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“Not what it used to be” 3 of 5 stars
Review of Continental Hotel & Casino

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Continental Hotel & Casino
4.0 of 5 Hotel   |   Via Espana and Ricardo Arias Street, Panama City 05890-823, Panama   |  
Hotel amenities
Ranked #32 of 111 Hotels in Panama City
Florida, New York
Top Contributor
205 reviews 205 reviews
37 hotel reviews
Reviews in 47 cities Reviews in 47 cities
49 helpful votes 49 helpful votes
“Not what it used to be”
3 of 5 stars Reviewed February 23, 2013

Excellent location excellent customer service but it stops there spent two nights at hotel ac in room did not blow cold and was very loud wifi worked 30 percent of time but kicked you off within 30 mins several outlets in room did not work
It is and outdoor lobby which is extremely hot reception area closed and ac
Elevator was broke several times in 2 days so 10 stories ran on 1 elevator which was slow

Panama residents love this hotel because of all of its history,

It needs to be updated

In defense of hotel I did not notify front desk of problems with room
There front desk personnel and workers in lobby were very friendly

I got a deal on this hotel 2 nights for under 180,
the price was much lower on line then walk in price.
They had a nice clean casino

Room Tip: If you book hotel and a light sleeper stay in a higher floor and opposite of street no view but quie...
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  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamanthaBBlake, E-Commerce Manager at Continental Hotel & Casino, responded to this review, April 9, 2013
Dear Guest: thank you for giving us the opportunity to offer you our hospitality and service. Your suggestions and opinions are very appreciated. Please forgive any inconvenience this may have caused to you on your stay. We appreciate the time you spent to make known your opinions.

Sincerely your,
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309 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Walnut Creek, California
Top Contributor
72 reviews 72 reviews
38 hotel reviews
Reviews in 41 cities Reviews in 41 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed November 17, 2012

I really enjoyed my stay at Continental Hotel and Cassino in Panama City (September 2011). The room was big and clean, good amenities and great breakfast. The staff was very helpful. One very important thing: they don't offer free wi-fi. There are good and inexpensive restaurants nearby (I recommend Restaurant Beirut) for a good meal.

  • Stayed December 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamanthaBBlake, E-Commerce Manager at Continental Hotel & Casino, responded to this review, March 18, 2013
Dear Guest: Thank you for choosing the Continental Hotel & Casino during your trip to Panama. Thanks for taking a few minutes of your valuable time to tell us your experience. Note that the hotel does offer free wi fi.

Sincerely,
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Costa Rica
Top Contributor
110 reviews 110 reviews
78 hotel reviews
Reviews in 58 cities Reviews in 58 cities
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed August 20, 2012

Some years ago I decided to stop staying at this property. However, I had to attend a meeting organized by other organization. The Continental was the meeting headquarters. I have to say I was surprised with some changes they have implemented. The rooms were renovated and look much better than before, more comfortable too. The meeting room where we worked was also rejuvenated. The service has improved a lot. The wifi worked very well. Unfortunately the food is still in desperate need of help, particularly the breakfast.

Room Tip: Higher floors to stay away from noise
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  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamanthaBBlake, E-Commerce Manager at Continental Hotel & Casino, responded to this review, April 9, 2013
Dear Guest: thank you very much for taking the time to explain your experience during your stay in our hotel. Your feedback is greatly appreciated. We hope to see you again at our hotel during your next travel.

Sincerely yours,
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Thessaloníki, Thessaloniki, Greece
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 12, 2012

This hotel is clean, has big rooms and excellent breakfast. On the other hand it does not offer free wi-fi, the queues checking in and out are terrible and there is a casino inside the hotel which I really dislike, but that's a matter of personal taste.

  • Stayed April 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mirna C, Guest Relations Manager at Continental Hotel & Casino, responded to this review, October 17, 2013
Dear Guest:

Thank you for your opinión, it is very important to us. We are sorry that you left with mixed feelings, we hope to have a next opportunity, to fulfill your expectations.

