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“I would stay again & again.” 5 of 5 stars
Review of Radisson Decapolis Hotel Panama City

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Radisson Decapolis Hotel Panama City
4.0 of 5 Hotel   |   Avenida Balboa-Multicentro, Panama City, Panama   |  
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Ranked #23 of 111 Hotels in Panama City
Washington, DC
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“I would stay again & again.”
5 of 5 stars Reviewed May 1, 2014

A very chic and modern place in the middle of downtown. There isnt anything bad I can say. I did have issues with WIFI, but I was on the 28th floor. The beautiful view of the downtown and the bay made up for that. :-)

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssenega, Director de Recepción at Radisson Decapolis Hotel Panama City, responded to this review, May 2, 2014
Dear guest,

Thank you for taking the time to share your experience with us.

On behalf of our entire staff at Radisson we apologize for the concerns you shared about your experience at this hotel. We are working diligently to improve the high speed internet service in our hotel. I understand that this is an important amenity for our guests, and I am truly sorry for any inconvenience this caused for you.

We appreciate your feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

Sincerely,

Santiago Senega
Front Office Manager
coordinador.recepcion@decapolishotel.com
Radission Decapolis Panama
+507-215-5000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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861 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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English first
Panama City, Panama
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 25, 2014

what else do i need? Decapolis hotel has everything! really comfy rooms, swimming pool with a small bar, Fusion restaurant has the best brunch in the city! and the SPA has a small gym, its just perfect!
Also, brava pizza restaurant is in the lobby of the hotel, and multicentro mall(with a foodcourt, a cinema and a casino) is near the hotel, and ofcourse Hard Rock Hotel is 1 block from decapolis!
business-couples-family-friends-and solo! you should try the decapolis experience.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssenega, Director de Recepción at Radisson Decapolis Hotel Panama City, responded to this review, April 30, 2014
Dear Alexandra,

Thank you for taking the time to share your experience with us. We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,

Santiago Senega
Front Office Manager
coordinador.recepcion@decapolishotel.com
Radission Decapolis Panama
+507-215-5000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Top Contributor
52 reviews 52 reviews
27 hotel reviews
Reviews in 43 cities Reviews in 43 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 25, 2014

Spent a few days in April 2014. Great location 20 minutes from the airport and direect connection to MultiCentro. Excellent breakfast. Ate at Fusion Restaurant and had a 5 star meal. Staff is very professional and rooms are modern and bright. Would go back with pleasure.

Room Tip: Rooms at the top for great views
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssenega, Director de Recepción at Radisson Decapolis Hotel Panama City, responded to this review, April 30, 2014
Dear guest,

Thank you for taking the time to write about us. I am thrilled to see that you enjoyed your stay at Radisson in Panama City!

I have shared your compliments with the team. Thank you for giving me the opportunity to recognize them for a job well done and to remark to them the importance of a good attitude in the hospitality industry.

On behalf of our entire staff at Radisson we thank you for your business and we are looking forward to welcome you back again!

All the best,

Santiago Senega
Front Office Manager
coordinador.recepcion@decapolishotel.com
Radission Decapolis Panama
+507-215-5000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 22, 2014

The people at the front desk and business center were very helpful, friendly, and pleasant. One of the guys at the front door and I worked out a deal that he would get us a nice cab and negotiate the best price and I would give him a couple of bucks. The lady bartender in the lobby bar could not have been more rude, nor could she have provided any worse service.
The room, location, etc., were fine but the pool sucks. It is on the fourth floor outside next to an elevated roadway so it feels a bit like putting a chaise lounge on the shoulder of an interstate highway.
All in all, it was great for the price.

Room Tip: Get a room on a high floor but on the opposite side of the hotel from the construction noise.
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssenega, Director de Recepción at Radisson Decapolis Hotel Panama City, responded to this review, April 28, 2014
Dear Patricio,

Thank you for taking the time to share how was your stay with us. We are thrilled to see that you enjoyed your time at the hotel.

Anyhow, I have shared your comments with the staff and I assure you we are working diligently to ensure a similar situation does not occur again in the future. Thank you for giving me the opportunity to recognize them for a job well done and to remark to them the importance of a good attitude in the hospitality industry.

On behalf of our entire staff at Radisson we thank you for your business and hope to see you again when your travels bring you back to the area!

