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“So So Lodging: Room For Improvement” 3 of 5 stars
Review of Candlewood Suites Alexandria

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Candlewood Suites Alexandria
2.0 of 5 Hotel   |   2344 N Macarthur Dr, Alexandria, LA 71303   |  
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Ranked #3 of 20 Hotels in Alexandria
Crestwood, Kentucky
Top Contributor
103 reviews 103 reviews
55 hotel reviews
Reviews in 57 cities Reviews in 57 cities
32 helpful votes 32 helpful votes
“So So Lodging: Room For Improvement”
3 of 5 stars Reviewed April 24, 2013

The hotel is brand new, and looked great from the outside. Unfortunately, the handle on the toilet in my room was broken. It was late before I realized the toilet did not work properly, so I advised the front desk at check out.

The bed felt great. My hotel invoice needed correction. When I arrived and handed my Platinum Elite Card to the front desk, I was not recognized for being a member of the Priority Club. Amongst all the IHG hotels at which I have stayed, this one would rank in the bottom one-third.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iragsdale19, Front Office Manager at Candlewood Suites Alexandria, responded to this review, April 27, 2013
Very sorry about the toilet issue you had with your room. I will be emailing you regarding the survey you submitted to us. Hope we can accomodate you again in town if you are here again.

Sincerely,
Ian R
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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33 reviews from our community

Traveler rating
    17
    12
    4
    0
    0
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2
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12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Surrey
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 23, 2013 via mobile

It's cheap but an ok place to stay. The rooms are clean and have lots of room with all the kitchen stuff you need. There isn't a bar and no housekeeping during your stay. But that's normal for this chain. Towels and sheets are available from reception.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuwait City, Kuwait
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 11, 2013

I'm staying here now. My shower set off the smoke detector this morning! It was quite annoying!! This hotel is quite nice otherwise. The staff is very helpful, and friendly. They know where to get the seafood!

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Candlewood Suites Alexandria

Address: 2344 N Macarthur Dr, Alexandria, LA 71303
Phone Number:
Location: United States > Louisiana > Alexandria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #3 of 20 Hotels in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Alexandria 2*
Number of rooms: 88
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