I recently stayed at the Alexander Fulton and was appalled at service we received by a couple of your staff. First, I've never been treated so rudely or disrectful in all my travels, as I was with the lady on the front desk. She acted like we were a bother to her and said so in so many words. We asked for a microwave and she told us rudely that if we wanted one, then give her $ 10.00. We also had a group of children and she told us she wasn't babysitting our kids, that they couldn't sit in the lobby and watch tv, altho there was an adult with them. I wished I had gotten her name but she was a very large white woman.
The second staff was the woman sitting at the register at the buffet. She was very loud and unprofessional. She seemed very racial, as she would ignore the white persons while she visited with her black friends at the register. She also gave the impression that we all were a nuisance and was interferring with her visit with friends.
I understand this hotel is going to be renovated in the near future and I can see a great potential but until you have professional and courteous staff, no amount of money will create the hotel you hope for.
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- Also Known As:
- Alexander Fulton Hotel Alexandria
- Alexander Fulton Hotel And Convention Center
- Alexandria Holiday Inn
- Holiday Inn Alexandria Hotel