I was shocked when I took my vacation to Alexandria, LA. I actually work for Wyndham which manages Ramada Hotels. I must say that the Check-in which includes my Overall Experience was very poor in service. My Check-Out experience was very nice. I believe her name is Theresa at Ramada Alexandria. I even went and gave her an ice cream from Sonic. I must start that the Guest Service Agent upon check-in is very rude and arrogant. His attitude really stands out, and shocked that his attitude represents Wyndham. He did not inform me anything about the authorization of my full stay amount of 265.65. I resided there from May 13-20, 2012. When I asked him about that the next day, he replied rudely, “Well, did you not see the sign?” I had to speak to Patricia Nall, General Manager of Ramada. She told me in order to remove the authorization; I would need to contact my bank. I went to the bank and which I had to sit down with the Branch Manager. He faxed over what I needed to the hotel. I also gave them to Patricia Nall, whom with attitude she said she will fax and the amount should fall off very shortly. Well the next day upon checking my account, I did notice that the authorization DID NOT fall off. I went back to the back to speak with the Bank Branch Manager whom said he spoken with the manager and gave her the number to fax. When I asked her about that, she yelled,” Do I have to send it to customer service #? Are you crazy? That is your fault”. I informed the Guest Service Agent whom is the same one who processed my arrival that the fax the she (Patricia Nall) sent was incorrect. The authorization was dated 05/24 on my banking account although the fax stated 05/23. I told him that I would need him to “make this 3 into a 4”. I even showed him the bank document. He stated that is forgery and is against the law. He refused. I don’t understand all this disrespect. I was immediately furious and began researching where else can I stay. I went to look at another hotel, yet my mother told me that I should stay at the Ramada and look over their attitudes. Well the good news is, after contacting my bank, they stated they received the fax and she removed off within the next hour. I did pay cash for my stay there. My mother was with me from May 13-16. What struck me; I was awakened from my sleep in fear. My door was being opened from my mother. I panicked and asked my mother how you got in. My mother stated a housekeeper gave her a key. I explained to my mother that is a serious infraction in all hotels and resorts. Thank God that was only my mother. I did not give the Front Desk any additional names that would be residing in my room. I am sending you some pictures that I have taken. I really think that corporate needs to send an Internal Auditor to this resort and also some members of corporate office without letting this hotel know. I am very familiar on how to provide guest service. Ultimately, it may be best to remove the flag from this hotel from the Ramada and Wyndham Worldwide itself, allowing it to have its own name. I have been in the hospitality business for a number of years.
Do you want an employee handing a key to your room without permission?
Do you want to be disrespected by the staff including the uncaring General Manager, Patricia Nall?
Soda Machine out of order
Copy Machine out of order
Soap Dish is barely on the wall
I am in communication with the Ramada Worldwide and Wyndham Hotel Group in regards to this matter. If you want to stay at within the Wyndham Hotel Group in Alexandria, go to Baymont Inn.
I actually work for Wyndham, and if I have a attitude of Patricia Nall and the staff, I would very likely be terminated from my employment. Treat yourself and don't gross yourself.
DO NOT GO TO SUPER 8 OR RAMADA IN ALEXANDRIA. I would like to know why this room did not receive a p...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
First of all you cant say anything about Super 8, since you never stayed there. You are an employee of Wyndham and should have know you credit card would be authorized. I did everything that I could to get that release and they did. If you have been in the hospitality business for that long you know that things happen at any hotel but they can be fixed. I am trying to fix all the little things that were wrong in your room. Ramada does not require us to have liners in the trash cans. My people are very good at their jobs and I would not trade any of them. They are good guest service agents. I'm sorry that you had that big up a problem at our hotel and we will do our best to make it better. Thank you for your comments. I will follow up on all of them
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.