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“A renovation extravaganza” 5 of 5 stars
Review of Riande Granada Urban Hotel

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Riande Granada Urban Hotel
3.5 of 5 Hotel   |   Calle Eusebio A. Morales | El Cangrejo, Panama City, Panama (Formerly Granada Hotel and Casino)   |  
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Hotel amenities
Ranked #10 of 111 Hotels in Panama City
Miami, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“A renovation extravaganza”
5 of 5 stars Reviewed March 2, 2013

I just had the pleasure of staying at this property and expected a lot less based on the hotels age and location. To my delight, the hotel had just completed a renovation of the entrance, lobby area and added a new restaurant called "Solo" which was fabulous. The rooms and corridors were also recently renovated and I could not believe how modern and comfortable my room was. I am now looking forward to my next trip to Panama so I can enjoy more of this lovely property.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiandeHoteles, Manager at Riande Granada Urban Hotel, responded to this review, April 2, 2013
Dear Islander0260:

We are so glad you had a great stay in Riande Granada Urban Hotel, and even happier knowing that you enjoyed every single part of our renovated hotel.

We also look forward to having you here at your home in Panama again, please let us know when you´re comming back, send us an e-mail to customerservice1@riandehoteles.net so that we can continue offering you our best.

See you soon!


Sharon de Bailey
General Manager
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269 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Le Tignet, France
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
Reviews in 29 cities Reviews in 29 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed February 3, 2013

Very well situated close to many shops and restaurants. Also, the staff are friendly and helpful even if their English was none too good. My room was small and dominated by a huge wall mounted TV. Bed was comfortable enough but I had to get out of bed to reach the bedside light. Also, annoyingly, you have to reconnect the wifi by keying in the password if you remain unconnected for more than a hour or so. There's no direct dial phone. All calls have to be connected through the the hotel operator. Breakfast just about ok but limited choice and bread not as fresh as it ought to have been. Lovely looking pool that I didn't use.

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiandeHoteles, Gerente at Riande Granada Urban Hotel, responded to this review, February 21, 2013
Dear Peter S: Thank you for your comment, we appreciate and take it into account to improve our customer service.

We hope to have you as our guest in your next visit to Panama City, it´s always nice hearing from our guests again.

Best regards,

Sharon de Bailey
General Manager
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Luxembourg City, Luxembourg
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 1, 2013

It is now the 5th time we stay in Riande Granada Urban Hotel and we only can recommend to stay here during your visit to Panama. Private or Buisiness, the Hotel offers a phantastic location close to all important spots of Panama City. Excellent Staff, friendly, helpfull. Great rooms and a modern decor - well you feel like "at HOME". You also have the possibility to stay before your flight back at Riande Airport. This is a great solution as you will have no stress before you have to take you plane back home. Very close to the Airport.
A great compliment for the Family and Staff of Riande Hotels in Panama!!!
Patrick Arendt & Patrick Degrott (Europe - Luxemburg)

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiandeHoteles, Gerente at Riande Granada Urban Hotel, responded to this review, February 21, 2013
Dear Patrick A: We are really happy to know that this is your 5th time, and you always have a great stay with us; thank you very much for selecting us as your home in Panama City, and for leaving your comment, they alwys help us to improve our customer service.

See you soon!

customerservice1@riandehoteles.net
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new england
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 26, 2013

I booked this hotel last minute for the last night of our 14 day trip in Panama. We had a late afternoon flight from Bocas del Toro and one day left before we headed home. This hotel was a pleasant surprise. It had a upscale resort feel, lovely pool and interesting decor. I almost wish we could have stayed a day longer. It was a great place to relax and decompress.

I highly recommend!

Room Tip: We stayed on the ground floor,it opened to the pool area
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiandeHoteles, Gerente at Riande Granada Urban Hotel, responded to this review, February 21, 2013
Dear Kumamoto143

Thank you very much for your comment, we are happy you had a nice stay with us, hopefully next time would be longer, we will be glad to have you as our guest again.

