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“So-So” 3 of 5 stars
Review of Courtyard Panama Multiplaza

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Courtyard Panama Multiplaza
3.5 of 5 Hotel   |   Via Israel, Multiplaza Pacific Mall | Punta Pacifica, Panama City, Panama   |  
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Ranked #45 of 111 Hotels in Panama City
Onalaska, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“So-So”
3 of 5 stars Reviewed March 24, 2013

We were part of Caravan Tour. Food was ok, but lacked variety.
The Pool was tiny with no water filter, so very dirty. They need a water filter for safey use.
There was self service laundry machines, but only one set for a hotel with 8 floors! It was always in use, except at 5 am.
Ice Machines did not have scoop--so I saw people use their hands--ugh. Not sanitary.
I know that I am in a different country, but those are my observations.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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387 reviews from our community

Traveler rating
    137
    173
    55
    17
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Denver, Colorado
Top Contributor
273 reviews 273 reviews
74 hotel reviews
Reviews in 92 cities Reviews in 92 cities
124 helpful votes 124 helpful votes
3 of 5 stars Reviewed March 20, 2013

I couldn't decide between staying her and staying at the full service Marriott. I wish I had opted for the full service Marriott. The hotel was OK. I stay over 150 nights a year in Marriott properties and this is a very typical Courtyard property. It had a decent to good buffet breakfast in the morning. The REALLY need to do something about the programing of their elevators. I was on the 8th floor and sometimes we had to wait for what seemed like forever for an elevator. As everyone else has said, the location is great if you want to be next door to the mall. Customer service was not that great. It was hit or miss on finding someone who spoke english well enough to communicate. I also am used to a special welcome as a Marriott platinum premier guest, but I am not even sure they knew what a platinum premier was. Next time back to Panama I will stay at the full service hotel.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, Massachusetts
Top Contributor
65 reviews 65 reviews
12 hotel reviews
Reviews in 33 cities Reviews in 33 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed March 20, 2013

One expects the experience of staying in a Marriott Courtyard to be predictable. The first problem here is that even at the front desk hardly anyone spoke English and those few who did could barely communicate. We were "upgraded" to the 8th floor but it was nothing special. The window was so dirty you could not see out. The restaurant did not have a menu, only an over-priced very average buffet. And none of the wait staff spoke English making it almost impossible to get service. The pool was an oversize bathtub. We had to ask for shampoo and lotion after the first day's small bottles were gone. Overall, not up to expectations for a Marriott.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Top Contributor
97 reviews 97 reviews
43 hotel reviews
Reviews in 43 cities Reviews in 43 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed March 15, 2013

It is located next door to an excellent mall that has everything you need. It has a do it your self coin laundry. An excellent restaurant, buffet style. Great beds and linens. A small but decent swimming pool and lounge area.

Room Tip: Level 2 is good for convenience to the restaurant higher levels have better views of the city
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panamahotel, General Manager at Courtyard Panama Multiplaza, responded to this review, March 17, 2013
Thank you very much for sharing your comments with us, we appreciate them very much, the advantage of finding just a few steps from our lobbies a variety of more than 400 stores, restaurants, movie theaters, supermarket and more makes us the place to be when you visit Panama City.

We hope to welcome you on your next trip to Panama.

Regards,

Carlos Diago
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 8, 2013

Older Marriott Hotel.
Rooms were ok, food needs up grade. Dinner was $23 and NOT worth it. Breakfast was fine.
Went next door to Mall and ate better for less. Great shopping available next door, including a regular supermarket
Didn't try pool but it's there. Best part of hotel was free wifi in all rooms.

If this review was helpful to you. Please leave a helpful review for me.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Panamahotel, General Manager at Courtyard Panama Multiplaza, responded to this review, March 17, 2013
Thank you for taking the time to let us know how your stay was. We are sorry to hear that you did not enjoy your time with us. We take your comments very seriously and are committed to improving in the areas you have mentioned.

Regars,

General Manager
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Loveland, Colorado
Top Contributor
120 reviews 120 reviews
79 hotel reviews
Reviews in 74 cities Reviews in 74 cities
188 helpful votes 188 helpful votes
4 of 5 stars Reviewed February 25, 2013

We came into Panama City a day early for a Caravan tour and stayed at this hotel. We found it very clean and comfortable. The staff were friendly and helpful. The buffets were good and plentiful to include an omlette station.
Having the Multiplaza mall next door was very nice. Just a short walk to a pharmacy and grocery store. We would stay here again.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panamahotel, General Manager at Courtyard Panama Multiplaza, responded to this review, March 17, 2013
Thank you for taking the time to review our hotel, we are glad that you enjoyed our comfortable bedroom as well as the food and beverage served during your meals with Caravan. We also glad that you found our staff helpful and friendly .

The advantage of finding just a few steps from our lobbies more than 400 stores, restaurants, movie theaters, supermarket and more for your entertainment makes us the place to be when your in Panama.

We will be happy to welcome you back whenever your travel plans bring you back.

Regards,

Carlos Diago
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laguna Niguel, CA.
Top Contributor
74 reviews 74 reviews
12 hotel reviews
Reviews in 27 cities Reviews in 27 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 25, 2013

This is a nice Hotel just steps away from a beautiful modern Mall. Panama City is a mess right now with major Construction everywhere therfore it takes forever to get anywhere in this interesting City.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panamahotel, General Manager at Courtyard Panama Multiplaza, responded to this review, March 18, 2013
Thank you for taking the time to review our hotel, we are glad that you enjoyed your stay with us.
The advantage of finding just a few steps from our lobbies all the entertainment with more than 400 stores, restaurants, movie theaters and more make it convenient to all of our guests.

We hope to welcome you on your next trip to Panama,

Best regards,

Carlos Diago
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Panama Multiplaza

Address: Via Israel, Multiplaza Pacific Mall | Punta Pacifica, Panama City, Panama
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Panama City
#6 Family Hotel in Panama City
#11 Romantic Hotel in Panama City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Courtyard Panama Multiplaza 3.5*
Number of rooms: 248
Official Description (provided by the hotel):
Courtyard at Multiplaza Mall is the only hotel within Multiplaza shopping complex, with more than 350 venues where you will find department stores, boutiques, movie theaters, restaurants, coffee shops and the best nightlife in Panama. This hotel is located at the heart of the entertainment and business center in Panama City, next to Torre Las Americas corporate center and Punta Pacifica Hospital. Just a few minutes away from the hotel you will find Costa del Este Business Park and Tocumen Airport. Hotel amenities include room service, sushi bar, coffee shop, a fully equipped gym, outdoor pool and business center. Guests can enjoy a buffet or select a la carte in our restaurant Pacific Grill which serves breakfast, lunch and dinner. All rooms feature 40" LCD TVs, free Wi-Fi internet with streaming speed access, sound proof windows, 300-thread count Egyptian cotton linen sheets and more. The Panama Canal, Causeway of Amador, Casco Antiguo and other attractions are at your fingertips when you stay with us. ... more   less 
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Also Known As:
Courtyard Panama City
Panama City Courtyard
Courtyard Panama Multiplaza Panama City

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