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“I left with mixed feelings” 3 of 5 stars
Review of Continental Hotel & Casino

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Continental Hotel & Casino
4.0 of 5 Hotel   |   Via Espana and Ricardo Arias Street, Panama City 05890-823, Panama   |  
Hotel amenities
Ranked #36 of 108 hotels in Panama City
Thessaloníki, Thessaloniki, Greece
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“I left with mixed feelings”
3 of 5 stars Reviewed July 12, 2012

This hotel is clean, has big rooms and excellent breakfast. On the other hand it does not offer free wi-fi, the queues checking in and out are terrible and there is a casino inside the hotel which I really dislike, but that's a matter of personal taste.

  • Stayed April 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mirna C, Guest Relations Manager at Continental Hotel & Casino, responded to this review, October 17, 2013
Dear Guest:

Thank you for your opinión, it is very important to us. We are sorry that you left with mixed feelings, we hope to have a next opportunity, to fulfill your expectations.

Best regards,

Mirna Capel
Customer Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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248 people have reviewed this hotel

Traveler rating
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    48
    22
    22
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45
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Texas City, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 17, 2012

This hotel is not for the family minded or safe for couples with kids. They do not allow family visitors and this is an uncommunicated rule. I brought my wife home to Panama to visit and meet her family after many years in the USA and the hotel does not allow family visitors unless you sit in the lobby. They were disrespectful and rude to members of my wifes family. They also do not allow you to bring in a family member as a baby sitter unless you get them their own room. (another unknown and uncommunicated rule). Should you have a complaint do not expect management to speak with you as they were never available to voice your concerns with. I will never return to this hotel and absolutely do not recommend them especially if you have a family vacation in mind or little kids. The managers did not care about our kids safe concerns.

If you want to have a family vacation please do not choose this hotel. Our family did not get the customer service we were expecting. Managers are rude, they do not care about kids safety and they do not want you to even show your room to your family.

The place is located close to a prostitution area and it's not good for your family.

We are sad we choose this horrible hotel for our vacation. We then went to the beach rent a cabanna for $50.00 for 2 days and we have so much fun in this little cabanna surronded by a beatiful beach and very nice people who made our trip enjoyable. The city is horrible, the towns what they call "El Interior" is very nice. We recommended all family to go to Coronado, Santa Clara, but stay far away from the city and especially from this hotel with a horrible cust. services and management.

Sadly disappointed from the USA!!!

Room Tip: If you want to have a family vacation please do not choose this hotel. Our family did not get the cu...
See more room tips
  • Stayed June 2012, traveled with family
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mirna C, Guest Relations Manager at Continental Hotel & Casino, responded to this review, October 17, 2013
Dear Guest:

We are sorry for the inconvenience during your stay in our hotel.

We offer to you and family our sincere apologies and assure you, that your complaint has been taken very seriously. Your opinión is very importan to us.

Sincerely,

Mirna Capel
Customer Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vacaville, California
Top Contributor
171 reviews 171 reviews
43 hotel reviews
Reviews in 50 cities Reviews in 50 cities
171 helpful votes 171 helpful votes
5 of 5 stars Reviewed May 14, 2012

The Continental Hotel and Casino in Panama City is an older hotel, but it is located adjacent the downtown business district. It is convenient to restaurants, shopping and night life. The rooms are nice sized, and the beds are comfortable.

  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mirna C, Guest Relations Manager at Continental Hotel & Casino, responded to this review, October 17, 2013
Dear Mr. Atkinson:

Thank you for your response, your opinión es very important to us.

We are glad that you find our hotel a Nice place.

Best regards,

Mirna Capel
Customer Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed May 6, 2012 via mobile

Wait forever in the restaurant

Rude manager in the business center

No coordination with the airlines that stick you here and forget about you

Try to charge thirty five dollars a person to go to the airport when for ten dollars you can stick four people in a taxi

Staff to busy with their airline stuck guests to bother with the regular guests

For the price plenty of places to stay.

  • Stayed May 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mirna C, Guest Relations Manager at Continental Hotel & Casino, responded to this review, October 17, 2013
Dear Guest:

We are very sorry that you felt that our staff did not care.
.
We do apologies for the inconvenience and want to assure you, that your opinion is very important to us.

Sincerely,

Mirna Capel
Customer Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed April 4, 2012

Worst hotel ever been.45 min check in.Hotel is old and decay.The staff is lazy and unfriendly.
Don't go !!!

  • Stayed March 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Manager at Continental Hotel & Casino, responded to this review, April 16, 2012
Dear BucharestCatalin:

Thank very much for your generous comments regarding our hotels and Staff. Your feedback and recomendations are very ìmportant for us. Please excuse any inconvenience during your stay. We look forward to welcoming you back during your next visit to Panama.
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Porto Alegre, RS
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 3, 2012

Poor service, old rooms, one elevator per tower, huge lines to check in/out...

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Manager at Continental Hotel & Casino, responded to this review, April 16, 2012
I want to thank you for giving us the opportunity to serve you. For us your opinion is very valuable and we regret not being able to meet your expectations. We have making major changes in our property, to make your next visit, a very favorable experience. We hope to have the pleasure to serve you in the future.
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Boquete, Panama
Top Contributor
60 reviews 60 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed April 3, 2012

After waiting at the Panama City airport for 10 hours I wasn't exactly thrilled to be told by the United Airlines staff that our plane would not be repaired that day and we would be taking a bus back to Panama City to a hotel and we would try again in the morning. Standing in line at the hotel to check in were 120 people. No AC and no WIFI and no internet in the rooms. you could purchase a wifi 24 hour access card for 13.00. I get to my room facing the courtyard and from the 6th floor all you can hear is the live band playing until 11:00 PM. My room was hot with AC barely functioning in the room. The hallway was freezing. I wasn't the only one that had no AC in their room.

I will say that the food was good, they set up a buffet with chicken and corvina, some cheese and deserts. The vegetables were mushy cauliflower and broccoli. The corvina (sea bass) was outstanding!!!

  • Stayed March 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Manager at Continental Hotel & Casino, responded to this review, April 16, 2012
Dear Mr. Garyrama:

Thank you very much for taking the time to explain your experience during your stay in our hotel. Your feedback is greatly appreciated. We are taking care of all your recomendations in order to take the proper actions to resolve it. Again we apologize for all the inconvenience during your stay, we always strive to provide an excellent services to our guest. We would like to welcome you back in the near future and have the opportunity to make your stay an extraordinary experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Continental Hotel & Casino

Address: Via Espana and Ricardo Arias Street, Panama City 05890-823, Panama
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Casino Hotel in Panama City
#6 Best Value Hotel in Panama City
#19 Luxury Hotel in Panama City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Continental Hotel & Casino 4*
Official Description (provided by the hotel):
The Continental Hotel is strategically located in the heart of Panamas business and financial district, within the most privilege spot of Via España. This beautiful hotel is conveniently surrounded by important banks and headquarters of the major corporations in Latin America. We also include among our neighbors, fancy restaurants, designer boutiques, famous shopping centers, popular night clubs and glamorous lounges. Visitors can attend their business affairs or take shopping tours within only minutes from their room, while taking advantage of all the amenities of a comfortable and elegant hotel that is centrally located, offering easy access to a variety of landmarks and places of interest. Situated only 20 minutes from the international airport - by highway - and less than 30 minutes from the Panama Canal. ... more   less 
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Also Known As:
Continental Hotel And Casino
Continental Hotel Panama City
Continental Riande Hotel
Hotel Continental Panama
Riande Continental Panama
Hotel Riande Panama
Continental Riande Panama City
Continental Hotel & Casino Panama/Panama City

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