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“Excellent customer Service” 5 of 5 stars
Review of Comfort Inn Civic Center

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Comfort Inn Civic Center
2.0 of 5 Hotel   |   281 Civic Center Dr., Augusta, ME 04330   |  
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Choice Privileges Points
Ranked #5 of 8 Hotels in Augusta
GreenLeadersBronze level
Halifax, Canada
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Excellent customer Service”
5 of 5 stars Reviewed July 16, 2012 via mobile

We wanted a cheapish overnight stop, but none of the shabby, dated and grubby motels I have seen reviews about. I don't think you can do much better in this price bracket. Right from the check in we were treated in a courteous and friendly manner by the staff, who went out of their way to make sure that we had everything we needed. We we're travelling with our dog, and this hotel is pet friendly and I don't mean pet tollerant like some I have stayed in. We were given dog treats for her and we not resigned to using the side doors only - the you can use the reception area with the other paying guests! Room was clean an comfortable. Complimentary breakfast was ok, bearing in mind it was complimentary. Would I stay again?absolutely! and I definitely would recommend it to a friend. Thanks!

Stayed July 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erica H, Front Office Manager at Comfort Inn Civic Center, responded to this review, July 24, 2012
Thank you for such a great review! I am so glad that you and your dog enjoyed your stay with us. We look forward to welcoming you back the next time your travels bring you to Augusta.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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180 reviews from our community

Traveler rating
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    52
    28
    10
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
nj
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 14, 2012

Wonderful hospitality...we were graciously given a special rate because we were in Augusta for a funeral. Our room was wonderful: comfy bed, fridge, nice bathroom. And, the "Manager's Reception" was a nice surprise with chicken tenders, veggies, soft drinks, etc. Through the years many family members have stayed at this Comfort Inn, and it is always highly recommended. We will stay here again!

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erica H, Front Office Manager at Comfort Inn Civic Center, responded to this review, July 24, 2012
Thank you for taking the time to write such a nice review. I am glad you were able to take advantage of our Manager's Reception on this trip. We appreciate your family's loyalty to our hotel, and look forward to welcoming you back soon.
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Vermont
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 9, 2012

First & foremost for us is that it is "pet friendly", and the fee is only $10 per stay. Very reasonable !! When we arrived there was a gift bag for us and a gift bag, with bones, for the dogs. Later, I asked at the front desk if they had dog snacks I could buy & they didn't, but said "I can give you more", which they did.
The room was clean, and the king size bed comfortable. The bathroom was very clean, but kind of cramped, but nothing we couldn't deal with.
Coffee, tea & hot chocolate is always available in the lobby. There was a nice assortment of tea.
They have a continental breakfast, which was okay.
The front desk staff was very friendly, and helpful.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Comfort Inn Civic Center, responded to this review, July 12, 2012
Thank you for such a kind review. I am so glad that you and your dogs enjoyed your stay at the Comfort Inn. I appreciate you mentioning our front desk staff, as they try to go out of their way to assist each and every guest that stays with us, even the four legged ones. We hope to welcome you back soon.
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Northbridge, Massachusetts
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 9, 2012

No frills, pet friendly, clean rooms. Complimentary breakfast, conveniently located, next to major shopping, restaurants etc.

Room Tip: small hotel, 3 floors, indoor swimming pool
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  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Comfort Inn Civic Center, responded to this review, July 12, 2012
Thank you for taking the time to write a review regarding your recent stay at the Comfort Inn. We hope you will stay with us again the next time your travels bring you to Augusta.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nova Scotia
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
Reviews in 31 cities Reviews in 31 cities
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed July 7, 2012

We stayed here July 4. We arrived in Augusta trying to find a place with a pool. Not as easy as it sounds, but after stopping elsewhere we were told to try the Comfort Inn.

I was pleasantly surprised to find that we were able to get a two room suite. The suite had a king bed and a sofa bed, but with four of us travelling we also needed a rollaway cot. They had it in the room within 10 minutes of our arrival.

Room price was very reasonable. We were expecting to pay alot more than we did, so that was a pleasant surprise.

The room had two flat screen TV's, minifridge, mircowave and coffee maker as well. Very clean and well stocked.

The front desk service was excellent and very friendly.

The pool was a typical hotel pool, there was also a hot tub. We used both and enjoyed them.

