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“Home away from home ” 5 of 5 stars
Review of Riande Granada Urban Hotel

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Riande Granada Urban Hotel
3.5 of 5 Hotel   |   Calle Eusebio A. Morales | El Cangrejo, Panama City, Panama (Formerly Granada Hotel and Casino)   |  
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Hotel website
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Hotel amenities
Special Deal
Free breakfast with your stay
Ranked #8 of 112 Hotels in Panama City
British Columbia, Canada
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Home away from home ”
5 of 5 stars Reviewed March 29, 2015

We stayed at this hotel for a week while we explored Panama City and surroundings. We also stayed again a few times going in and out if the city - and we were welcomed back like old friends.
Excellent staff, good breakfast (included), comfortable rooms and great location. This hotel has been thoughtfully and beautifully designed and appointed -
Loved it here. Definitely recommend.

Stayed February 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiandeHoteles, Management at Riande Granada Urban Hotel, responded to this review, March 30, 2015
Dear Stevan L,

Thank you for sharing those kind words with us.

We are thrilled to read that you always felt welcome in our hotel as we place special emphasize on the importance of interpersonal relations. Also, we are glad to know that you didn't find only the service to be excellent but also the food, the location and the facilities. Your feedback is extremely heartening and motivates us to keep on working hard to offer excellent and unforgivable stays to our valuable guests.

We genuinely hope that we will keep being your "Home away from home".

Yours sincerely,

Jonathan Serrano
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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204 reviews from our community

Traveler rating
    131
    50
    17
    4
    2
See reviews for
26
66
10
55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed March 23, 2015

The most beautiful hotel in Panama the Granada hotel.

I was at the Weston and it was terrible .
I has lucky I found this boutique hotel.
The service in Granada is fabulous . The staff are very friendly and make my stay memorable.
The room had a good decoration and the beds are the best !
Food and areas in the Hotel are very nice. The bar outside is great! Service unique.
Breakfast complete and very good .
I definitely will recommend to all my friends .
Here I am a person , they call me by my name.

Stayed March 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiandeHoteles, Management at Riande Granada Urban Hotel, responded to this review, March 24, 2015
Dear J136,

Thank you for having taken the time to post that review.

As we are a much smaller hotel than most of the establishments in Panamá, we can ensure more interaction with our valuable guests and offer a personalized stay. In fact, we believe that our guests deserve a unique and excellent treatment and that's what we are working on constantly. Our main aim is to deliver an experience rather than just a simple room.

We strongly hope that we will have the opportunity to welcome you again soon.

Warm regards,

Jonathan Serrano
Executive Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed March 22, 2015

We spent 4 nights here in march 2015. So glad we chose it. We arrived in Panama after a journey of nearly 24 hours from London and we desperate to get to sleep. The room was one of the most comfortable I have ever slept in, with a massive soft bed. All you really need! The breakfast was pretty good, standard affair of fruit, eggs and cheese but did the job, and it starts from 6 meaning you should have time to get it in before heading out. In terms of location, you are about 10 mins walk from the metro which can take you around certain areas easily, but everywhere else in Panama City will require a taxi (regardless of where you stay really). The other thing to mention was the decor, which was quirky and interesting to say the least.
Whilst in the city I would recommend doing a partial transit of the canal, which although expensive was definitely worth the money and time.

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiandeHoteles, Management at Riande Granada Urban Hotel, responded to this review, March 23, 2015
Dear Beng23586,

We appreciate your taking the time to write this nice review.

It is a pleasure to know that you enjoyed your stay that much and that you could unwind in our comfortable beds after such a long travel. Also, we are thrilled to read that you liked the decor which we believe makes us different from other standardized hotels. Finally, thank you for reminding our readers of our perfect and strategic location in the financial district.

We genuinely hope that we will have the pleasure of welcoming you again in the future.

Regards,

Jonathan Serrano
Executive Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
2 reviews
4 of 5 stars Reviewed March 11, 2015

Great Hotel, good vibes and good people working, the staff is very very helpful. They have a nice swimming pool, pool table, spa, they even have a restaurant and a bar. Town centre
Totally recommended.

  • Stayed March 2015, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiandeHoteles, Management at Riande Granada Urban Hotel, responded to this review, March 12, 2015
Dear Patrice C,

Thank you for taking the time to share your review with us.

