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“Pleasant staff and a great stay” 5 of 5 stars
Review of Hilton Garden Inn Auburn Riverwatch

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Hilton Garden Inn Auburn Riverwatch
3.0 of 5 Hotel   |   14 Great Falls Plaza, Auburn, ME 04210   |  
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Ranked #2 of 5 Hotels in Auburn
1 review
“Pleasant staff and a great stay”
5 of 5 stars Reviewed November 11, 2013

It was a lovely hotel and the staff were all helpful and pleasant. Clean rooms and pleasant atmosphere; everything you look for in a good quality hotel. The business office equipment was in great shape and I was able to print my boarding passes to save time at the airport. The bartender was fun and accomodating

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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304 reviews from our community

Traveler rating
    158
    94
    31
    11
    10
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Ellsworth, Maine
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 9, 2013

This is a very convenient location, and a pleasant hotel with a good staff. The food is adequate, though not exciting. The room on both times I have stayed here was just fine, although I found the desk chair tippy and uncomfortable.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelburne, United States
1 review
5 of 5 stars Reviewed November 5, 2013

They make you feel like family...very caring and helpful staff....all of the staff. They do "Hotel" right. The room is perfect every time and the staff is consistent ! Great place to stay and food is excellent also.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wareham, Massachusetts, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 30, 2013

This was our second trip here in less than two months, the first time to visit family in the area. This time was to get away from too much medical stuff going on. this visit was much better the the first, staff was friendlier (though we did avoid the nasty ones from last time). The beds in our room were more comfortable, not too stiff. The tub did have mildew around the edge so we did not take showers. The pool was way too cold and the wobbly handle made it unsafe to get in. We did use the hot tub the first night and it was very relaxing. The only major issue was the wedding party guests who came stumbling out from the reception, completely drunk, and they were laughing at me for wearing a halloween costume. The guests should be contained within the party area or outside. The wedding guests had also taken up all the parking spaces that are closer to the front for room guests. The overall parking area is a disaster with a gate that is demolished right now.

The front desk staff was nice, but I still and always agree that if I do not have a credit card at check in there should be no problem. I always prepay the reservation, and I offered to put down cash for incidentals. I worked for Disney World Resorts for over 7 years, and know that almost all systems can block out room charging priviledges. But that is a professional perspective.

Personally however, I can't wait to come back very soon. I was just diagnosed with terminal cancer with limited time left, so I just want to get back again before I no longer can. Thank all of your staff for making this stay excellent, and hope we can make the next and maybe last on really special. Thanks!

PS..Inhouse soa services would be a great addition to your roster

Room Tip: Rooms on the front have less train noise, I think
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Norwich, Vermont
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed October 30, 2013

Very basic hotel. Furnishings tired and staff lack-luster, but about what we expected. The whole place could have been cleaner and more up-to-date. Staff could have been more engaged. (Everyone working there just kind of looked oppressed.) Bed quilt was grimy and stained.

Ours was a quick trip - just overnight - so we didn't find it much of a problem. Not a bargain by any means. I am a Hilton Honors member so we had free wifi. But they really should just make it free for everyone.

Room Tip: If you are a Hilton Honors member, be sure to ask what perks you are entitled to. They will not tell...
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Storm Lake
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 30, 2013

This is a very nice facility, kept clean, except for the whirlpool, which was gritty. The garden could be more evident, especially since it is in a state where there are six month of winter. You could make it really very attractive with a few live plants. However the Staff are very professional and accommodating and that makes up for any other lacks. Thanks for your care dear people. Danuta H.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Memphis, Tennessee
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 22, 2013

stayed for 2 nights and the housekeepers were great but manager was very rude. Stayed on the third floor and could hear her yelling at the staff down the hallway at the top of her lungs. room were very outdated and room was overpriced. Upon checkout couldnt make it past the supply carts in the hallway. Never again!

Room Tip: dont stay here!
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  • Stayed October 2013, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Auburn Riverwatch

Address: 14 Great Falls Plaza, Auburn, ME 04210
Phone Number:
Location: United States > Maine > Auburn
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Auburn
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Auburn Riverwatch 3*
Number of rooms: 138
Reservation Options:
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Also Known As:
Hilton Garden Inn Auburn Riverwatch Hotel Auburn
Hilton Auburn
Auburn Hilton
Hilton Garden Inn Auburn Riverwatch Maine

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