. Desk clerks were extremely pleasant and helpful. Without a doubt, we would stay there again if we were in Annapolis, and we would recommend it to our friends.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask Patricia D about Extended Stay America - Annapolis - Admiral Cochrane Drive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Annapolis - Admiral Cochrane Drive, responded to this review
October 26, 2012
I appreciate you taking the time to write such a wonderful review, about your experience at our hotel. I'm glad that our entire staff was able to...
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Nice, clean ,but dated.”
4 of 5 stars Reviewed October 15, 2012

We were satisfied with our stay. The room met our needs. The front desk was professional and the manager gracious. Breakfast is minimal with packaged muffins, fruit and coffee/tea. We opted to go to the Double T Diner on West st. about 2 miles away recommended by the desk clerk) which was bery good. Location was convenient to shopping , restaurants, sports bars( went to West End Grill also on West St. to watch Rutgers/ Syracuse game and have lunch. Very good) and about 4 miles to downtown.
Extended Stay America took over this property recently and will more that likley renovate to 2012 standards in the near future as they did with their other Annapolis property.

Room Tip: WE were on the 3rd floor which seems to be the better location.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Ask GrampsD about Extended Stay America - Annapolis - Admiral Cochrane Drive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Annapolis - Admiral Cochrane Drive, responded to this review
October 22, 2012
Thank you for your great review of our property. I am sorry we didn't met your Breakfast expectations as our Grab and Go Breakfast is not designed...
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annapolis, Maryland
1 review
“GREAT”
5 of 5 stars Reviewed October 2, 2012

I stayed at the Extended Stay-Admiral Cochrane Drive in Annapolis, Maryland. My stay was excellent!!! The room was clean and very spacious. The front desk people were very nice and helpful, whatever you needed they were fast to get it to you. Tim at the front desk was wonderful. He was very polite and able to answer all questions that you had. I will stay at this hotel again. It was a wonderful experience.

Mary

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask Mary D about Extended Stay America - Annapolis - Admiral Cochrane Drive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Annapolis - Admiral Cochrane Drive, responded to this review
October 22, 2012
"It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Annapolis - Admiral Cochrane Dr. It's always satisfying to read positive feedback from our valued guests, like you. Our company motto is ""Excellence Every Day, Every Way"", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels."
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annapolis, Maryland
1 review
“Warning”
1 of 5 stars Reviewed August 27, 2012

Cockroaches, filthy dirty, staff friendly, looks good from the outside, morning food minimalistic (only apples and bananas, muffins, coffee, tea), trash in room from previous occupants, security lax due to occupants propping open doors, animal and insect traps everywhere

  • Stayed August 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Ask cblf14 about Extended Stay America - Annapolis - Admiral Cochrane Drive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Annapolis - Admiral Cochrane Drive, responded to this review
August 30, 2012
Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

The staff and I would like to thank you for recognizing our hard efforts to provide 100% satisfaction to you. As our guest we find it is important to provide great service. However, I would like to apologize for the condition of the room and property as a whole you described in your review.

Our company has extremely high standards when it comes to cleanliness. The processes include cleaning each room every 7-days, or more should the guest choose to do so for an additional fee, and after each guest checks out of the hotel. After, the Hotel Manager inspects the rooms, ensuring that it is clean and ready for a new occupant. As well, they will walk the property on a daily basis, checking for trash and debris. It seems this might not have been the case during your stay, and I have spoken to the staff using your feedback as an example.

Although it is unusual for a guest to have the experience you did while staying with us, let me apologize again. It would be our pleasure to have you stay with us again to show you our redoubled efforts or at any of our other brand locations.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Extended Stay America - Annapolis - Admiral Cochrane Drive

Also Known As:
Extended Stay America Annapolis
Address: 120 Admiral Cochrane Dr, Annapolis, MD 21401 (Formerly Homestead Annapolis)
Region: United States > Maryland > Annapolis
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #12 of 22 hotels in Annapolis
Price Range: $$
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Extended Stay America - Annapolis - Admiral Cochrane Drive
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