We were glad to read such positive comments. Indeed, we are lucky enough to have a great terrace with a swimming pool, a jacuzzi and since last week a "biergarten" with local beers. Adding to that a high level of service, it makes one's stay relaxing, even though as you mentioned it is located in the center of the town.

We are looking forward to welcoming you again.

Warm regards,

Jonathan Serrano
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 8, 2015

To describe this amazing Hotel is simple: I love it, I love it, I love it!
The friendly staff, the rooms, the design of the interieur, the pool, the restaurant...
But go and check by yourself! I' m 100% sure you will love it!

Stayed March 2015, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiandeHoteles, Management at Riande Granada Urban Hotel, responded to this review, March 12, 2015
Dear Myri E,

Thank you for your positive review and of course for recommending us.

It is very heartening to receive such a feedback and puts a big smile in all our faces.

We guess that we will have the pleasure of welcoming you again and we are looking forward to it.

Best regards,

Jonathan Serrano
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed March 4, 2015

So glad i chose this hotel. Stayed here with my girlfriend and they made our stay so special. The service and restaurant were just fantastic. Especially loved Solo restaurant, who made exquisite meals and had a great wine choice. We also enjoyed the large buffet breakfast (bigger/more variety than any we have tried in panama city). Beds were so comfortable, great ammenities and huge tv. We'll be back!!

Stayed February 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiandeHoteles, Management at Riande Granada Urban Hotel, responded to this review, March 5, 2015
Dear Alfonso S,

Thank you for taking the time to post such a lovely review.

You cannot imagine how heartening your feedback is. It is our best reward after all the hardwork we put in to provide our guests with the highest level of service.

We genuinely hope it is not too long before we have the privilege of welcoming you and your girlfriend again.

Yours sincerely,

Jonathan Serrano
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 4, 2015

Location - Central to Panama city but not on Casco veijo. Lots of restaurants nearby and a grocery store called 'Rey" nearby too.

Amenities - Pool, Gyn, Restaurant, Buffett breakfast with cooked to order eggs
They have special dinners on friday that are worth going to. Gym is basic but much better than some hotel gyms i have been to. I like their outdoor deck with the jacuzzi also. Coded Wifi.

Staff - Friendly but my only complaint was that they dont speak a lot of english. We asked for tour ideas but were just handed some bronchures.

Rooms - We stayed here twice on our vacations - room 715 & 416 - 715 had a coffee maker with an old AC that smelt bad - maybe the filter wasnt working. 416 was a better room . Overall there is adequate hot water and the rooms are very comfortable.

Would i stay here again ? YES, absolutely

Room Tip: floor 3 and 7 are where the ice machines are located.
See more room tips
  • Stayed February 2015, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiandeHoteles, Management at Riande Granada Urban Hotel, responded to this review, March 5, 2015
Dear Amin S,

Thank you for taking the time and trouble to write about your experience with us.

Thank you also for reminding our readers of the quality of the services we offer. Since yesterday, we also have a "biertgarten" on the terrace for a perfect evening. Also, we take note of your comments regarding the staff and the room 715. Solutions will be find as soon as possible so that hopefully your next stay will be perfect.

Yours sincerely,

Jonathan Serrano
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Riande Granada Urban Hotel

Address: Calle Eusebio A. Morales | El Cangrejo, Panama City, Panama (Formerly Granada Hotel and Casino)
Phone Number:
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 112 Hotels in Panama City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Riande Granada Urban Hotel 3.5*
Number of rooms: 141
Official Description (provided by the hotel):
Welcome to Riande Urban Hotel! We are an urban hotel located in the heart of Panama's financial district and commercial area for the comfort of both business and leisure guests. Our modern boutique hotel was entirely renovated in April 2013 and offers 141 spacious rooms for a productive business trip, leisure or even a shopping expedition in Panama. We offer great service and a chic atmosphere, with amenities to satisfy all your needs: exclusive executive club, a well-equipped business center, free wifi access throughout the hotel; ample meeting rooms, relaxing swimming pool, a wonderful terrace with tanning area, and a 24/7 gym. Our signature restaurant operated by famous Chef David Quesada, "Solo Restaurante" will satisfy the finest palates. You will also find a beautiful artisanal Biergaten with a large selection of beverages and a tasty menu. The hotel also offers 24/7 room service, free buffet breakfast for all guests and Solo Cafe all day long. ... more   less 
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Also Known As:
Riande Granada Hotel Panama City
Hotel Riande Granada
Riande Granada Urban Hotel Panama/Panama City

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