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“Very good hotel, but pricey” 3 of 5 stars
Review of Courtyard Panama at Multiplaza Mall

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Courtyard Panama at Multiplaza Mall
3.5 of 5 Hotel   |   Via Israel Avenue | Multiplaza Pacific Mall, Panama City, Panama   |  
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Ranked #33 of 112 Hotels in Panama City
Satellite Beach, Florida
Top Contributor
103 reviews 103 reviews
57 hotel reviews
Reviews in 59 cities Reviews in 59 cities
125 helpful votes 125 helpful votes
“Very good hotel, but pricey”
3 of 5 stars Reviewed July 15, 2012

This is a typical Courtyard in most respects, which is very good. You get what is IMO the best bed in the business, a large, clean room, and courteous bi-lingual staff. However, in the $200 a night range, i expect pretty much perfect, and you just don't get it.

When I checked in, I noticed a very musty odor in my room (426). I asked to be moved, which was handled immediately. Unfortunately, the next room had the same odor. I think it's the air conditioner ducting, as the room was clean and, importantly, dry and dehumidified.

Minor issue was that the chair arm was falling off. Yes, could happen anywhere, but at $200 a night...?

I was borderline 4 stars on this one, i admit, but I have to take into consideration the price range.

Stayed July 2012, traveled solo
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453 reviews from our community

Traveler rating
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    64
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Rochester, New York
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 9, 2012

A nice clean hotel with very helpful staff. Although I was traveling with my wife, who is fluent in Spanish, the staff would always answer my questions (in my poor spanish) in English! Rooms are clean and quiet. It is attached to a very nice high end mall and getting into center city is very easy. The breakfast buffet was good with a large variety of Panamanian choices, as well as general fare of bagels, toasts, breads, and cereals. I would definitely stay in this hotel again.

Room Tip: Corner suites are suitable for families with 3 or more children, and is much more economical than ha...
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  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Carolina Vidal Director of Sales & Marketing at Courtyard by Marriott Panama Real Hotel at Courtyard Panama at Multiplaza Mall, responded to this review, July 14, 2012
Thank you very much for your nice comments, we feel thrilled that you enjoyed your stay with us, particularly the quality of service in our friendly staff.

We will be more than happy to welcome you back in the near future, so you can enjoy our great location next to the Multiplaza Mall!

Regards,

Carolina Vidal
carolina.vidal@courtyard.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jahmekyah
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 2, 2012

This was my second stay at this property in the past three years. Stayed there recently for a quick mini-getaway to Panama City. Selected this property for two main reasons; (1) it is consistent with the Marriott brand; and (2) two good value. As others have indicated it is a nice location within a few literal steps to the mall where you have options to shop at some high-end stores and eat. The service is consistently high. The staff is friendly and you can tell they work hard to make sure that the guests are happyThe property has a really nice tropical boutique-type feel to it which is very different from the traditional Courtyard by Marriott brand. The rooms are a nice size and they are clean and well kept. Most of the room views are more a city/urban view. There is nice gym and a pool on the second floor of the property. Wifi is free at this property. I shouldn't have to say that, but for many other properties in Panama you will have to pay for wifi. There is a nice bar on the main floor and a restaurant on the second floor with there is a nice breakfast buffet. The breakfast buffet will probably be your best option in that area of Panama City.

  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Carolina Vidal Director of Sales & Marketing at Courtyard by Marriott Panama Real Hotel at Courtyard Panama at Multiplaza Mall, responded to this review, July 14, 2012
Hello Jahmekyah!

Thank you for taking the time to review our hotel, we are glad that you enjoyed our confortable bedroom, our gym and pool area, as well as our Pacific Grill restaurant and The Corner Bar.

We hope to welcome you back in your next trip to Panama,

Regards,

Carolina Vidal
carolina.vidal@courtyard.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Cayman
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 19, 2012

Two of us traveled to Panama City from the Caymans for a 4 night adventure, From the moment we got there to the moment we left, everyone was very friendly and approachable, helpful and informative. The rooms were nice, always cleaned and stocked well, and quick service. The bathroom was stocked well daily, there was a nice tv, (limited english channels) no movies which was fine though, and the pillows and beds were very comfortable which is always important!! The included breakfast was good every morning, a lot to pick from and everything was fresh.
I will definitely learn more spanish for next time for the trip in general, but I would very much recommend this hotel to anyone, it has a pool, cheap Panama beer from the Market which was real good for only US$1, attentive staff and just everything taken care of in general.
My only complaint was that the doors closing were quite noisy, but it didnt really keep us up too much and this seems to happen in a lot of hotels.
I would stay here again, no questions asked.

