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“Very nice place” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Alexandria

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Holiday Inn Express Hotel & Suites Alexandria
2.5 of 5 Hotel   |   2340 Macarthur Dr, Alexandria, LA 71303   |  
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Ranked #11 of 20 hotels in Alexandria
Pineville, Louisiana
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Very nice place”
4 of 5 stars Reviewed February 25, 2013

Upon entering the staff was very nice the place is very eye catching and smells really good coming in which is very pleasing. The lobby and breakfast area is very clean. Once getting to our room there was a little bit of an issue with the door that took us a few minutes to get in. We had rented the suite with a jacuzzi tub. The room was very nice and everything was in working order. The only complaint we had was that the floor/ceiling creaks above you extremely bad so every time someone walks in the room above its very loud we had trouble falling asleep and then we were woken at 5am to them walking around again and at $200 a night I'd like to sleep some.

Room Tip: If you want to sleep don't get room 100 though it was a very nice room.
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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66 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
New Orleans, Louisiana, United States
Senior Contributor
48 reviews 48 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 23, 2013

I mean its a Holiday Inn Express in the Alexandria, Louisiana. Its not the Four Seasons. That being said, the staff is always super friendly, you get a free hot breakfast buffet that isn't bad, and the property and rooms are clean and functional. Even has a very basic gym. The elevator, though, is slow as molasses. Anyway, not really a plethora of other options in Alexandria.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review, August 15, 2013
Dear Glen M,

Thank you for sharing your feedback. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We value your feedback as they enable us to further improve the quality and services we offer and to surpass the very high standards our guests expect.

Once again, thank you for staying with us and providing us a candid feedback.

Sincerely,

Joel B
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 5, 2012

We stayed here one night. We were on the 1st floor and had a hard time sleeping because you could hear the room above you everytime someone walked across it. Our room seemed to be clean except for the mold around the window. Also the wallpaper was peeling in the bathroom. Not quite what we expected for the price and how new the hotel was. I have to say that the desk clerk was very friendly and made us feel welcome.
Breakfast wasn't very tasty either. Eggs were the powdered kind and the sausage had a funny taste. The coffee was good though. The fresh baked cookies were a nice touch.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review, November 27, 2012
Dear suzyqtx,

Thank you for choosing our hotel and providing feedback. I truly appreciate your feedback regarding our friendly front desk staff as we pride our selves on excellent customer service. I am sorry to hear the rest of your stay was not as pleasant. I apologize for the inconvenience and discomfort brought about by the noise from our other guest, condition of the bathroom wallpaper and breakfast you received. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely,

Zelyn N
Case Manager
IHG Care
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Sweet South
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed October 5, 2012

My husband and I recently stayed one week at this HIE due to an out of town death in the family. It was a sad event to have to travel for, but the staff were very attentive and that helped greatly. Every time we left in the morning or came back in the evening, we were greeted with friendly staff at the front desk. They made a point to ask us how our day was. When I couldn't get the washing machine to work on the third floor one day, maintenance came immediately and even came back to the room to tell me to try it after he fixed it so he could make sure it was okay before he left the floor. Housekeeping was very friendly and quick to respond to towel and cleaning requests. I did feel like the price was a little high for the area, but I have no complaints about service whatsoever.

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review, 3 weeks ago
Thank you so much for your response. We hope to see you on your next trip to our area.
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Lecompte, Louisiana
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 5, 2012

I must say that my stay at the hotel was very lovely. As soon as me and my husband came in we were greeted by dodie and leillani immediately. there were fresh cookies upon arrival and even though the hotel stay sold out that monday they went out of their ways to find us another hotel (comfort Inn) for the night. At first we thought the comfort inn wasn't gonna be as plesant but ended up being highly beautiful. The only thing that the hotel needs to change is the manager that came around the corner with the nasty attitude telling them that only one person needs to help the guest and the other could be doing something else. Obviously one of the women had to be new because she had to keep asking the other person for directions. Other than that our stay was very enjoyable and we will definitely be staying again.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elysian Fields, TX
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 5, 2012

I stayed there for the first time and I found it pretty typical of HIEX. No problems, clean, great beds and very nice staff! I glanced at the other reviews and I have a frown on my face. I do not recall any of these "problems" in my stay there. In fact, I can not think of any negatives. I will say that the price I paid was for certian on the high end for HIEX but, well, I can live with that.

I would not say this place was ok if it were not. I have stayed at 70+ different Holiday Inns this year- some better, some much worse- but overall, it has all the great things I like about HIEX. No worries.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 25, 2012 via mobile

This is the very first review I have ever felt compelled to write. So disappointing for a Holiday Inn. In addition to being the most unclean hotel we have ever frequented, we cut our two night stay to one after being unable to sleep due to a lack of sound barriers in ceilings, walls, floors plus the added aggravation of uncourteous people allowing their children to run and scream down the halls at all hours of the day and night. My immediate reaction was to duck and run each time the a/c unit kicked on as it sounded like two consecutive gun shots. The only positive would be the fact that I used the opportunity to further teach my daughter the importance of common courtesies.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHGCare at Holiday Inn Express Hotel & Suites Alexandria, responded to this review, September 9, 2012
Dear kdbec,

Thank you for your review regarding your recent stay at our property. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Pam G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Alexandria

Address: 2340 Macarthur Dr, Alexandria, LA 71303
Phone Number:
Location: United States > Louisiana > Alexandria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 20 hotels in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Alexandria 2.5*
Official Description (provided by the hotel):
Alexandria LA Hotel Near Popular Attractions and Businesses You will enjoy a relaxing stay at the Holiday Inn Express Hotel and Suites of Alexandria, Louisiana, conveniently located three miles from Alexandria International Airport (AEX). Lodging at our Alexandria Airport hotel puts you in close proximity to local Louisiana attractions and businesses. The whole family will love staying at our Alexandria Holiday Inn Express which is just three miles from the Alexandria Zoo. After visiting more than 600 animals, immerse yourself in the beautiful, local works permanently exhibited at the Alexandria Museum of Art. Those who enjoy the outdoors can spend time, three miles from this Alexandria hotel, at the Kisatchie National Forest. Are you in town on business? Don't settle for just any hotel in Alexandria when you can lodge at our hotel, conveniently located near Rapides Regional Medical Center, Union Tank, St Francis Cabrini Hospital and Proctor & Gamble. Also, our Alexandria Airport hotel offers 650 square feet of meeting space, so you can host on-site meetings. We also provide copying, faxing, and printing services. Our Alexandria Airport hotel cares for you by offering free high-speed Internet access and a complimentary hot breakfast bar. You can unwind in the Fitness Center or swim in the outdoor pool, and enjoy a good night's rest in our triple-sheeted beds. Call today for our Alexandria hotel's rates. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Alexandria
Holiday Inn Alexandria
Alexandria Holiday Inn
Holiday Inn Express Alexandria

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