Upon arrival, there was obvious signs of neglect, however, being 9:00pm and the fact I was traveling alone with my son I decided to try to overlook the poor first impression. In the common areas, the tile flooring is cracked, broken and dirty. The carpeting is filthy and musty and the elevators are in need of maintenance. We checked in and went to our room; upon entry there was a musty, stale odor. When we opened the mini-fridge, it was not operating and there was approximately ¼” of standing old water in the freezer portion. I called the lobby, but could not get an answer so I was forced to take my son back down to discuss this problem. I explained the issues and the young lady (who didn’t appear surprised at all by my complaints) immediately gave me another room. We moved our belongings and found only a slightly better room for the moment. The odor was not as overwhelming and at least the mini-fridge was operating. There was a stain on one of the beds, so my son slept with me. The bath area was “top clean” meaning that it was obvious that deep cleaning of the area had not occurred in some time, but rather it appeared to be wiped down. In the morning I went to start my shower, only to have a problem with the faucet. I pushed, pulled, twisted and turned but could not get the water faucet in the tub / shower to come on. After about 10 minutes, I called the Front Desk and explained the issue. The young lady (again not surprised), chuckled and said, “oh yea – some of them are tough – just pull real hard. If you still have problem let me know and I’ll come do it for you”. So, in my disgust I again pulled for almost another 5 minutes before finally getting so angry I pulled one last time in frustration when it finally came on. Quickly I took my shower as my eyes constantly looked at the obvious cleaning issues. We left for our game and I spent the morning searching for an alternate hotel to stay. After our game I checked out early explaining to the young lady my dissatisfaction.
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- Also Known As:
- Clarion Aberdeen
- Aberdeen Clarion