The fitness was very well equipped with many different types of machines, all of them being very current.

The room included continental breakfast, which I must say was great. Selection was exceptional.

The hotel is located close to a shopping area and restaurants which is very convienent.

Very very happy with the Comfort Inn! I would have never have thought to stay in Augusta prior to this, but now that we have been there I think we will be back.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Comfort Inn Civic Center, responded to this review, July 12, 2012
Thank you for such an amazing review! I am pleased that the staff and the breakfast items were to your liking, and I am glad you were able to take advantage of our indoor pool, hot tub, and fitness center. We hope to see you soon on your next visit to Augusta.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mishawaka, Indiana
Top Contributor
67 reviews 67 reviews
17 hotel reviews
Reviews in 32 cities Reviews in 32 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 6, 2012

While vacationing in the area in June (2012) my wife and stayed at the Comfort Inn in Augusta, ME and were very pleased with our choice. As a Choice Privileges Members, the staff had prepared a "good gift bag" with a personally signed welcome letter from the GM and Front office manager...I thought that was a touch of class. The room was clean and front desk was helpful in directing us to some of the "local places to visit" and to eat.

Room Tip: Can go wrong with this place!
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Comfort Inn Civic Center, responded to this review, July 7, 2012
Thank you for taking the time to write such a glowing review of the Comfort Inn, I am so glad that you enjoyed your stay with us! We appreciate your comments about the goodie bag, helpfulness of the front desk staff, and the cleanliness of your room. We look forward to welcoming you back on your next trip to Augusta and again, thank you for your wonderful compliments.
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Washington, Maine
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 2, 2012

my children and I go to the Comfort inn in Augusta a lot. We live in the country and about once a month we go and stay at the hotel and order pizza and Chinese and swim and have lots of fun.The staff are always friendly and helpful. One woman even remembers the kids when we arrive. and my children always say" we are back"

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Comfort Inn Civic Center, responded to this review, July 3, 2012
Thank you so much for your excellent review. I am glad we are able to make you and your children feel at home here at the Comfort Inn. We sincerely appreciate your loyalty, and look forward to welcoming you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Civic Center

Address: 281 Civic Center Dr., Augusta, ME 04330
Phone Number:
Location: United States > Maine > Augusta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Augusta
#4 Romantic Hotel in Augusta
#5 Business Hotel in Augusta
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn Civic Center 2*
Number of rooms: 99
Official Description (provided by the hotel):
The Comfort Inn(R) Civic Center is conveniently located adjacent to Interstate 95, less than a mile from the Augusta Civic Center & the Marketplace in Augusta. Summertime in Maine is the perfect time to enjoy the outdoors! Whether it's hiking, biking, rafting or just enjoying the outdoors you are sure to find it all in our area! Want to check out some Maine lakes? There are plenty of lakes and ponds nearby with opportunities for boating, fishing, swimming, or even charter fishing! The Belgrade Lakes region is just a short drive away and it is alive with fun activities for all during the summer months. In the mood for some golf? Premier golf courses are just a short drive away including Belgrade Lakes Golf Club and the Augusta Country Club. In town to visit one of the local summer camps? Camp Laurel, Camp Androscoggin, Camp Cobbossee and more are all located closeby!Located just minutes from the University of Maine Augusta, Maine State Museum, the Children's Discovery Museum, the State Capitol and the Maine State House; this hotel is a convenient choice for all travelers. The University of Maine at Augusta has beautiful walking trails that make being active easy! Capitol Park is also located a few miles down the road as well as the Viles Arboretum which boasts nature trails and educational programs for children! Enjoy our FREE Hot Breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and a choice of hot waffle flavors! Visit our ONSITE restaurant, The Ninety Nine Restaurant & Pub offering a wide variety of menu items for lunch and dinner!Our spacious guest rooms feature microwaves & fridges, LCD Flat Screen TV's, free local calls, free USA Today newspaper & free parking. Our indoor pool, hot tub & exercise room are the perfect way to start or end your day.Come visit our pet-friendly hotel today, enjoy our cozy rooms and let our friendly staff treat you in top-notch style when visiting the Augusta area. ... more   less 
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Also Known As:
Comfort Inn Civic Hotel Augusta
Comfort Inn Augusta
Augusta Comfort Inn
Comfort Inn Civic Center Augusta, Maine

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