See you soon!
customerservice1@riandehoteles.net
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Washington, District of Columbia, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 27, 2012

I cannot say enough about this hotel. The hotel has been renovated (you can tell). The rooms are beautiful, clean and spotless. The location is perfect, close to shopping malls, bars and restaurants. The quality of the food in the hotel is awesome, no need to go somewhere else, the variety of food for breakfast is outstanding, everything fresh. Service is so friendly and people really treat you as you were a guest in their house. The pool area is also gorgeous. Definately going back!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiandeHoteles, Gerente at Riande Granada Urban Hotel, responded to this review, February 21, 2013
Dear Mariana A:

Thank you very much for your comment, we are really happy you had a good time in our Hotel, we invite you to write to custmerservice1@riandehoteles.net for your next visit.

Thank you once again and best regards,
Report response as inappropriate
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Seattle, Washington
Senior Contributor
43 reviews 43 reviews
32 hotel reviews
Reviews in 35 cities Reviews in 35 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed November 30, 2012

I stayed here 3 nights while in Panama City for work and it was a great choice! The staff are very friendly and attentive (but it’s best if you speak Spanish since their English isn’t the strongest). The design and feel is very funky and chic, it made me appreciate the artistic eye of the interior designers. My husband would have loved the unique approach to the style and individualized touches.
The rooms aren’t as big as you would expect, but they are still comfortable (I stayed in the most basic room). There isn’t a lot of furniture, either (but simplicity can be a good thing). Nonetheless, I slept great. The bathroom is modern with a fantastic shower head. The dining room and outdoors garden terrace overlooking the pool are nice and peaceful- you don’t feel as much the fact that you are in a hub of Panama business/ banking area. The green space was appreciated. You can’t find a more convenient location. I really enjoyed and would stay there again (or at their airport location)- thanks Riande!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiandeHoteles, Gerente at Riande Granada Urban Hotel, responded to this review, February 21, 2013
Dear: Dream Ocean

Thank you very much for leaving your opinion in Trip Advisor, we are glad you had a great time with us.
We encourage you to let us know, to customerservice1@riandehoteles.net for your next visit to offer you even a better time in Riande Granada Urban Hotel.

Best regards,
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Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 13, 2012

I can not recall the last time i stayed a hotel and was wowed by the quality of the good staff and the pleasament of this great stay.
since i arrived the front desk lady graciosuly welcomed me to the hotel.
the room was spotless and spacius.
every morning Free breakfast with everything, eggs ,ceraels, fresh and delicius fruits,waffles,fresh juice.
Food in the restaurant was very good too. They have 24 hours open the restaurant!!
i love this Hotel!
the decoration is minimalistic and so beautiful.The lobby is exquisite.
the doorman was a extraordinary helpful and friendly.
I can wait to return.

Room Tip: ask for the club level rooms
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiandeHoteles, Gerente at Riande Granada Urban Hotel, responded to this review, November 15, 2012
Dear Linda,

We are so happy to read your positive comments about your recent experience at our property. Please know we have worked so hard on all aspects of the hotel so that every single guest leaves our hotel with great memories and wanting to return back soon. We are aware that it is a continuos job and comments like yours, push us to excel.

On behalf of the entire team, we would like to thank you for your visit and taking your time to write about your experience. It was a pleasure serving you.

We hope to welcome you back very soon,

Kind regards,

Roy Maduro
General Manager
Riande Granada Urban Hotel
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Additional Information about Riande Granada Urban Hotel

Address: Calle Eusebio A. Morales | El Cangrejo, Panama City, Panama (Formerly Granada Hotel and Casino)
Phone Number:
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 111 Hotels in Panama City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Riande Granada Urban Hotel 3.5*
Number of rooms: 141
Official Description (provided by the hotel):
Welcome to Riande Granada Urban Hotel! We are an urban hotel located in the heart of Panama's financial district and commercial area for the confort of both business and leisure guests. Our modern boutique hotel was entirely renovated in April 2013 and offers 141 spacious rooms for a productive business trip, leisure or even a shopping expedition in Panama. We offer great service and a chic atmosphere, with amenities to satisfy all your needs: exclusive executive club, a well-equipped business center, free wifi access throughout the hotel; ample meeting rooms, relaxing swimming pool, and a 24/7 gym. Our signature restaurant operated by famous Chef David Quesada, "Solo Restaurante" will satisfy the finest palates. The hotel also offers 24/7 room service, free buffet breakfast for all guests and Solo Cafe all day long. ... more   less 
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Also Known As:
Riande Granada Hotel Panama City
Hotel Riande Granada
Riande Granada Urban Hotel Panama/Panama City

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