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“Loved it” 5 of 5 stars
Review of InterContinental Playa Bonita Resort and Spa

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InterContinental Playa Bonita Resort and Spa
4.5 of 5 Resort   |   Road to Veracruz km 7 | Arraijan District, Panama City, Panama   |  
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Ranked #36 of 111 Hotels in Panama City
Montreal, Canada
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
39 helpful votes 39 helpful votes
“Loved it”
5 of 5 stars Reviewed February 17, 2014 via mobile

Stayed at the hotel from feb 14-21 2012 Loved this hotel ,the rooms were very clean and nice ,food was good, infiniti pool was very nice,staff were very kind and helpfull ,hotel is very well located close to everything (canal,mall,downtown,old city ect) that said you are compromising location over beach ,what im trying to say ...THERE IS NO BEACH lol you cant swim in the beach ,to the point that there arent even beach chairs ,but to tell u the truth being a beach bum i actually did not even care,i loved panama and everything about it :-) so i would definitly recomend any1 this hotel !!!


Oh and the beauty of this hotel is that every room has beach and mountain view and the cool thing is when ur walking to ur room theres a big chance you can see monkeys on the back of the hotel

P.s try to ask top floor best views

Stayed March 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IPB Guest R, Front Office Manager at InterContinental Playa Bonita Resort and Spa, responded to this review, February 18, 2014
We feel very glad that you post this comment and that you are sharing the good impressions you took from your recent stay in our Resort so other future guests will be glad to visit us. As you mention, we are located among the Rainforest that is why we have beautifull views every where and ocean view from every room.
Thank you for taking part of your time to post this comment, I hope you visit us again to have the opportunity to serve you once again.
Warm regards,
Victor Quiceno
Front Office Assistant Manager
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781 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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English first
New York City, New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 13, 2014

My husband and I shared 3 lovely days at this resort. Great pool area, and the buffet lunch at the Pelican restaurant was fantastic. The only downside to this trip was the Chef at the Lighthouse restaurant. I entered the restaurant trying to make a reservation and encountered the chef. Before I even asked if there was availability, he told me the restaurant was completely booked that evening. Friends who dined at the restaurant the same night remarked that 3/4 of the tables were empty.
So — tell your chef to drop the attitude — he was dismissive and exclusionary — not a plus in a what should be a service oriented established.

Room Tip: Get a room on a higher floor (4th or 5th floor) to get a wonderful view of the pacific ocean.
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IPB Guest R, Front Office Manager at InterContinental Playa Bonita Resort and Spa, responded to this review, February 18, 2014
Dear ExCoachnyc,
We feel so glad that you considered our Resort is lovely for you and that you enjoyed your stay with good food in the Pelican Grill, great pools & I hope the 3 days you spent with us have been momorable. I apologize for the inconvenient you reported in your comment, we absolutely will follow up on that to improve our quality of service.
Thank you for posting your comments and I hope you come back again.
Greetings from Panama.
Victor Quiceno
Front Office Assistant Manager
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Bogota, Colombia
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 10, 2014

Well. you know how important is internet in our lives. This hotel CHARGES for it. 7 USD for an hour plus taxes. This is if you want to use it in your room. Otherwise, you can go down to the lobby and there you can use free wi-fi. However, if you like some privacy this is a drawback. The rest is fine, really. All you can eat, all you can drink and there's a beautiful beach and nice pools. Well, in the pools you can swim and relax but you cannot dive, those pools are 1,40 m deep or 6 something feet deep. There's something else. If you don't have a good cell phone plan, forget about making phone calls from the public phone because THE EMPLOYEES in this hotel refuse to change some quarters. Let me rephrase, it is not that they don't want to, it is that they Never have any change. Not even for some bucks for you to call home and say you're ok. Anyways, just some observations. My trip goes on and who knows? This is going to be a hell of an adventure. TOMORROW I'M GOING WITH MY WIFE INTO THE PANAMA CANAL. Awesome!!!!

Room Tip: YOU CANNOT CHOOSE A GOOD ROOM. Well, that's what I experienced. Maybe if you specify it beforeha...
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IPB Guest R, Front Office Manager at InterContinental Playa Bonita Resort and Spa, responded to this review, February 18, 2014
Dear JUan P,

Thank your for taking part of your time to share your comments since guest comments are pretty important to us. We are very pleased that you spend some valuable time with us. I apologize for the inconveniences you reported, we are working hard to improve our quality service. By other hand, I hope the trip to the canal was great.
Warm Regards,
Victor Quiceno
Front Office Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Ontario, Canada
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 9, 2014

We stayed for 2 weeks starting January 24/14 and would highly recommend this hotel if you are looking for a relaxing holiday in the sun. This is an elegant hotel, all rooms ocean view and distant view of the ships lining up through the Panama canal. The food is excellent - hats of to the chefs! - The Lighthouse is a perfect venue for a special dinner a la carte. Wonderful staff and service. Lovely grounds. The beach is good at high tide - low tide exposes a dramatic view of vulcanic stone outcropping. A trip to town is $25 one way - but one guest told us that he called Yellow cab himself and only paid $10! - But why would you want to leave paradise anyway??

