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“Staff just dont care” 2 of 5 stars
Review of Continental Hotel & Casino

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Continental Hotel & Casino
4.0 of 5 Hotel   |   Via Espana and Ricardo Arias Street, Panama City 05890-823, Panama   |  
Hotel amenities
Ranked #32 of 107 hotels in Panama City
Brussels, Belgium
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Staff just dont care”
2 of 5 stars Reviewed May 6, 2012 via mobile

Wait forever in the restaurant

Rude manager in the business center

No coordination with the airlines that stick you here and forget about you

Try to charge thirty five dollars a person to go to the airport when for ten dollars you can stick four people in a taxi

Staff to busy with their airline stuck guests to bother with the regular guests

For the price plenty of places to stay.

  • Stayed May 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mirna C, Guest Relations Manager at Continental Hotel & Casino, responded to this review, October 17, 2013
Dear Guest:

We are very sorry that you felt that our staff did not care.
.
We do apologies for the inconvenience and want to assure you, that your opinion is very important to us.

Sincerely,

Mirna Capel
Customer Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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260 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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Bucharest
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed April 4, 2012

Worst hotel ever been.45 min check in.Hotel is old and decay.The staff is lazy and unfriendly.
Don't go !!!

  • Stayed March 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Manager at Continental Hotel & Casino, responded to this review, April 16, 2012
Dear BucharestCatalin:

Thank very much for your generous comments regarding our hotels and Staff. Your feedback and recomendations are very ìmportant for us. Please excuse any inconvenience during your stay. We look forward to welcoming you back during your next visit to Panama.
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Porto Alegre, RS
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 3, 2012

Poor service, old rooms, one elevator per tower, huge lines to check in/out...

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Manager at Continental Hotel & Casino, responded to this review, April 16, 2012
I want to thank you for giving us the opportunity to serve you. For us your opinion is very valuable and we regret not being able to meet your expectations. We have making major changes in our property, to make your next visit, a very favorable experience. We hope to have the pleasure to serve you in the future.
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Boquete, Panama
Top Contributor
69 reviews 69 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed April 3, 2012

After waiting at the Panama City airport for 10 hours I wasn't exactly thrilled to be told by the United Airlines staff that our plane would not be repaired that day and we would be taking a bus back to Panama City to a hotel and we would try again in the morning. Standing in line at the hotel to check in were 120 people. No AC and no WIFI and no internet in the rooms. you could purchase a wifi 24 hour access card for 13.00. I get to my room facing the courtyard and from the 6th floor all you can hear is the live band playing until 11:00 PM. My room was hot with AC barely functioning in the room. The hallway was freezing. I wasn't the only one that had no AC in their room.

I will say that the food was good, they set up a buffet with chicken and corvina, some cheese and deserts. The vegetables were mushy cauliflower and broccoli. The corvina (sea bass) was outstanding!!!

  • Stayed March 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Manager at Continental Hotel & Casino, responded to this review, April 16, 2012
Dear Mr. Garyrama:

Thank you very much for taking the time to explain your experience during your stay in our hotel. Your feedback is greatly appreciated. We are taking care of all your recomendations in order to take the proper actions to resolve it. Again we apologize for all the inconvenience during your stay, we always strive to provide an excellent services to our guest. We would like to welcome you back in the near future and have the opportunity to make your stay an extraordinary experience.
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Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 19, 2012

We booked this hotel starting Feb. 28/ 2012, thru March 1, and were going to stay here until 3/12/12. After 3 days we could not stand it any longer and moved. We were on the 9th floor with courtyard view, we arrived about 7P.M, The band started about 8 and went until well after 1. It was very loud in our room,needless to say we got very little sleep after a loooong day of travel. The next morning I was taking a shower when the water just quit, not happy, about 15 later it came on and I was able to rinse off, the water in the sink and toilet were ok the whole time. When I went to the front desk and very nicely inquired about the water and noise, they acted like it was funny among themselves and assured me there would not be any more bands, not true, they pretty much acted like they didn,t believe them about the water. Nobody seemed concerned, after checking, it was not a hotel wide or area wide problem, as they are working on the subway it does happen sometimes, but they are advised well ahead of time At check in they gave us two free drink tickets and said that they would be good the entire stay, but on the back they had written good until the 28, the same day as we checked in, we went to the bar and got drinks the next evening and were told tht the drink coupons were expired, period. There is nobody in the buiness who speaks english, so it is difficult to use. If you want wifi in your room it is $12.95 per day. No breakfast included, not a problem except many other comparable properties give breakfast and wifi with the room.The location of this is very good if you want the downtown area. The rooms are on a scale of 1-10, a 5-6. The price I got for booking very early was good, but not great. We moved to a new Marriot, with wifi, full breakfast buffet, and bigger room and better bedding, for the same money. I would not choose this hotel again due o my experience.

