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“Exellent Service” 5 of 5 stars
Review of Courtyard by Marriott Alexandria

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Courtyard by Marriott Alexandria
3.0 of 5 Hotel   |   3830 Alexandria Mall Drive, Alexandria, LA 71301   |  
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Ranked #6 of 20 Hotels in Alexandria
Certificate of Excellence 2014
New Orleans, Louisiana, United States
1 review
1 helpful vote 1 helpful vote
“Exellent Service”
5 of 5 stars Reviewed November 15, 2013

The Front Desk Lady, Elaine Paten, was great. She's a people person and very professional. The lady that cleaned by room did a marvelous job too. Her name was Quan. When I am in that area again I will definitely go back there.

Room Tip: Speak to Elaine Paten
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Courtyard by Marriott Alexandria, responded to this review, November 29, 2013
We thank you for choosing your stay here at the Courtyard in Alexandria. We are pleased that you really enjoyed your stay with us and the recognition for one of great team members. We hope that you will come back and stay with us if you have plans to return to the area.

Sincerely,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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81 reviews from our community

Traveler rating
    39
    22
    11
    6
    3
See reviews for
17
9
5
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
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English first
TN
Top Contributor
54 reviews 54 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed November 12, 2013

What a disappointment. It was cold and the heating did not work. I called the front desk and it took a long time for someone to come up to my room. The lady was very polite and knew nothing.
As a Platinum Marriott I received nothing, not even a cup of coffee. The room next to me was quite noisy, and I could hear all the activity...

On the positive side the rooms are quite spacious. The lobby is large, and well lit

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Courtyard by Marriott Alexandria, responded to this review, November 21, 2013
We thank you for choosing your stay with us at the Courtyard by Marriott here in Alexandria. We do apologize for the inconvenience that we may have caused you during your past stay. We have addressed your concerns with our staff to ensure that we improve. We do have your best interest at heart and would hope that if you are ever back in the area that you would reconsider staying with us. If so, please contact me directly and we'll be anticipating to provide you with great service!

Sincerely,
Management
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Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 1, 2013

This new and spacious property is situated in the Alexandria mall.
There are many restaurants and shops in the mall.
The staff are fantastic.They are easy to work with and very professional .
I had. 6AM flight to visit my new grandson last Sat and left the car keys in my room.
I took taxi to airport .
I called the next day and Elaine at the front desk had a set of keys( the wrong ones), but followed up with Housekeeping and they found the keys in my room.
Elaine went out of her way to help me.
She was so pleasant and smiled all the time and made sure when I returned I received the keys.
She is an outstanding employee and a credit to Marriott Courtyard in Alexandria.
I called the General Manager to compliment Elaine.

Room Tip: As a Platinum member I was upgraded to an extended King room which had a microwave and mini fridge...
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 25, 2013

The hotel is only three years old and has the retro look lobby area which is very spacious and allows for quiet corners for business meetings if necessary. Also if weather is nice there is additional space outside. Rooms very clean and bed extremely comfortable. Location is not far off the interstate so easy access if traveling by car. About 5 miles from airport and takes a while if you are flying. Staff was great!

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pearland, Texas, USA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 20, 2013

THE HOTEL IS VERY CLEAN, SAFE AND IN A PERFECT LOCATION TO ACCOMADATEEVERYONE IN YOUR PARTY
All personnel was so professional and Elaine's service was immaculate
My stay was during the World Series and the hotel wasextremely busy but Elaine always made me feel great with her contagious smile and her wonderful customer service. She was never too busy to assist
(Marriott is the ONLY hotel I visit when in Alexandria)

Room Tip: The hotel is very clean, safe and in a perfect location to accomadate everyone in your party.
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
1 review
5 of 5 stars Reviewed August 6, 2013

I travel to Alexandria, La. often on business. Every week Elaine greets me with a smile and expeditious service. She has a wonderful personality and is a great help. She's a great person and asset to this company. James is also extremely helpful and knowledgable. If there's any problem he makes sure that things get straightened out right away. In all the rooms are great and always clean. Great staff.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Top Contributor
70 reviews 70 reviews
35 hotel reviews
Reviews in 32 cities Reviews in 32 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed July 27, 2013

Our family stayed at this Courtyard last weekend. I think we had about 10 rooms. The rooms were all clean and comfortable. Hotel has a nice pool and patio area out back. Living room area is very comfortable. We used part of the downstairs lobby seating area Sunday morning for a birthday gathering. Hotel is nicely located in Alexandria near shopping center area and has good access to I-49, especially headed south. Strangely, hotel does not offer complimentary breakfast or even coffee, but there is an in hotel restaurant with a very limited food and drink menu. The restaurant is convenient but if you have time, just go to the nearby IHOP or one of many other places. There are small coffee machines in the rooms.

Room Tip: We stayed in Room 301 which is a 2 room suite. This was a very comfortable room with a king size be...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Alexandria

Address: 3830 Alexandria Mall Drive, Alexandria, LA 71301
Location: United States > Louisiana > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 20 Hotels in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Alexandria 3*
Number of rooms: 96
Official Description (provided by the hotel):
If you're looking for hotels in Alexandria, LA, you'll love the stylish new Courtyard Alexandria. Our Louisiana hotel is next to Alexandria Mall and minutes from LSU-Alexandria. We're also close to Proctor & Gamble, Christus St. Frances Cabrini Hospital, and CLECO, as well as attractions like the Alexandria Zoo, England Airpark, and Riverfront Center. Our hotel features free Wi-Fi and high-speed wired Internet access, plush bedding, ergonomic work spaces, 32" flat-screen TVs, and mini-refrigerators in every room and suite. Our modern, open lobby boasts a meeting space, business library, and 52" GoBoard touch-screen TV. The Bistro offers delicious breakfasts and dinners, as well as beverages from Starbucks and our full bar. Eat. Drink. Connect. Burn calories in the fitness room or simply relax in our sparkling pool. Planning an event? Let us know - our largest space hosts up to 40. Our Courtyard hotel by Marriott offers style and service that few Alexandria, LA hotels can match - so make a reservation today! ... more   less 
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