Room Tip: The high rooms are great for watching ships lining up - but since this is a fair bit away it would n...
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IPB Guest R, Guest Relations Manager at InterContinental Playa Bonita Resort and Spa, responded to this review, February 10, 2014
Dear Bootleggers, we appreciate you have taken your time to share your comments with us. These are very important to constantly improve our standards of service quality. We are very pleased that you had a good time with us at InterContinental Playa Bonita Resort and Spa.
Very happy you enjoyed a special dinner a la carte at the Lighthouse Restaurant. And the Wonderful staffs we have and service them offer you.

Looking forward to seeing you again! Best Regards from Panama.


Patricia Lezcano
Concierge & Guest Relation Manager
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London, United Kingdom
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 7, 2014

Having stayed in 3 different hotels in Panama on a recent trip, I would say this one was the best by far. When you enter the Playa Bonita you are amazed at how beautiful the hotel is. The staff look after you and speak great English. At some of our other hotels the staff struggled to communicate with us. The resort looks beautiful & there's always entertainment. I wasn't happy with the view from the room & they happily found me another one with amazing views. The rooms are well maintained and gorgeous.
I would stay here if I was ever to visit Panama again. I would never book through The Holiday Place though, I can't imagine why they charge people to use their service.

Room Tip: The higher the room the better the view
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  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IPB Guest R, Guest Relations Manager at InterContinental Playa Bonita Resort and Spa, responded to this review, February 10, 2014
Dear From C to C, Thank you for your review! We are very pleased that you had a good time with us at InterContinental Playa Bonita Resort and Spa.
Very happy you enjoyed our hotel and the staff was very helpful with you and amazing views from your room.

Looking forward to seeing you again!


Patricia Lezcano
Concierge & Guest Relation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
4 of 5 stars Reviewed February 5, 2014

We chose to visit Panama and stay at the Intercontinental a Playa Bonita. The rooms were clean and spacious, the grounds were very attractive and well maintained and the resort was very nice overall. I will also say that Francisco, who is one of the concierges, was wonderful to work with. He was very helpful in arranging for private tours and other requests we made.

The one area that needs improvement is the service at the pool area, there was nobody there to offer service for drinks or other requests. Overall, we were very satisfied with the resort and I would recommend it to friends planning on going to Panama.

Room Tip: Request a higher floor, the view improves and you go up.
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IPB Guest R, Guest Relations Manager at InterContinental Playa Bonita Resort and Spa, responded to this review, February 7, 2014
Dear M Brad S, Thanks for choose InterContinental Playa Bonita Resort and Spa, we appreciate you are taking the time for written this review. We appreciate your feedback and recognition to Francisco for helped you on making your stay more pleasant and reserve excellent tour for you.
Sorry for the inconveniences with our service at the pool area. We are going to make the necessary corrections in order to provide a better service.
We hope to see you back and have the opportunity to serve you once again. Greetings from Panama.


Patricia Lezcano
Guest Relation Manager
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Jonesboro, Arkansas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 25, 2014

The grounds are immaculate and beautiful. The staff is willing and available to please at all hours. BUT..the room was not top notch for a 5 star hotel. The floor was dirty and remained that way for the two nights that we were there. There were cobwebs on the lamps. We had to phone for towels and a second coffee cup each day. The shower was not cleaned. I washed my hair one night, my husband moved my hair from the drain, and the hair was still there the next night. The room was far below the quality expected and paid for in such a hotel.

Room Tip: Do not be shy about requesting the quality that you deserve.
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  • Stayed January 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IPB Guest R, Guest Relations Manager at InterContinental Playa Bonita Resort and Spa, responded to this review, January 29, 2014
Dear Jane O Greetings from InterContinental Playa Bonita Resort & Spa. Thank you so much for taking the time to share your comments. Our goal is to not only provide superior guest service but also to exceed each and every one of our guests’ expectations.
We will take into consideration your review to take corrective actions in the areas that you mention. We do apologize for don´t filling your expectations with our rooms.
Thank you so much for letting us know how we’re doing; we certainly appreciate it!
Looking forward to seeing you again! Warm Regards from Panama,

Patricia Lezcano
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Playa Bonita Resort and Spa

Address: Road to Veracruz km 7 | Arraijan District, Panama City, Panama
Phone Number:
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Panama City
#13 Spa Hotel in Panama City
#21 Luxury Hotel in Panama City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Playa Bonita Resort and Spa 4.5*
Number of rooms: 303
Official Description (provided by the hotel):
Everything you need is here at this luxury hotel in Playa Bonita Panama, from golden sands to jungle walkways, infinity pools to 10,000 square metres of tranquil spa. Feel transported in tropical resort seclusion just minutes from Panama City and the wonders of the Panama Canal. Explore the colonial and shopping districts, Punta Bruja Nature Reserve or simply watch the ocean from spacious suites or the Lighthouse restaurant at this luxury resort hotel in Panama. ... more   less 
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Also Known As:
Intercontinental Playa Bonita Hotel Panama City
Intercontinental Panama City
InterContinental Playa Bonita Resort And Spa Panama/Panama City
Playa Bonita Panama

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