Best regards,

Mirna Capel
Customer Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas City, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 17, 2012

This hotel is not for the family minded or safe for couples with kids. They do not allow family visitors and this is an uncommunicated rule. I brought my wife home to Panama to visit and meet her family after many years in the USA and the hotel does not allow family visitors unless you sit in the lobby. They were disrespectful and rude to members of my wifes family. They also do not allow you to bring in a family member as a baby sitter unless you get them their own room. (another unknown and uncommunicated rule). Should you have a complaint do not expect management to speak with you as they were never available to voice your concerns with. I will never return to this hotel and absolutely do not recommend them especially if you have a family vacation in mind or little kids. The managers did not care about our kids safe concerns.

If you want to have a family vacation please do not choose this hotel. Our family did not get the customer service we were expecting. Managers are rude, they do not care about kids safety and they do not want you to even show your room to your family.

The place is located close to a prostitution area and it's not good for your family.

We are sad we choose this horrible hotel for our vacation. We then went to the beach rent a cabanna for $50.00 for 2 days and we have so much fun in this little cabanna surronded by a beatiful beach and very nice people who made our trip enjoyable. The city is horrible, the towns what they call "El Interior" is very nice. We recommended all family to go to Coronado, Santa Clara, but stay far away from the city and especially from this hotel with a horrible cust. services and management.

Sadly disappointed from the USA!!!

Room Tip: If you want to have a family vacation please do not choose this hotel. Our family did not get the cu...
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  • Stayed June 2012, traveled with family
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mirna C, Guest Relations Manager at Continental Hotel & Casino, responded to this review, October 17, 2013
Dear Guest:

We are sorry for the inconvenience during your stay in our hotel.

We offer to you and family our sincere apologies and assure you, that your complaint has been taken very seriously. Your opinión is very importan to us.

Sincerely,

Mirna Capel
Customer Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vacaville, California
Top Contributor
201 reviews 201 reviews
48 hotel reviews
Reviews in 57 cities Reviews in 57 cities
268 helpful votes 268 helpful votes
5 of 5 stars Reviewed May 14, 2012

The Continental Hotel and Casino in Panama City is an older hotel, but it is located adjacent the downtown business district. It is convenient to restaurants, shopping and night life. The rooms are nice sized, and the beds are comfortable.

  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mirna C, Guest Relations Manager at Continental Hotel & Casino, responded to this review, October 17, 2013
Dear Mr. Atkinson:

Thank you for your response, your opinión es very important to us.

We are glad that you find our hotel a Nice place.

Best regards,

Mirna Capel
Customer Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed May 6, 2012 via mobile

Wait forever in the restaurant

Rude manager in the business center

No coordination with the airlines that stick you here and forget about you

Try to charge thirty five dollars a person to go to the airport when for ten dollars you can stick four people in a taxi

Staff to busy with their airline stuck guests to bother with the regular guests

For the price plenty of places to stay.

  • Stayed May 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mirna C, Guest Relations Manager at Continental Hotel & Casino, responded to this review, October 17, 2013
Dear Guest:

We are very sorry that you felt that our staff did not care.
.
We do apologies for the inconvenience and want to assure you, that your opinion is very important to us.

Sincerely,

Mirna Capel
Customer Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Continental Hotel & Casino

Address: Via Espana and Ricardo Arias Street, Panama City 05890-823, Panama
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Casino Hotel in Panama City
#19 Luxury Hotel in Panama City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Continental Hotel & Casino 4*
Number of rooms: 363
Official Description (provided by the hotel):
The Continental Hotel is strategically located in the heart of Panamas business and financial district, within the most privilege spot of Via España. This beautiful hotel is conveniently surrounded by important banks and headquarters of the major corporations in Latin America. We also include among our neighbors, fancy restaurants, designer boutiques, famous shopping centers, popular night clubs and glamorous lounges. Visitors can attend their business affairs or take shopping tours within only minutes from their room, while taking advantage of all the amenities of a comfortable and elegant hotel that is centrally located, offering easy access to a variety of landmarks and places of interest. Situated only 20 minutes from the international airport - by highway - and less than 30 minutes from the Panama Canal. ... more   less 
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Also Known As:
Continental Hotel And Casino
Continental Hotel Panama City
Continental Riande Hotel
Hotel Continental Panama
Riande Continental Panama
Hotel Riande Panama
Continental Riande Panama City
Continental Hotel & Casino Panama/Panama City

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