This was our second trip here in less than two months, the first time to visit family in the area. This time was to get away from too much medical stuff going on. this visit was much better the the first, staff was friendlier (though we did avoid the nasty ones from last time). The beds in our room were more comfortable, not too stiff. The tub did have mildew around the edge so we did not take showers. The pool was way too cold and the wobbly handle made it unsafe to get in. We did use the hot tub the first night and it was very relaxing. The only major issue was the wedding party guests who came stumbling out from the reception, completely drunk, and they were laughing at me for wearing a halloween costume. The guests should be contained within the party area or outside. The wedding guests had also taken up all the parking spaces that are closer to the front for room guests. The overall parking area is a disaster with a gate that is demolished right now.
The front desk staff was nice, but I still and always agree that if I do not have a credit card at check in there should be no problem. I always prepay the reservation, and I offered to put down cash for incidentals. I worked for Disney World Resorts for over 7 years, and know that almost all systems can block out room charging priviledges. But that is a professional perspective.
Personally however, I can't wait to come back very soon. I was just diagnosed with terminal cancer with limited time left, so I just want to get back again before I no longer can. Thank all of your staff for making this stay excellent, and hope we can make the next and maybe last on really special. Thanks!
PS..Inhouse soa services would be a great addition to your roster