Room Tip: I dont know if all the rooms are adjoining, but my only complaint would be that the doors shutting w...
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Carolina Vidal Director of Sales & Marketing at Courtyard by Marriott Panama Real Hotel at Courtyard Panama at Multiplaza Mall, responded to this review, July 14, 2012
Hello SAM1979GC

Thank you very much for your nice review, we are thrilled to know that you enjoyed your stay with us and appreciate our comfortable rooms and our friendly and attentive staff.
We appreciate your comments, regarding the doors they're being taking in consideration and we are working on it.

If you have plans to come back to Panama, please don’t hesitate to contact me.

Regards
Carolina Vidal
carolina.vidal@r-hr.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malden
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 13, 2012

Clean, good internet access, reasonable food. Next to fantastic mall.
Gave postcards to staff and money for stamps on two separate ocassions. No postcards ever showed up. Complained to Marriot (twice) and got standard reponse of "we contacted the hotel and they said the postcards were mailed.."
That said, I noticed that in my first complaint, I listed the other Marriot in Panama. So how could they ever have confirmed that the postcards were mailed. I am still pushing Marriot for an explanation.
Would I ever stay there again? NO!

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port of Spain, Trinidad
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 5, 2012

We stayed here for 4 nights at the end of May 2012. We had a late arrival due to late flight and long lines at immigration at Tocument Airport. The check-in was quick with no hiccups. The room had a nice city view and was clean and well kept. The buffet breakfast which was cimplimentary with the room was always very good. Especially loved the fruits, homemade yogurt and fresh fruit juices. Alway clean and the service was always top notch. Located next to multiplaza was a plus as we were able to do some shopping as well as the movies. Overall I would stay there once I'm visiting Panama.

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Panamahotel, Sales & Marketing at Courtyard by Marriott Panama Real Hotel at Courtyard Panama at Multiplaza Mall, responded to this review, July 14, 2012
Dear Rachelle M

Thank you for taking the time to share your comments, we appreciate it very much. We are glad that you enjoy the homemade yougurts and fresh juices in our breakfast at our Pacific Grill Restaurant.

Being next to Multiplaza Mall, makes it convinient to all our guests, since you can find a variety of restaurants, movie theaters, supermaket and around 300 stores.

If you have plans to come back to Panama, please don’t hesitate to contact me.

Regards
Carolina Vidal
carolina.vidal@courtyard.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 16, 2012

We stayed at this hotel several time over the past 2 years....it was always a wonderful experience. It it located next to the "gringo" mall. Lots of the top rated stores are located in that mall as well as Benihanas and TGI Fridays. Top stores like Jimmy Choo, Gucci, & Movado as well as a great movie theatre with VIP seating where you sit back in a nice leather recliner during you movie. The hotel is located in a very busy metropolitan area of town. Great breakfast, but expensive. An awesome bar area as well as nice pool. The employees are so nice and extremely helpful. If you are not one to get out & about to explore...this is a great place to stay...you have it all right there. This is a very safe area of town, I never hesitated going out by myself or allowing my 13 yr old to go by himself.

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Panamahotel, Sales & Marketing at Courtyard by Marriott Panama Real Hotel at Courtyard Panama at Multiplaza Mall, responded to this review, July 14, 2012
Dear Singing girl

We appreciate your kinds coments, as you mention being next to Multiplaza Mall, makes our location very convinient to all our guests, since you can find a variety of restaurants, movie theaters, supermaket and arround 300 stores.

We hope to welcome you in the near future,

If you have plans to come back to Panama, please don’t hesitate to contact me.

Regards,

Carolina Vidal
carolina.vidal@courtyard.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Panama at Multiplaza Mall

Address: Via Israel Avenue | Multiplaza Pacific Mall, Panama City, Panama
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Panama City
#6 Family Hotel in Panama City
#11 Romantic Hotel in Panama City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Courtyard Panama at Multiplaza Mall 3.5*
Number of rooms: 248
Official Description (provided by the hotel):
Courtyard at Multiplaza Mall is the only hotel within Multiplaza shopping complex, with more than 350 venues where you will find department stores, boutiques, movie theaters, restaurants, coffee shops and the best nightlife in Panama. This hotel is located at the heart of the entertainment and business center in Panama City, next to Torre Las Americas corporate center and Punta Pacifica Hospital. Just a few minutes away from the hotel you will find Costa del Este Business Park and Tocumen Airport. Hotel amenities include room service, sushi bar, coffee shop, a fully equipped gym, outdoor pool and business center. Guests can enjoy a buffet or select a la carte in our restaurant Pacific Grill which serves breakfast, lunch and dinner. All rooms feature 40" LCD TVs, free Wi-Fi internet with streaming speed access, sound proof windows, 300-thread count Egyptian cotton linen sheets and more. The Panama Canal, Causeway of Amador, Casco Antiguo and other attractions are at your fingertips when you stay with us. ... more   less 
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Also Known As:
Courtyard Panama City
Panama City Courtyard
Courtyard Panama At Multiplaza Mall Panama City

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