We stayed in two rooms in your TRYP hotel in the center of that City.
The location is very good, but we had problems from the start. We had confirmed several times adjoining rooms, yet they had our two rooms in separate floors. We insisted on at least the same floor since we were traveling with our two kids and my elderly mother-in-law, miraculously two rooms on the same floor were found. The rooms are comfortable.
But a very NEGATIVE and unbelievable thing happened at check out. They had two miscellaneous charges on the room that not even the front desk clerk knew why they were there. He called the person in charge of the maid service and she explained that the $32 plus tax was basically for two dirty bathroom rugs! Yes those little rug/towels you put on the floor! Imagine that, in a country that rains all the time where you come to see a rainforest and a canal (which means you will encounter mud and other stuff) they expect to keep the bathroom ‘rugs’ clean! I asked why this was not brought to my attention when it happened since according to the bill it had happened two days prior and there was no response. I asked how am I suppose to know that these were my ‘rugs’ and they brought me two dirty rugs and told me they were from my room!
I asked to speak to the manager since I did not agree with the charge and I was told that there was no manager on duty that he was traveling! Eventually the person “in charge” showed up at the front desk and in a very intimidating and in your face manner basically told me that I can either pay it or he could call the POLICE! Since he did not want to give me his name, I asked the front desk clerk and he told me the guy’s name is ‘Ricardo’. We did not want to miss our flight so we paid it.
My family travels often in and outside of the US and we have NEVER been treated like this.
- Official Description (provided by the hotel):
- The TRYP Panama Centro is located in the heart of Panama City in the upscale El Cangrejo, Bella Vista neighborhood just 15 miles from Tocumen International Airport & 250 mts from the New El Carmen Metro (Subway) Station. The convenient location of our hotel puts you within walking distance to some of Panama's best restaurants (40+ or more restaurante within 10 minutes walk), shopping and nightlife ... more less
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- Also Known As:
- TRYP Panama Centro Panama City