  • Stayed March 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Manager at Continental Hotel & Casino, responded to this review, March 29, 2012
Dear Sir,
Greetings from Panama It was a pleasure to have you with us. We appreciate taking time to review our services, and I am glad you have rated most of our services very high.
I would be checking on the issue related to the music until so late, i can tell you that we do not allow this to happen and are looking for the responsibles on this matter, the music should on until so late.

Thank you for choosing Continental Hotel & Casino
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Greensboro, North Carolina
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 16, 2012

My husband and I have stayed at Continental Riande several times, including March 2 through the 10th of this year. It is true that the hotel is an older property; however, we like the atmosphere at the entrance and in the lobby. We found the desk personnel to be quite polite and helpful. The lady in the business office went the extra mile for us. The beds are comfortable enough and the bathroom is totally adequate. We did experience a dripping showerhead which was fixed upon request. The buffet breakfast was included in our hotel fee; I would not want to pay the going rate for it. Pastries are cold and tasteless. There is always offered French toast or pancakes which are warm and an omelet station is available. The ladies who work in the breakfast area have a way of ignoring the guests. Getting a second cup of coffee was a major undertaking and annoying. I found that putting a tip out on the table encouraged the offering of coffee. All in all we found the Continental to be a great base for our Panama trip. It is within walking distance to all grades of restaurants, including Costa Azul for a quick inexpensive meal, Machu Pichu for excellent Peruvivian food, Gauchos for beef and La Posta for novelle cuisine.

Room Tip: Pick an inside room if street noise bothers you.
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  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Manager at Continental Hotel & Casino, responded to this review, March 29, 2012
Dear Sir,
Greetings from Panama It was a pleasure to have you with us. We appreciate taking time to review our services, and I am glad you have rated most of our services very high.
I would be checking on the issue related to the waiters in the restaurant and work with them to better the service
Thank you for choosing Continental Hotel & Casino
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surrey ,BC
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 7, 2012

Hotel is in Panama city so consider that it is on a very busy intersection and you wont want a room on the front side due to the noise from the horns. We moved to pool side and the rooms were clean and much quieter. Maid service was great,beds were fine for the 5 day stay.
Pool was ok and we did have some sun time but again older chairs and you only get a few hours of sun due buildings.
This is a very old hotel and it is in an area of constuction but we found some great resaurants and casinos,sport bars within a few blocks.
Service is very slow but prices are super cheap for good food and beer,buffet is expensive unless its included so watch out on that.

Room Tip: Inside rooms only
See more room tips
  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Manager at Continental Hotel & Casino, responded to this review, April 16, 2012
Dear Customer
Thank you for choosing the Continental Hotel & Casino during your trip to Panama. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.
We hope you give us another chance to serve you, if you happen to visit Cancun in the future.
Very truly yours,
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Additional Information about Continental Hotel & Casino

Address: Via Espana and Ricardo Arias Street, Panama City 05890-823, Panama
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Casino Hotel in Panama City
#7 Best Value Hotel in Panama City
#18 Luxury Hotel in Panama City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Continental Hotel & Casino 4*
Official Description (provided by the hotel):
The Continental Hotel is strategically located in the heart of Panamas business and financial district, within the most privilege spot of Via España. This beautiful hotel is conveniently surrounded by important banks and headquarters of the major corporations in Latin America. We also include among our neighbors, fancy restaurants, designer boutiques, famous shopping centers, popular night clubs and glamorous lounges. Visitors can attend their business affairs or take shopping tours within only minutes from their room, while taking advantage of all the amenities of a comfortable and elegant hotel that is centrally located, offering easy access to a variety of landmarks and places of interest. Situated only 20 minutes from the international airport - by highway - and less than 30 minutes from the Panama Canal. ... more   less 
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Also Known As:
Continental Hotel Panama City
Continental Hotel And Casino
Continental Riande Hotel
Hotel Continental Panama
Riande Continental Panama
Hotel Riande Panama
Continental Riande Panama City
Continental Hotel & Casino Panama/Panama City

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