Sincerely,

Santiago Senega
Front Office Manager
coordinador.recepcion@decapolishotel.com
Radission Decapolis Panama
+507-215-5000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 21, 2014

this place was a mass of contradictions. the lobby was bizarre...all dark black lighting and pounding music and sushi bar (with mediocre sushi). the rooms were very nice and well appointed, clean and we got a suite which worked well for our family. the breakfasts were really great, with tons of good food and fruit. there is a HUGE construction site literally right next to the hotel..debris floats down to the pool. So be prepared for construction noise if you are on that side. The hotel "taxi" service is also a complete ripoff. They will tell you that for security you should take their drivers, then charge you 10x the going rate. And the driver they gave us got completely lost. More than once we booked a ride, only to be told later it was much more than initially quoted. they were supposed to meet us at the airport and didn't show, then when we found the booth they arranged a ride for us, more than I had been told on the phone, and $30 more than the regulated taxi rate. When we realized that the yellow taxis are safe, cheap and really easy to find, we stopped using the hotel drivers, and that worked great. But the hotel staff still pressured us. One staff member (concierge, front desk, etc, was really nice and smart and helpful. the others were pleasant but clueless. I would choose another hotel over this one...we stayed one night at the waldorf Astoria when we came back thro ugh PC--cheaper, much nicer rooms. (no breakfast though). And no ripoff drivers.

Room Tip: ask for the side away from the construction, and up high, away from the lobby music
See more room tips
  • Stayed April 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssenega, Director de Recepción at Radisson Decapolis Hotel Panama City, responded to this review, April 28, 2014
Dear Ann,

Thank you for taking the time to share your experiences with us. In reviewing your comments I noticed areas where I consider being not acceptable, including transportation service, pool area and some comments about the staff.

I want to make sure that you feel your comments were heard.

I'm hoping that you'll visit us again. If you'd like, you can reach me at the phone number or email listed below. It would be a pleasure to personally discuss with you any specifics and / or suggestions you'd like to offer.

We are working diligently to correct these issues and I appreciate that you brought them to my attention.

Sincerely,

Santiago Senega
Front Office Manager
coordinador.recepcion@decapolishotel.com
Radission Decapolis Panama
+507-215-5000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City, Panama
Top Contributor
53 reviews 53 reviews
6 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 26, 2014

Rooms are very spacious and staff is very professional. Got lucky and slept in a room in the upper levels, the views are just incredible! although there is some noise coming out of the machine at the roof.

Room Tip: Highest level is a little noisy
See more room tips
Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssenega, Director de Recepción at Radisson Decapolis Hotel Panama City, responded to this review, April 30, 2014
Dear guest,

Thank you for taking the time to share your experience with us. We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,

Santiago Senega
Front Office Manager
coordinador.recepcion@decapolishotel.com
Radission Decapolis Panama
+507-215-5000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
58 reviews 58 reviews
7 hotel reviews
Reviews in 21 cities Reviews in 21 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed March 20, 2014

We stayed at this hotel for 2 weeks and not once we have been disappointed. The service is great, the staff is always smiling and very helpful. Average hot breakfast but very good and fresh fruits. Nice pool area but not very quiet at the moment cause of the construction next to it.
The room was lovely and spacious and the cleaner was very nice. We never heard a single noise from our room. The sushi menu is very good and not too expensive and the cocktails are nice.
Great location, cheap taxis to downtown or old town or you can even walk (about 30/40mins).
I would go back to this hotel next time.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssenega, Director de Recepción at Radisson Decapolis Hotel Panama City, responded to this review, April 30, 2014
Dear Arnaud,

Thank you for taking the time to share your experience with us. We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,

Santiago Senega
Front Office Manager
coordinador.recepcion@decapolishotel.com
Radission Decapolis Panama
+507-215-5000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Decapolis Hotel Panama City

Address: Avenida Balboa-Multicentro, Panama City, Panama
Phone Number:
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Panama City
#2 Casino Hotel in Panama City
#4 Romantic Hotel in Panama City
#7 Spa Hotel in Panama City
#7 Business Hotel in Panama City
#13 Luxury Hotel in Panama City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Radisson Decapolis Hotel Panama City 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Radisson Panama City
Hotel Decapolis Panama
Panama City Radisson
Decapolis Hotel Panama
Radisson Decapolis Hotel Panama City

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