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“Nice place but not well organized.” 4 of 5 stars
Review of Doubletree by Hilton Hotel Annapolis

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Doubletree by Hilton Hotel Annapolis
3.5 of 5 Hotel   |   210 Holiday Court, Annapolis, MD 21401 (Formerly Radisson)   |  
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Ranked #12 of 22 Hotels in Annapolis
Fairfax, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Nice place but not well organized.”
4 of 5 stars Reviewed July 8, 2014

We stayed one night - July 4th. Check-in was fine. Got our cookies. Room was clean. Took hotel shuttle to downtown Annapolis. Driver was courteous and gave us information to call for pickup. Called and provided information when we were ready. Not very well organized or problem with staff communicating with each other. Shuttle never arrived - ended up taking a taxi. Once back at hotel, call housekeeping for extra blanket. Never arrived. Just asked for something simple. Am an Honors member. Disappointed. We are not fussy travelers. Not planning on returning anytime soon.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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562 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Randolph, NJ, United States
1 review
4 of 5 stars Reviewed July 8, 2014

The DoubleTree in Annapolis helped make a quick weekend getaway a pleasurable experience for my wife and I. While it isn't located very close to downtown, they make up that distance with a GREAT shuttle service. The staff was friendly and accommodating across the board. The room was on the small side for what I was expecting of DoubleTree, being a usual Hampton Inn guest. On the whole, I would recommend this hotel, but would see if the Hampton brought more value.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnnapolisDoubletree, General Manager at Doubletree by Hilton Hotel Annapolis, responded to this review, July 19, 2014
Dear Valued Guest:
Thank you for taking the time to submit a review to TripAdvisor for the DoubleTree Annapolis. We are delighted that you enjoyed your stay at the Doubletree and that you were able to take the shuttle to the downtown area.

We pride ourselves in having a friendly and helpful staff and I am so glad that you experienced our service. We hope when you are in the area that you will select the DoubleTree Annapolis for your overnight accommodations.

Warm regards,

Dhaval Brahmbhatt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hardeeville, United States
1 review
3 of 5 stars Reviewed July 7, 2014

Hotel is showing it's age. However, the location is very good, easily accessible to major highways (Route 50 and I-97). It also has a pretty decent pool in warm weather of course. Staff was friendly, courteous, no complaints. It was also pretty quiet so the stay overall was good. The only major complaint I have is with the shower. Terrible flow/pressure, water was not hot enough. Decent place, decent price, no bells or whistles. One more thing about location - it is directly across from the Annapolis Towne Centre which has a number of fine restaurants and shops, Gordon-Biersch, Brio's, etc. You are only about 2-3 miles tops from the City of Annapolis which is a great place to visit.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnnapolisDoubletree, General Manager at Doubletree by Hilton Hotel Annapolis, responded to this review, July 17, 2014
Dear Valued Guest:
Thank you for taking the time to submit a review on TripAdvisor for the DoubleTree Hotel Annapolis. I appreciate your comments and the information you shared.

We are delighted that you were welcomed by our warm and friendly staff and that the location was ideal for you needs. Location is a favorite amenity for many of our guests and the complimentary shuttle service is used frequently.

Again, thank you for sharing your experience and we look forward to seeing you in the future.

Best regards,

Dhaval Brahmbhatt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
river vale, United States
1 review
3 of 5 stars Reviewed July 7, 2014

Hotel is conveniently located with a very friendly staff. However, normally expected items such as a safe and refrigerator were not available.. The room rate was a bit high for the value received, a place to sleep. This could have been the result of staying during a peak period, I day.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnnapolisDoubletree, General Manager at Doubletree by Hilton Hotel Annapolis, responded to this review, July 17, 2014
Dear Valued Guest:
Thank you for taking the time to write a review on TripAdvisor for the DoubleTree Hotel Annapolis. It is feedback from our guests that allows us to improve and we appreciate your comments.

I am glad that you enjoyed the staff and location of the DoubleTree and your comments will be shared with the team. We are always making improvements to the property and renovations will be underway very soon.

Again, thank you for your review and we look forward to seeing you in the future.

Dhaval Brahmbhatt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sterling Heights, MI
Top Contributor
195 reviews 195 reviews
158 hotel reviews
Reviews in 122 cities Reviews in 122 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed July 5, 2014

07/03/14 David at front desk gave me complimentary diet pop. Excellent check-in by Diena (spelling) the night of 07/02 and perfect meeting room setup. Diena found someone to open it for me the night beforehand. She also carefully explained that I was on the 2nd floor at lobby level and would not need an elevator to get to my room (#279), which was super-quiet. There’s a door at the elevators that leads to the room containing that hallway and it makes the hallway very pleasant. The area between the lobby and the elevators has a little construction but it’s well-contained. The restaurant has a good crab soup, and I had dinner there on the night of 07/02. On 07/03, Roger in the restaurant went out of his way to give me TERRIFIC service. He brought me a bag and box to set aside some extra fruit for my lunch, and the hotel had a buffet with two price levels (continental and full). No matter what I asked Roger, he said, “My pleasure.” When I wrote a nice note on the check, he said how much he appreciated it. Nelson in banquets brought me a cup of coffee while I was setting up, and he made a minor room change with a big smile. Marie from the sales office came by to see how things were and refilled my coffee cup. This hotel is a jewel.

Room Tip: Ask for a room on the 2nd level because you don't need an elevator to get there. It's protec...
See more room tips
  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnnapolisDoubletree, General Manager at Doubletree by Hilton Hotel Annapolis, responded to this review, July 6, 2014
Dear Valued Guest:
Thank you so much for taking the time to write an outstanding review for the DoubleTree Hotel Annapolis on Trip Advisor. I very much appreciate the details you included in your review and I will make sure to congratulate the team members on a job well done.

I hope that when you are in the Annapolis area again for business or pleasure that you will consider the DoubleTree Hotel as your preferred hotel for accommodations.

Again, thank you for a wonderful review.

Sincerely,
Dhaval Brahmbhatt
General Manager
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North Branford, United States
1 review
5 of 5 stars Reviewed July 4, 2014

We had a very good experience at this lovely hotel. The only hitch we encountered was with the shuttle into town. We had a little trouble getting back. However, the staff assured us that this was an abnormal glitch. We found the breakfast staff especially kind, professional, and friendly.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 2, 2014

Avg, bed was very soft and uncomfortable and squeaked with movement. Only offered double beds with the two bed room which is very small even for avg. size people. The hotel was having some renovation in the lobby

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnnapolisDoubletree, General Manager at Doubletree by Hilton Hotel Annapolis, responded to this review, July 6, 2014
Dear Valued Guest:

Thank you for taking the time to write a review on TripAdvisor. It is feedback from our guests that allows us to improve our service and accommodations. We are sorry that the bed comfort was not to your satisfaction.

Again, thank you for taking the time to share your experience.

Sincerely,
Dhaval Brahmbhatt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Hotel Annapolis

Address: 210 Holiday Court, Annapolis, MD 21401 (Formerly Radisson)
Phone Number:
Location: United States > Maryland > Annapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Annapolis
#10 Family Hotel in Annapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Hotel Annapolis 3.5*
Official Description (provided by the hotel):
Doubletree by Hilton Hotel Annapolis features premium accommodations with stylish guest rooms and convenient amenities. Guests of the hotel feel right at home with our comfy beds, complimentary WiFi throughout the hotel, an onsite restaurant with convenient room service, fitness center, pool, and much more. Book a stay at this Annapolis hotel to enjoy all of these great services. ... more   less 
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Also Known As:
Doubletree Annapolis
Annapolis Doubletree

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